I have always been a big fan of Dick’s Sporting Goods. Perhaps, my recent visit to the Madison store could have ended a decade long relationship but thanks to the wonderful Store Manager Konrad who diligently followed up with my concerns and promised to resolve the issue. He followed up to correct a mistake from one of his associates and even promised to provide a gift worth $ 20 for all the rewards that I might have missed in the past years. Very nice gentleman, this store deserves a full 5 star rating.