Just Hats

I just came from a visit to your store. It is a super cute store with many really nice hats. My family (consisting of my husband and two sons) and my sister-in-law’s family (her husband and two children) walked in to your store to not just browse but purchase a few hats for everyone. The clerk that was in your Madeira Beach store was initially not very friendly, but then her attitude changed to outright rudeness. She very loudly stated that we were not «putting the hats in the right places». I made sure my children were replacing the hats in their initial places. There were others customers in the store as well. My son tried on a very colorful hat and she pulled it off his head and stated he should not try on a woman’s hat. My son recently suffered a head injury, so I am very sensitive about his head.
When I then approached the clerk and told her it was very inappropriate that she ripped the hat off my son, she responded by stating, «you are a bad parent for letting your SON try on a WOMAN’S hat!». I could not believe how outright rude she was. I then told her that I was pretty sure she was not the owner and she replied that she was not and that the owner would have told me to leave the store! She then handed me the owner’s card. I tried emailing the owner, but the email bounced back.
I have run my own business for twenty-​two years and I have a staff of five. Should any of my staff treat my clients the way your clerk treated my family I would not have any clients.
My sister-​in-​law did, in fact, purchase a hat that she had chosen, but she hesitated because of the way we were treated. The rest of our crew did not purchase anything as we really felt unwelcome.