Best Western Plus East Towne Suites

The hotel itself was nice enough and the staff was friendly… but I chose this location at the last minute because they advertised «free airport shuttle». We were flying out the next morning early and at check in I inquired about setting up the transportation. Well, their shuttle doesn’t START running until 7:00AM and our flight was at 6:00AM. And they said they need 24 hr advanced notice for shuttle passengers because their «shuttle driver» is actually an extra front desk person. I had to take a cab for 20 bucks for a 10 minute ride. I could have found much cheaper places that I knew didn’t have a shuttle. This is very misleading at least, bordering on false advertising.

I was impressed with this hotel. I needed a place to stay in Madison for 1 night, very last minute. They accommodated me nicely. I was put at the very end of the hall but that’s the only negative I have to say. Yes, there was a funky smell when you enter the room but not enough to make me uncomfortable or anything. Its a bit older of a hotel and dated, not a issue really but other reviews say the same.
Very large room, and comfortable beds. Very clean and organized room. I also felt it was pretty nice area of Madison with lots of stores and restaurants around within walking distance too. I needed to be close to downtown and this was perfect.
Very nice people who work here, even the girl at the front desk came herself to help me get my AC to turn on in my room. They told me the wifi was free and no password, but the login wanted a password. I never did get logged in. The brand new LG tv was nice.
The breakfast in the morning was gross and inedible, cold eggs and cold potatoes.
If you need a clean and comfortable place to stay in Madison I would totally say this place is great if you are in town.

Solid hotel — my go-​to Fairfield was sold out, and I’ve often looked at the location of this place (walking distance to everything in East Towne) and wanted to try. My hesitancy was due to the exterior of the hotel. But, walking distance to Hooters, Texas Roadhouse, Dickey’s BBQ etc etc? How bad could it be?
Very friendly, professional and accommodating staff. Rooms were clean and the beds were more comfortable than what I’m used to. VERY competitive rates for what you get. Nice sized beer fridge in the room. Bath towels were a tad small, I can live with that. Morning sun in the breakfast room was a bit overpowering but that’s almost not worth mentioning.
I will say the place is wickedly dated. I kept hearing porno soundtrack in my head when I’d walk into the room.
Still, can’t beat that location. Tempted to keep coming back.

Have been here now for three days. Very good breakfast that is included. Very friendly staff. Great location with easy access. Big rooms and comfortable beds. One of the best three star motels I have been in

Despite the lower star rating and cheaper price, I actually preferred this Best Western over Madison’s Radisson that I stayed at the next night! Best Western didn’t have the looks, but pretty much won in every other department: clean, friendly staff, standard room has a living room area, microwave, very large flat screen TV, better shower head, better breakfast. It didn’t have the sleep number bed, but it was broken at Radisson anyway, and the remote was all sticky. Highly recommend this Best Western!

Room was clean, employees friendly, bed comfy, and room was up to date. They had a pool, hot tub, and even a little make-​shift gym. I left early so I was unable to try the breakfast. The hotel is located right next to a bunch of shopping strips and restaurants, so it’s a great location. They sell beer and food at the hotel. The beer is a very fair price, the food pricing is outrageously high.

I’ve stayed at worse and better. The room was fine. The «free» breakfast was okay. They had free internet in the lobby. In a pinch I’d stay there again.

No one cleaned our room. And it reeks like cigerate smoke. Will NEVER stay here again!!!

I have stayed here before without any issues. This last stay of 6 nights was a different story. The first night we had loud and rude neighbors. The sixth night and seventh day our room smelled like pot. The cleaning people did a crappy job and the hallway looked like it hadn’t been vacuumed in quite a while. I will not be staying here again.

I have stayed here in the past and am a frequent traveler in the area for business. Due to the winter weather warning and storm going on currently I am not able to get from Milwaukee to Madison to make my reservation. Hotel would not make any exceptions due to weather to get me a refund, or even a partial refund. You think they would have some sort of sympathy considering the circumstances. I believe that the safety of their customers and securing future business would be more important than a one night stay tonight. Really disappointed.

One of the worse Hotels I have stayed at in a long time. Wife and I traveled to Wisconsin for work and to check out a Green Bay Packers game. We stayed at 3 different hotels over a week and half of being in Wisconsin. This hotel was our last stop before flying home.
This hotel is disgusting. Our first room smelled like vomit and stale cigarette/​beer. the tile in the bathroom had mildew on the grout! I felt so grossed out I asked for a different room. they gave me another room without any objections. The 2^nd room did not smell but again there was mildew all over the bathroom. No fans in the bathroom to eliminate the shower steam which causes the mildew/​mold. The sheets were so worn and fuzzy they felt like they needed to be shaved. We slept there for a few hours and left early in the morning. We decided to hang out at the airport for 3 hours instead of spending anymore time in this nasty place.
I can honestly say, if you are going to Madison, do not be fooled by the reviews here. WE though it had great reviews so we booked it. We should have spent more money and got a nicer place.
Travel beware.

A few more family members have stayed here now, and the main thing that brought this hotel down a star in my opinion is just how old/​run-​down it is. It’s still an excellent place to stay; the rooms are just definitely starting to show their age.

Clean and quiet room — no traffic or jet noise. There is a walkway directly from the Texas roadhouse, makes me feel little home!
I find these arrangements to be much quieter and typical of a higher end room. The room also has a small microwave and refers. The nice lobby has a restaurant/​breakfast area, and a somewhat separated lounge area.
The updated and modern furnishings are always a great touch. The beds are soft, and the staff is always ready to bring you extra pillows, should you need them. The free breakfast is great and saves me a couple bucks, from spending it elsewhere on grub. The best part is that is completely non-​smoking, so there are no smoke odors in the rooms.
With a complimentary shuttle, to the surrounding areas, you can’t go wrong. I wanted to pay but it was WELL WORTH. I have no problem paying the rate again. The staff was awesome and more than welcoming. The bed, after an hour of drinking, was INCREDIBLE! Do not hesitate to stop here whether you’re travelling or just need a weekend convenience! Thank u

A bit of a run down, yet still clean, hotel. Front desk service was friendly. Room was on the small size. I requested two beds but was told they were out. Our room came with a sleeper sofa so that was fine for the kids. The entry smelled of chlorine from the nearby pool, and the floor was very wet from patrons who apparently didn’t feel the need to dry off before going to their rooms. It would have been nice if the staff had mopped it up. Breakfast was good, with several hot options (waffles, eggs, sausage and potatoes). It was very crowded and the poor man running the breakfast could have used some help, but he was very quick to address and needs. The wifi was strong and easy to connect to. Lots of shops and restaurants nearby. Overall, it was just a so-​so hotel. It could use some updating for sure. Not worth the 2.5 stars Priceline gave it, but it was safe and clean and had a good breakfast.

Hotel definitely needs a face lift. But for the price… It’s a quiet and comfortable place to stay. I was a little disappointed how freezing cold the pool was. My 3 yr old had blue lips and was shivering after 10 min in the pool. We had a good nights rest and the breakfast was yum (eggs, sausage, waffles, etc)… Lots to choose from. I also liked that they had a little store stocked with snacks and inexpensive beer and wine to choose from (very innovative to offer)! I also liked the fact where the hotel was located. Very convenient to shops and a few miles from the capital. If we return to Madison I would stay here again.