Buggy Shower Car Wash

Took my car in for a wash on a Sunday. Visiting parents in Madera for the weekend. The last time I had my car washed from Buggy Car Wash was 5 years ago. The owner has not changed and he still has as no idea on how to run a business. He had 3 employees on shift. I have been waiting 2 hours for my car. Will never come here again and will instruct all my family and friends to never use buggy car wash.

Cashier is rude! She greeted me with «what do you want?»

Had a bad experience here 3 months ago and vowed not to come back. Had 2 cars washed today and noticed an improvement in service and facilities. I’ve been coming here for 25 years and happy to see an improvement.

Will not

SAD SAD SAD… Why do I live and pay taxes in Madera but I have to go to Fresno for good service. why can’t I get my car washed locally without having to wait on a trip to Fresno. Buggy shower has poor customer service and they do very bad car washes. Bugs and debris is left on your vehicles. The the idiots want to take a spray bottle and a rag and scrub the remaining dirt and debris that was missed, as opposed to sending through the washer again. The Want to be Manager «Rigo» is rude and unprofessional and a poor excuse or a manager. he needs to be sent to customer service school and learn how to resolve issues with customers instead of being confrontational with them and losing them. Maybe if Mr Singh hired a customer service professional with tact, manners and empathy for the public, he might have a more successful business. Get rid of the poor level of service by hiring a management professional that has an objective to keep your customers returning. The type of service I received will make me drive to Shaw in Fresno all the way from Madera, just to get a good car wash. Poor service, means unhappy customers. Unhappy customers make for an unsuccessful business. Customers are what make your business. You should be making efforts to keep them, not just have them for one time only! Good luck with you business… I will be going to Fresno… SMDH You would think the objective of a business is to keep the customers returning… This is definitely not the way to do it!

I wish I could give negartive points. Be prepared to spend an hour waiting and for your car not to be immaculate.

They did not honor the packages listed on their website. My first trip, they claimed to not know the special I was referring to for detailing I wanted on my car. I was told to bring a print out, of what was already listed on their website, and come back. After going home and returning the same day, they said that special was for the windows only, not the entire car. The deal said spot removal and windows, not just windows. I am very dissatisfied with how I was treated. I would not recommend them at all.

These guys broke our side rear view mirror. Shattered it. Then claimed they didn’t do it. Really lame. Don’t go here.