Dutch’s Auto Service Inc.

Car repairs typically bring me to tears because I often feel stupid, taken advantage of, and helpless. Dutch’s Auto is NOT that place. The mostly-​female crew strives to educate customers with honesty and transparency. Having a very sick 99 Subaru station wagon led me to visit Dutch’s often, though they were always clear about what repairs were a necessity and which were optional. Many times, I was brought out to the shop to see my car in the air and was shown what was in need of fixing and the exact parts that were in disrepair.
They also were understanding on the financial strife that cars can put us through, and worked with me on payment plans as needed. All around, A+++++ service from Dutch’s, and I will always give their shop the highest recommendation.

I highly recommend Dutch’s Auto to everybody!
I took my 1998 Honda Civic there when it was having severe performance and gas mileage issues (and the check engine light was on). They diagnosed it as a cracked catalytic converter that needed to be replaced. I had actually already read the check engine code off previously, and knew that it was related to the catalytic converter, so I had already gotten estimates. The place I normally take my car to in Verona estimated ~$ 1,000 to do the replacement; Dutch’s was able to fully replace the catalytic converter, change the oil, and change the brakepads for half of that! Nan showed the catalytic converter to me after they replaced it, and it had a huge crack along the side of it. She explained the effect that had on the engine; I really like that they take the time to explain these sorts of things.
I also took my wife’s Ford Escape Hybrid there when there was an issue with her steering column (it was making a clicking noise when turning). Nan gave me a call and let me know that they were unable to diagnose the issue due to their unfamiliarity with hybrid internals, and they wouldn’t charge me for their time looking into it. I appreciated their honesty in admitting that — better than a mechanic messing around when they don’t know what they’re doing and breaking something.
I also recommended them to my brother when his car needed an oil change and his brakes looked at, and they did a great job for him as well.
The only minor knock I have is that I had to call and check on the status of my car after about a week of not hearing anything back, which I think is probably due to how busy they are due to the excellent work they do and their very reasonable prices. Very much worth the minor hassle for me!