Chipotle Mexican Grill

The service was mediocre. The food was barely warm and lacked taste. And the restaurant was dirty. Very disappointing, I will never return.

We’ve stopped here several times and the service has always been sub par compared to the the many other chipotles across the Midwest we’ve visited. However, this past visit will be our last. After being glared at by the employees behind the counter for changing our 4 month old baby, on a changing pad, on the table. An employee approached us after we had already completed the task. I had my daughter positioned to nurse — discretely mind you, I’m not about revealing myself in public, just trying to feed my daughter — which was strike one: don’t approach a nursing mother, especially when she is trying to get her child to latch, it takes a lot of coordination while in public. I was relieved when I realized she was not telling me I couldn’t nurse my daughter there, because there is no way I am about to sit on the toilet in a chipotle bathroom to breastfeed, but then I was extremely disappointed when she told us we could not change our daughter there. If it is your store’s policy for me to not change my daughter’s diaper, on a pad, in your restaurant then you better get a changing station in at least one of your bathrooms, preferably BOTH the men’s and women’s (why is it assumed that only women change their baby’s diapers anyway?) because I sure as heck am not going to change my baby on your dirty bathroom floor. Also, if this is against your restaurant’s policy, then approach me in the beginning, don’t gawk at us, wait until all is said and done, and then tell us you weren’t going to say anything but then decided you couldn’t help yourself and do it anyway. Also, I advise this store to leave it to the manager, who still did not handle my concerns with the way we were treated or my concerns with the stores lack of diaper changing accommodations well and spent far too much time defending her employee, but was at least better than the young, ignorant girl who had no tact, class, professionalism or hospitality in her approach. Also, what was super strange about the encounter, was that the girl approached me, did not even acknowledge my husband, when he was the one who changed her diaper, not me. I ran out to the car and got up and down from the table several times. Why she felt the need to talk about it with me, when I was in the middle of trying to nurse my daughter, and not my husband, who was the one actually associated with the incident is beyond me. Chipotle, you need to look into this Madison location, and bring it up to speed on how to treat and accommodate your loyal FAMILY customers.

Delicious just like the rest of the chipotle locations. Howevs, they could do a bit better job at this location of trimming the yuck off the chicken and other meats. I’ve stopped getting meat here because I’ve had a few too many bites with fat and yuck.

You get what you pay for, but I’ve never gone away unhappy. I like the 3 tacos and chips.

I usually love chipotle but this idiot managed to make the WORST WRAPPED BURRITO I’VE EVER HAD IN MY LIFE! Immediately fell apart. If you work at chipotle you should learn how to properly wrap a burrito. It’s not rocket science. Next level disappointed.

Dear Chipotle,
Normally I love you but you hurt me this time. You had no chicken made. Not a big deal, but you said just a couple of minutes. No problem. It was more like ten minutes and it was not that busy. I wanted to wait for my entire order but you made half and then had it wait. So it was not cold but not as warm as my freshly made chicken.
Also annoying? I bought chips and guac and my chip bag had half the amount of chips. I know the big cost is the avocados, but $ 3.25 and you were chincy on the chips? Don’t let me down like this.

Love their tacos. Service is fast and friendly. Place is clean. bathrooms clean. Need to be better at keeping the guacamole made so people don’t have to wait.

UMMMM YUMMY GOODNESS!!! I always get the Steak Tacos And OMG! LOVE LOVE LOVE! But have been with friends who’ve gotten the burritos and holy cow they’re HUGE! Amazing food!

Food is great. Clean place, and friendly help. Speaking of help, there is a woman who works at this place who is DEVASTATINGLY cute. I haven’t caught her name, and if you are reading this, you really should be doing modeling work. She has a pierced nose on the right, and lip piercing on the left. Today she dyed her hair half red. She also has a bunch of tattoos. Wow is she hot.

I recently moved to the east side from previously being on the West. Chipotle is always a good, reliable source when I need something quickly to tame my blood sugar. This location has been disappointing. In the several times that I have been here, they never seem to have their supplies together. No guacamole made, ran out of rice or chicken, which makes the line long and the food less satisfying. Great food, but service is just inconsistent.

Lazy whole-​foods, plant-​based dieters unite! The guac was always clutch (yes, I know it’s extra) and then the pinto beans became «animal friendly» more recently. Truly a dream come true now that they feature sofritas — organic shredded tofu braised with chipotle chilis, poblano peppers, and ‘aromatic spices’ — in other words: bippity boppity boo! — because the finished product is magical and will make you wish they delivered in a pumpkin horse drawn carriage (note the aforementioned laziness — a girl can dream, right?).
And on to the staff… the welcoming, personable, efficient, talented, and helpful people they pay to get shit done — and done well. Really well. Stupendously well if you ask me. (You did ask me, didn’t you?) They know what they’re doing and I like to tell them that. You should consider telling them that, too, if you just so happen to agree. It’s a kind, unexpected, painless thing to do that just might make their day a little brighter and as kid president would say, «We should all be a little nicer to each other because it’s hard being a person sometimes.» BOOM.

It was ok. The girl taking my order wasn’t super friendly. Didn’t smile much. The quesadilla was undercooked and not very good. The chips were way over salted. The tacos were yummy but the guacamole had way too many spicy peppers in it that burned your mouth when bit into. It was just ok.

The food is great but how come you don’t fill my bowl. In fact, at my most recent visit, I asked for them to fill my bowl. The response wasn’t a polite and curteous one, it was an informative and rude to me as a customer. They did proceed to fill my bowl but the proportions were way off. The guy behind the counter said that I received the correct amount but my buddy got a different amount than me, so which is right?
When it comes down to this place, I love the food but I need a full bowl. I ordered a burrito bowl, not a burrito half bowl.

It’s a typical Chipotle. The staff here always get it right. They have tons of energy and are fast without messing your order up. Not much else to say, except that this location is more convenient than the one downtown and just as good.

I’ve gotta go with Lydia J on this one!
Chipotle has long served as my quick and easy (and mildly good for you) destination mid-​day and I’ve been to some terrible ones. I mean rough. BUT, this location has it going on. It was packed PACKED when I was there, and the staff seamlessly worked through the line, it was unreal to watch. I think I was there for 3 minutes before I was back in my car. The store itself is super clean, meats and salsa looked great (not always the case at the location on State) and everyone working had a friendly smile. I think my favorite part of the experience was when one guy said, «alright guys, we rocked it… 15 more minutes till things slow, keep up the great work.» Heart him. And the fact that for fast food this location has found a way to make the experience personal.

Its a Chipotle. Ya get what you expect. The kids love it. Wifey can eat healthy there.
I don’t really consider Chipotle to be very good as a mexican cuisine, but for what they serve, its darn tasty. love their chips, and their guac. and their pork is excellent, too.
Not saying this specific location was, but be sure to watch when they are dishing the protein; sometimes they ca be skimpy on the meat, especially if the line is long.

Let me just tell you: after years of enduring AWFUL Chipotle locations in Columbus, Ohio I was in HEAVEN at this location!
It was so clean, the staff was extremely friendly, the ingredients were fresh, my steak wasn’t a salty mess. The burrito was rolled beautifully and my bowl was perfectly proportioned. The black beans weren’t runny. And the guacamole had just run out and been replaced with a fresh batch and it was almost as good as my own, homemade guac. (Almost.)
Although I do have to make a drive to get to this location, I will ABSOLUTELY be returning!
Re: review by Chris, my steak was on the rare side but I LOVE it that way! Different strokes.

I was a big fan of Chipotle a few years ago when they first came to town. Unfortunately the quality of their food, particularly their meat, has slipped to the point where I have vowed never to return. First the steak started getting more and more fatty then it was cooked rarer and rarer. When I went in for lunch today, the steak was so rare that blood was dripping from it. It looked like it had been seared 15 seconds on each side before being cut.
If you’re a vegetarian then I’m sure the food is still fine for you, but personally I feel safer eating almost anywhere else.

Recently i visited Chipothle again and looks like thy have read my previous review and increased the portions. I like it now

i agree with Steven T.‘s review, in that there aren’t many differences in locations of Chipotles. but i do enjoy this location much better than the location on State St here in Madison, but it is what it is. State St is full of ruckus college kids (it seems like it doesn’t matter what time of the day or year it is), and this one is just much cleaner and more friendly.
as always, the food is always fresh, and i enjoy the ethical food-​supply thing they have going on.
so, you like it or you don’t. i’m not going to try to convince you that chipotle is better than Qdoba (but it is), nor am i going to get all drooly about how much better tasting it is than Panchero’s (but it is), either way, i’ll eat at a Chipotle any day, and i’ll enjoy the hell out of it, thank you very much.