Chateau La Pooch

We have used château many times to board our dogs and we used to be very impressed with the care and attention our animals received. Unfortunately, the last 2 times we have left our dogs there we have had a, much different experience. When we arrived the whole place smelled like dog urine. When I asked the man at the counter if he had instructions for the dogs, he looked at me like I had 2 heads and looked stoned out of his mind. I began to tell him how to feed them and he didn’t write it down. I then asked if he would like me to write it down and he said no. One of my dogs takes medicine and they lost her medicine. I gave them just enough food to make it through the weekend and there was way too much food left over for them to have been feed properly. Both of their dog beds were covered in urine. When they got home, each dog drank a gallon of water like they hadn’t had any all day.
Long story short, we will not be leaving our animals here anymore.

I boarded my sweet puppy with this place for 4 days. I paid for the upgraded hotel up front. When I picked her up she was covered in feces. I was so upset and demanded to get a call back from the owner. I called three days in a row and never got a return phone call. I do not know what happened in that horrible place but she died 1 week later. I blame this boarding kennel. She was not even a year old and was in perfect health when she arrived. I think they dropped her out of the raised kennel. It was around 4 feet off the ground.

DOG LOVERS PLEASE READ!!! So, Wednesday around 3:00pm Lindsey and I dropped Mongo our Dane off at the local «doggie hotel» with three bags of dog food (one for Wed. night, Thurs. morning, and Thurs. night) with plans of picking him up Friday morning. When dropping him off I gave the keeper his food, gave a 10 – 12 minute explanation of why he eats a certain food and his schedule, and watched her type the instructions into the computer. When we went to pick him up, the lady (which I’ve never seen before) gave me back one bag of food. I asked, «why does he have a bag left over?» She said she didn’t know, that she had fed him that morning (Friday AM) and Thursday evening. Meaning, my dog went from Wed. AM when I fed him until Thurs. evening when she fed him 36hrs no food. When I started asking questions she had no answers only that she wasn’t there. I told her I needed an owner to call me ASAP. When she called her excuse was that he was fed some food off the shelf that they had and assured me he had been fed. I then questioned who fed him and low and behold it was the same woman I had given the explicit instructions to on how and when to feed him (remember that when I gave these instruction it was less than 2 hours before feeding time.) I told the manager/​owner that I call bullshit that there is no way she forgot about our 10 minute conversation on his feeding schedule and about his grain allergy that she forgot in two hours about our conversation. Remember, we aren’t talking about an average dog, Mongo is always the biggest dog there, not like you would confuse him real easy. When I told her that I didn’t believe her, that it sounds like they were trying to cover their ass, all she could say was how understaffed they were and how hard it was to find good help. I’m sorry, but if I was trying to assure a customer of no wrong doing, the last thing I would tell them is how poorly staffed we are! I would assure the customer that there was no wrong doing and provide an explanation (sorry but to me this screams negligence). Not even a sorry for ALLEGEDLY feeding my dog some shit food after my explicit instructions. Also, had another time (same place) they were going to let us pick up our dog when the night walker showed up and guess what, THEY NEVER DID! this means my dog did not get let out (or any of the other dogs) from the time they closed until the AM walker came in. It is hard enough to find a decent place to take care of a large breed and it seems to have gotten a little harder. I know many of my friends have ties to this place but when things don’t add up then their is a problem in the values somewhere. I would love to put their name in this but since I have no solid evidence, only a bunch of statements that don’t add up I won’t. Just use caution when choosing a château for your dog to stay in because it appears they screwed the pooch.

Brought my dog to be boarded and groomed over 4 day weekend to their Brandon location. I had some concerns when dropping her off because another dog busted out of kennel and used bathroom all over, but there was nothing I could do because we were on our way out of town. When my husband picked her up after 9am (they open at 7) my dog had to use bathroom so bad it was like she was not taken out that morning! She was also not groomed. I was told the groomer was running late. I asked for a manager to call and the groomer called saying my dog was not scheduled until the day I was picking her up!!! He also told me the owner would call me. When a few hours passed and still no call, I messaged on Facebook. I was told the owner was military and unreachable. I am a veteran and my husband is a veteran. There is someone in your place to act on your behalf when you have to be away. I was then told, «I picked her up to early» and «I was looking for a discount». DO NOT BRING YOUR PET HERE! They are very unorganized and unprofessional! No one has yet to call me this was all done over Facebook! I will go somewhere else.

A bit pricy for boarding, but great for grooming. I have not been disappointed.