Toy Hook Up

Bought my jeep in December of 2014. It is now April 2015 and have yet to receive license plates from the owner. Called four times and left messages and did not get a call back. Finally after a week contacted owner and he had several excuses as to why the plates have not been sent but that I could come in and get them. They are forty miles from where I live and I asked again for the plates to be sent in the mail. One week later, still no plates. Called three times this morning
And no answer. Finally left a message that I wanted to buy a jeep and got a call back in an hour. After explaining my disgust with the way they do business to an employee, the owner gets on the phone and tells me not to yell at his employees, but to talk to him instead… I tell him I would but he never calls me back. He tells me he has the plates on his desk and he hasn’t had time to send the plates in the mail and that 100 percent of his customers come in to get that and that it would cost him $ 10.00 to send them to me… I said I lived forty miles away and he said he didn’t care if I lived in Pakistan, I could come and get them any time… great customer service right?
He was more than happy to sell me the vehicle but the after sale relations are extremely poor.
The person who wrote the other review must be a friend or relative.
(3 hours later). Drove to Fresno from Hanford and picked up the plates. Owner tried an apology for his behavior on the phone to which I replied that there is no excuse for such terrible customer service. I would NEVER buy from this place again, not because of the product, but because of the lack of professionalism.
Steve Bogan
Hanford

I just bought my new 2012 lifted Jeep Wrangler Rubicon from the guys at Toy Hook Up. What a great car buying experience. I was very impressed with their team and customer service. Went to fresno jeep first and hands down better pricing and more knowledgable staff. Everything was easy and went exactly as promised! Can’t wait to get out on the trails this summer!