The Home Depot

Why does it feel like when I need help the people with the orange vests avoid eye contact and seem annoyed when I finally ask them?

Walked over to Home Depot from Lowes (where I was getting no help). and immediately had someone come up to me! and ask to help me! Home Depot at W 12 mile rd in Madison Heights is a great store to shop. I was in and out with what I needed within 5 minutes.
Thank you Home Depot!

Is it really that necessary to have a giant video feed of my blown up face as I self check-​out??!

Pretty much the worst HD I go to — the service is horrible and if you try to go early in the morning good luck the aisle are full of inventory so you can’t get your cart down them. Multiple delivery times missed as well

So far the worst home depot I’ve visited. I recently moved nearby and have always been a home depot customer in the past but thanks to the lack of customer service, in almost every way, I’ll be going to the lowes which is conveniently located in the same parking lot. There’s a complete lack of staff and the staff that is there makes no real attempt to help or iffer help unless asked. During myy most recent trip, when I finally found someone who wasn’t «busy», I asked where to find furring strips, the employee responded that he didn’t know what it was, where it would be and that he was new. No help was offered to find a possible location or locate an employee that could be of service to me.

DOES ANYBODY WORK HERE? *echo, echo, echo*
I remember when Home Depot was new to Michigan. The staff was everywhere and always willing to help. Now, not so much. Staff at this store, if you can find them, is hot and miss. The girls at the return desk are great and the people who work in the outdoor garden center are also helpful. Not so much anywhere else. The one buy working in mowers and garden machinery knew virtually nothing about the equipment, so no sale there. The woman working back in appliances couldn’t tell me anything about the dishwashers that I was comparing. A little additional insight goes a long way with me. She just told me they are all popular. Again, no sale. 30 minute wait to have someone meet me at the cabinets. We were told she was the resident expert when in fact, she was just covering the shift for the regular person. I’m buying $ 8,000 worth of cabinets and this is the best HD can offer me? No thanks, looking somewhere else.

It was Saturday morning, I came here to get some lumber. I found what I needed and got my cart and the whole time I observed employees being rude, ignoring people, banging into them with the floor washer. The final straw was a lady that came over to an employee and asked for help and he literally said I need a minute and bounced. I said to myself, ‘the heck with this’, and walked out to my car, and I am now voice dictating this before I going to Lowe’s which is literally 200 yards away.

I have been here many times and usually have better luck at this location when it comes to getting help and paint mixed. The employees are very nice and quick to answer any questions you have. The location is great and the lot is huge. The only thing they could work on is getting more registers open for a fast check out.

Rented a floor sander. When I got it, the bag was about a quarter full of dust. It broke about 15 minutes into using it. I called and they said to bring it back and they’d switch it out. This happened to be during a blizzard at rush hour, so returning it turned into an hour and a half round trip. The second one I got had a hole in the bag so it blew wood dust into my eyes the whole time I used it. I ended up working on the floor until after midnight because of the hour and a half detour involved in taking their broken equipment back up to them.
When I returned the second one, the guy asked me if I left the bag full of dust because the broken one that they rented to me had dust in the bag when I returned it. He made me go outside and empty the bag, which I thought was weird since the broken one that they rented me, the one I had to drive for 1 ½ hours in a blizzard to return, had dust in the bag when they gave it to me.
When I was done, the guy said «you left dust all over the machine, too», to which I said «oh. Ok». He said «Would you enjoy renting this with dust all over it?», to which I replied, «No. But I didn’t enjoy renting a broken machine, having to drive an hour and a half in a blizzard to return it, and then getting a replacement with a hole in the bag that blew dust into my face the whole time I used it.»
His response was «Well, you got credited for that time»
Yes, I did get credited for that time. But let’s not pretend that Home Depot was doing me any favors by crediting me for that time. Not charging me for the time that I had a broken machine is not some kind of favor or break.
Then he told me that there was a $ 50 cleaning fee. I’m not too familiar with the concept of having to clean a rental. When you rent a car, you don’t have to wash it. When you stay at a hotel, you don’t have to clean the room before you leave. Nobody had mentioned a cleaning fee when I rented the thing. If they had, I would have taken the five seconds required to brush the dust off the thing. While I was thinking about where the paintbrushes are, so I could go grab one and take five seconds to brush the dust off of it, he told me that he would waive the fee.
So, if you like renting broken equipment, driving a whole bunch, getting replacement equipment that’s still broken but not as broken as the piece of garbage that they rented to you in the first place, and then being talked to like you’re some kind of cretin because you brought back the less-​broken piece of equipment with dust on it, even though they rented you a broken piece of equipment that had dust in the bag, then I guess this Home Depot is the place for you.

This store is sub par. The only reason I gave it 2 stars is bc of the location. It is relatively close to me. None of the workers know where to find things when I ask. Also, I’ve been on the phone with them for over 15 minutes today, with 2 different people trying to find an item at the store. I even have an item number! I’m still on hold bc they can’t seem to understand what I’m looking for. Workers are incompetent! Next time I will go to Lowe’s next door!

Literally just the worst customer service I have ever. I usually go to a hardware store with a male friend as to avoid feeling awkward… This time I went alone… Bad idea. Im a woman in my mid.20s, and not familiar with the layout of a hardware store… Two employees pointed AT ME on separate occasions yet did not offer me help, even though I clearly looked lost and unsure… Just because Im not a man with paint smeared jeans and a wore t-​short doesnt mean I dont deserve some attentiveness and helpful service! When I mentioned to the cashier my discomfort for lack of friendliness and attentiveness, his reply was «that sucks». Next time, Im going to Lowe’s!!! Hopefully theyre not sexist

It’s Home Depot! That says it all. Friendly and helpful staff. Ok prices. And big selection. The hot dog cart at the exit is my favorite part.

This Home Depot is probably 1 mile from my house. And it’s a recently purchased, but really old house. Yeah… I’ve made countless trips, multiple appliance purchases and more. I’ve come here by myself and with my husband. While the Troy location usually has a better garden department, what really impresses me here is the staff. Whether I’m gardening, painting, or purchasing lumber for all types of crazy projects, they treat me with fairness and respect. They knowledgeably answer my questions, and I don’t feel rushed or disrespected at all, which can sometimes happen to a girl in a hardware store. Kudos, Home Depot, I’ll be back… countless times.

Things are well organized here and the staff is always helpful when we have questions.

I’m going to give two of the exact reviews here… however they are for two different stores. You see, on 12 Mile and I-​75… there is a faceoff… seperated by one small street. It is Lowes vs. Home Depot. Honestly… they built the two home repair giant stores across the street from one another. Has this honestly been the strangest thing ever? Well… yeah. The only time its better is when one of the stores doesn’t have anything, then you know you’re about to be bum rushed to having to pay higher prices at the other store, because THAT was the reason why it was sold out at the original store you went to.
A strange world we live in…
Everyone there is usually friendly and more than helpful to get you what you need. So I’d have to give both stores props on that one.
However, I will give the edge to Home Depot… for the better hot dog vendor… and better return policy. :)

…so I just bought a house. That means that they’re going to know me by name in all of the Home Depots in a 30 mile radius of my new digs.
I’ve been to several in the area, and I can say that the employees at this store are more helpful, more friendly, and better to deal with than the other stores in the area. I don’t feel rushed, and it feels like the employees really want me to do the best job possible or get the best solution for my problems.
Plus, there’s a Starbucks in the parking lot and a Lowes (if you were so inclined to compare prices) across the street.

This is a good Home Depot for the following reasons:
1) Cleaner than average sausage cart in the front
2) Friendly, outgoing & helpful staff that will not make you feel like an idiot when you ask basic questions
3) Location, location, location… (i.e. next to Starbucks, Culvers & Costco right off of 75)

I like this Home Depot — Everyone is super friendly and very helpful. Whenever I am there I usually get asked 2 – 3 times if I need help finding something and the employees are trained and knowledgeable. They carry the odd size furnace filter I have — Lowe’s doesn’t. It’s right down the street from my house — and thus I frequent it a lot. I am usually just buying a few things at a time so I use the self check out a lot. I like that option.

Home Depot is generally my chosen home improvement store, based on a broad selection of goods at different price points, frequent sales, and quality nursery stock that beats buying a blighted, withered plant in the same colour everyone else on the block happens to have.
The Madison Heights store runs middle of the road, but it beats the Troy store by a country mile. Its main weaknesses are hardly unfamiliar to anyone visiting a big box store: a total absence of staff anywhere you need them. Expect long line ups at the cash registers as contractors and the public wheel up with a Sherman tank loaded with appliances, lumber, homegoods, and bags of nails. Be prepared to stand around the appliance area or any cutting bench hoping one of the fabled six orange-​smocked associates will find you, and know they aren’t going to have authorization to operate that equipment. They will go out of their way to help you find the two people who can, and I appreciate their willingness to patiently endure badgering from countless shoppers. No walking from point A to point B.
The parking lot is also a gauntlet of drag-​racing semis, hungry travelers rushing for Culver’s or Starbucks, and a thousand potholes to turn the unsuspecting ankle, flatten the innocent tire, crunch the unmarred rim. Let’s see some new paving in here sometime this year? Please? A lot of traffic and what I swear are truckers having naps makes the congested parts extra congested, and that’s without a dozen stop signs or pedestrians in the way.
For the good, Home Depot provides an extensive variety of tools, gear, and goods for all your crafting projects. If you are not building a new fence or installing fresh cabinetry, the playground under that big orange roof can certainly spark ideas. I hide out in the paint section comparing swatches for rooms my house doesn’t have, for walls that already bear a respectable coat of colour. Doesn’t stop me from oggling the elegant wainscoting, daydreaming about an abundant selection of glistening tiles and marbles, and wishing my carpet could be that plush indigo berber I spotted last visit. All those appliances and new doorknobs make you think the improvements are within reach and accessible, and Home Depot is very good at inspiring if nothing else.
Prices are reasonable and quantities great, a positive for the dozens of customers searching for similar things. They stock more than a single brand of most items, much appreciated, so I don’t have to worry I can have any trash can I want as long as it’s a black Rubbermaid. Locating items is tricky, but it’s faster to get your daily walk in than to bumble in search of an associate.

Like many other big box stores, it is pretty much what you would expect from any other store with the same name. However, given the number of Home Depots in the area, this is by far the best.
As mentioned in the previous reviews, registers are understaffed, the specialty counters are understaffed, and in general the store is understaffed. The main advantage is that the staff tends to be knowledgeable and product stockouts are rare.
In particular, the lumber is better here than those in the other stores in the area. While this normally isn’t a big deal, it became noticeable during my last project.