Sam’s Club

Terrible customer service! I’d rather drive all the way out to Utica for better service. Cashier didn’t even make eye-​contact or see if I found everything ok. She just said, «stick your card in» (in the card machine), which also wasn’t even on the stand it’s supposed to be on. It was laying next to the stand that holds it. Are manners and customer interaction not taught in customer service?!
I only add two stars because it’s location is convenient and obviously the Daily Chef Spinach and Artichoke Dip, and of course the 2lb raw shrimp for 13.99, but again, next time I’ll go to another Sam’s Club.

Pretty solid Sam’s Club. It is usually clean and well stocked. I’m one of those weirdos who maintain both a Sam’s Club membership AND a Costco membership. Why both? Each have different things that I use frequently. I like to go on weekday evenings, mostly to avoid the abject pandemonium of the weekends.

Groupon had a great deal on the Sam’s Club membership — $ 45 for their premium membership — plus a $ 20 gift card and a few freebies like a Rotisserie Chicken. I completed my membership at the Utica, Michigan. store. YIKES — I waited 5 minutes in the New Membership line without anyone saying anything to me, then I just moving over to the «Returns» line and finally got help. But even then, with 5 people behind the Members counter, it was real slow. When I finally got some help, the lady reminded my of one the Seven Dwarfs — Grumpy. Funny I have had warmer greetings while at the customer service counters at WalMarts! Anyway, hope to get some saving from my membership… but sure have no hopes of finding any great customer service

always packed, clean, friendly staff, all in all a great store, with 1 exception. the people that practically tackle you to try and get you to sign up for their service, annoy the fu** out of me. purposely make me avoid the area, which sometimes I want to look through.

My bowels begin to tighten and my heart starts to race anytime I have to come to this hiccup in Sam Walton’s philosophy on customer service and value for your dollar. It is just that bad for me.
I have yet to ever find the parking lot clean and not littered with shopping cards that refuse to be wrangled into the cart corral
There has never been a time when the door greeter has really ever greeted me. I suppose with all the clicking of the number counter in their hand and the shouting of store gossip across the hanger sized entrance/​exit doors to the receipt checker, how would there even be time to.
Aside from the generally advanced-​aged customers driving their shopping carts exactly the way that they drive their cars and randomly bump into things, namely me, I’ve never heard the words «excuse me» after bumping me.
Absent shopping in some random estate sale at a derelict trailer park so I know that ‘yes indeed life can get worse’, I’d never get to the the rotting of jarred food as in the picture posted here of it.
Samples of food you say is what allows you to overlook minor issues. Generally I would agree with your quip, but alas, the samples here are usually cold or undercooked. And if that is just not enough to aid in your utopian desire to believe with all your plaque-​filled heart, just ask one of those subpar food sample pushers a question. Go ahead, any question.
Unlike the popular anti-​bully video campaign that perpetrates a bold-​assed lie of «It Gets Better»; just as we all hope Detroit Councilman Cushingberry will do sooner rather than later, the checkout ain’t no party without rum and weed.
Take checkout today as exhibit 99 in this indictment of why even two stars is too generous. Today the shortest line of senior bumper car drivers waiting to write checks for all of their eight gallon sized bottles of non-​dairy creamers, was a lovely young female cashier smacking away on her obviously delicious mouth full of gum and then occasionally would spit out some sort of foreign debris into her hand and wipe it onto her pant leg.
So Mr. Walton, on behalf of your obviously obnoxious decedents none of whom seem to care about cherishing your legacy, I will say that I am sorry. I am sorry sir that I will not renew my membership this year.

If not for the cheap gas, this place could sink into a swerling vortex, and I couldn’t care less.

I have a confession to make to Unilocal: Madison Heights is the first Sam’s Club I have ever been to.
I fail to see the allure. It feels like a Wal-​Mart supercentre in almost every respect: grey, stark, boxy, and oddly lit by very bright fluorescent lights. I appreciated the stark visibility as I navigated through the aisles on a mission to find maxi dresses, on the whispered recommendation of a very stylish West Bloomfield coworker. She must be going to another Sam’s Club because the store failed me on two accounts. One, no fabulous maxi dresses, and two, no samples to speak of on a Saturday at noon.
As a long-​time Costco member, I have certain standards for warehouse shopping. Wide aisles, lots of checkout lanes, familiar brands (like Kirkland) that give a major bang for my hard-​earned buck. Costco is my secret weapon for small appliances, food containers, seasonal items, luggage, and gardening goods. Did Sam’s Club measure up to its chief rival for my heart?
I like that Sam’s Club posts item markers above the aisles (frozen goods, furniture, small appliances). Their prices are nothing to crow about. I was also concerned many of the frozen food and refrigerated brands were, at a glance, foreign to me – and I regularly shop in two countries, and worked for the largest food company in the world for several years, so that’s not a good sign. Other items reflect the problem I have with Wally World in general: knock off, low quality, or just don’t feel or look good. Prepackaged Miracle-​Gro potting soil won’t vary too much between one and the other, but the hose I picked up had a vertical crack along the side (instant leak) and the plastic connector looked cheap and unstable. I wasn’t too sure about a few other gardening items either. For staples like shampoo and conditioner, I imagine you’d be fine.
Parking in Sam’s Club is dubious at best, a huge roller rink of misery. I approached from the back route towards Meijer after misjudging the mile road (oops), sneaking past a huge queue of cars eager to do their weekend shopping. Park far back to avoid lane jockeys and lurkers who will pounce that one choice spot when your back is turned. Location means spill over onto John R and 12 Mile, especially around the gas station.
The attendant didn’t harass me for a membership card as I went in to browse, and I ended up not buying a day pass. I’m a committed Costco member, especially because of their generous employment benefits, but I wanted to give Sam’s Club a fair shake. This is a pretty tidy store with a decent array of stock, but not quite what I was looking for.

Truly one of my favorite Sams Club locations, always well staffed, clear aisles & friendly cashiers!
Roseville &Shelby have much to learn & gian from watching this store

I visit sams club for the discount gas prices mostly (it really irks me that that alot of there pumps dont have auto shut off and I have spilled my gas a few times) I also shop for various items in the store from time to time I will say I prefer this location lot more over the 8 mile location they lines tend to be shorter and I can always find someone on the floor for assistance and well stocked for whatever you came in to shop for.

I’m not really sure if it’s fair to review a Sam’s Club because they are really the antithesis of customer service. This location is at the corner of a seemingly always busy intersection (12 mile & John R) which is probably because its right near the freeway intersection of I-​75 and I-​696. The bottom line is that you come here on a Monday morning and you’re still parking in the back.
The inside is just like every other Sam’s Club in existence. It’s huge, cavernous, and decked out in gray concrete. I know many people tell the legends of the free samples, especially on weekends, but I’m just not a fan. Most of the samples are the processed stuff, and the quick grabs for something sub-​par makes me think there is a place to check your dignity near the door.
Over all this location is solid, since it has everything you’d need and the store is clean. If I had one complaint, it’s the customers that enter with a sense of entitlement. They often can’t control their cars, their kids, or their urge to buy Cheerios in bulk. I can’t blame this store for it, but they do perpetuate the Sam’s Club culture… so shop at your own risk.
One positive I must say is that a Sam’s Club bakery is a great deal. If you’re having a big party and want a sheet cake with anything on it, hit up Sam’s Club. The cakes tastes good and look good (unlike some waxy icing bakeries I won’t mention… you know who you are!).

Cheap Sugar free Redbull and some yummy free samples on toothpicks, Sweeeet!

I have loved every Sam’s Club I’ve ever shopped at – until this one. Every single time I go in there the lines are 4 – 5 people long and no one is opening more lines and I inevitably get stuck behind someone who doesn’t speak English or has three items that all require manager price changes or a big cartful with six separate transactions. Last week, it took a couple 25 minutes to ring up three items with all their issues. Ugh.
But today took the cake.
I had bought a camera online at
and straight out of the box it had a huge scratch on the LCD screen. I could NOT live with that, so I took it back (first making sure the instructions allowed me to return online purchases in-​store). It was a Saturday. I was told that since I paid with a Visa, they couldn’t call [whoever they needed to call] to process the return. Ooookay, somewhat plausible reason, but still a pain.
So I went back today and first they tell me that I have to take it to Photo. I went to Photo and there was a sign saying «Back at 12:30.» Um, no, I’m not waiting 25 minutes, so back to Customer Service. Where it was like they had never ever returned anything purchased online. No one knew what to do and they had to get other people involved. She asked where the memory card was. I say that camera doesn’t come with one. No, the one listed here. Oh, you mean the other item on the order? I’m KEEPING that. Okay.
So they finally get it worked out and show me my return amount MINUS shipping and handling. Ohhhhh no. I said «The item was damaged, I was told I would also get the s/​h back.» The girl goes off to check. Nope, she tells me the box wasn’t damaged. I said «But the ITEM was damaged.» She checks again [with another employee] and the answer is still no. You got it – they were refusing to refund my shipping because the product BOX wasn’t damaged, even though the actual ITEM was. The girl who was helping me was very nice, but the other woman she was asking was showing attitude (I could see it from where I was standing), like «Who does she think she is?» type of thing.
WTF? Seriously? I was ready to ask for my membership fees back. But I asked to talk to a manager.
She came over and I repeated my story — that there was a SCRATCH on the screen, the item was damaged, and I should get ALL my money back. You could tell she wasn’t buying it, either, and basically told me (implied) that anything you buy online you never get refunded shipping when you return it.
WHAT?!
But then she agreed to give me a gift card, since they couldn’t actually process the refund (due to it being a Visa) and they couldn’t do it online [for whatever reason].
I tried to have a reasonable chit-​chat type conversation with the manager to get clarification on their policies and you could tell she didn’t want to be dealing with me and she thought I was scamming them.
I should have just ate the $ 10 shipping and asked for my $ 40 membership dues back… I would have been $ 30 ahead.
Just another reason I am NOT renewing my membership.