Silva Ford

Recently my husband was in a devastating motorcycle accident and the only only running vehicle we had was our 02 gmc with 280,000 we tried everything to get it to pass smog, and it just wouldn’t. We took it to silva’s and they got it to pass no problem. I will definitely be taking our other cars to them for service.

If you value your hard earned money go anywhere else you can. My mother went to Silva ford not only did they sell her a car with a recall and did not inform her. They told her to drive this piece of junk that it would be fine. This car has a recall on the transmission that was know about for almost a year. Now after renting her a car for three days they refused to pay for the gas she used after they sold her a car with a recall they knew about.
My mom is 70 years old she is on a fixed income and she also has medical conditions. I think they should really think about the hand that feeds them. Go to Gil!!! If Silva will stick it to a 70 year old woman they will gladly stick it to anyone. They are shady, underhanded, cheap and most of all not trustworthy. I really wonder why they left Chowchilla makes me wonder!!! Silva Ford SUCK ASS!!!

I received one of there sweepstakes cards in the mail, with a cool little electronic doohicky that lights up with your sweepstakes number, it matches the scratch off number, indicating I have definitely won something. I read the odds and in appears they were giving away 15,000 gift cards. and a few other prizes. I was going to toss it in the trash, but the flashing light and the words free bbq food kept me interested. So I figured I’m headed to town to get something to eat, why not get a free hot dog and see what I won. hey a ten dollar gift card, that sounds kinda cool. show up at the tent sale at the madera fairgrounds, no food, except for the bags of Mcdonalds the employees were enjoying, yes they bought it themselves and were not inclined to share. They ran out of gift cards, imagine that!, of course They had a huge stack of raincheck vouchers that one could take to the dealership and exchange for a gift card, the following Tuesday. «we would gladly pay you Tuesday, we are out of hamburgers today». had to laugh, they got to me on this one. It was not a complete waste of time, Jack in the box is just around the corner, they always have 99 cent taco’s and I had 3 bucks in my pocket. the Gift card, is more like a coupon, you can’t actually use the card at any restaurant but you can sign up at
put in the code and they will mail you a coupon. ugh. the sweepstakes thing is a very creative marketing ploy, I will give them that.

I haven’t always been a fan of Silva Ford.
We pick up our leased vehicles from here and I have never been impressed until this year.
In the past it was difficult to get anyone to help me.
Now that Melissa is in charge of fleet vehicles I was helped right away.
While she was off getting my car pulled up I had 3 associates ask if I needed help. This was a first that I had seen this.
I’m very happy to see Silva Ford taking the feedback they have been given and genuinely trying to make their customer service top notch.
Hoping this trend continues into the future.

This place sends shady vibes without even having to step foot into their lot. I keep getting «sweepstakes» junk mail from them, you know the kind where there’s a scratch-​off saying you win a grand prize, and then a key attached to the ad claiming I have a chance to win a car on top of all that.
Today out of boredom, I scratch the ticket instead of throwing it away immediately like a sane person. Let me just say, that the «sweepstakes» supposedly runs for 5 days, and you only have until the end of the sweepstakes to claim that prize. Naturally, I receive the ad in the mail today at 4:30 PM and today also happens to be the final day of the sweepstakes. Gotta love how they purposefully plan for you to get the fucking thing LATE to send you into a rushed frenzy.
Now, the ticket fucking swears to God almighty that I’ve won a 2013 Ford Fiesta (or technically, «1 of these great prizes.» I’ll include a photo of the ad and let you interpret it yourself) after matching 3 little Fiestas on their scratcher game. All I have to do is drive 45 minutes one way all the way to bum-​fuck Madera and present this ad to them and I get to drive off into the sunset making out like a bandit without getting bum-​rushed by a swarm of thirsty salesmen; the only ass-​raping being I’d have to pay taxes on it.
Of course, this all sounding too good to be true, I opt to call the dealership and get the real info on what exactly the fuck is going on. The flier has the address, website, zip code and even a MAP of the FUCKING DEALERSHIP are all conveniently there, but you guessed it– no phone number. Fucking shady fuckers. So I obtain their phone number through the magic of the internet, and they REFUSE to tell me what exactly I have won, being very vague with any information and telling me I HAVE to come down there by TONIGHT (they close at 7, I received the fucking thing at 4:30 PM that day and I live an easy 45 minutes away) to claim anything.
I couldn’t believe it. The woman on the phone acted like she had a fucking gun to her head, and if she divulged any useful information Bob Silva would pop off a couple shots to her dome. The conversation went something like:
«Hey, I got one of your scratcher ads in the mail, it says I’ve won something.»
«Great! Come on down!»
«I’d rather confirm what, if anything, I’ve won over the phone before I drive an hour and a half round-​trip. I’ve matched 3 cars– so I win a car?»
«Uhhh… I believe so.»
«You believe? Can I talk to someone that knows for sure?»
«You have to come into the dealership to find out for sure, we’re not allowed to tell you anything more over the phone.»
«I even have a prize confirmation code right here, why would you even need this, then?»
…and she basically kept giving me the run around about needing to go there right away before they closed and I missed out forever.
I realize dealerships have been doing the whole «try this key on our car and if it starts the car, you win it» thing for a while to get people to come onto the lot, but this ad flat out telling me I’ve won a car but nobody being able to confirm that over the phone is just bullshit. It’s a fucking classic bait and switch and shady, shady business practice. Fuck Silva Ford.