Bear Creek Mountain Resort and Conference Center

I was here during off season but paid $ 200 a room to take advantage of the foliage and hot tubs. Lo and behold, the outdoor hottub jet broke and I informed the front desk staff about it. She was so dismissive, I was really surprised, and told me she would «let maintenance know». It was still broken the next night. I was pretty ticked that for a 2-​night, $ 400+ stay, I felt scammed.
As for customer service, all in all, the staff is nice face-​to-​face, but when I dial downstairs in the evening – asking for robes or towels to take with me to the pool – one front desk staff member was incredibly rude. After he said that they didn’t have robes. He asked, «Is that all?»
Really? I know this is no Ritz Carlton but don’t make me feel like I’m obliging you by asking you a question.

After several visits to Bear Creek for business conferences, I wanted to take my wife and two children to the resort. They absolutely loved it. We stayed in the Queen Suite. My kids were so excited they didn’t know what to do with themselves. The staff at the front desk and restaurant were more than accommodating. Food was great at the Grille. They don’t have room service but you can call down your order and pick up in the restaurant. My wife and kids are excited to go back during ski season. Highly recommended this resort for a weekend getaway.

My boyfriend and I stayed here recently for a close friend’s wedding and everything was perfect. I would definitely recommend this place to anyone planning a wedding in the Pocono area, or even just looking for a getaway. The staff here was helpful and beyond friendly, the food was delicious and the location was beautiful. What more can you ask for? To top it all off, I think the room had the most comfortable bed I have ever slept in. I did NOT want to come back to Jersey! Lots of stuff to do in the area, and two places to dine on location (3 during winter).

I’ve been to Bear Creek to ski before, however after such a pleasant experience last year, my boyfriend and I decided to go back and stay a night. We did the ski and stay. Our room was clean and updated, and after we checked in we went to The Grille for dinner. It was a nice atmosphere, the food was enjoyable, and including drinks it wasn’t too pricey. In the morning, before we hit the slopes, we ate breakfast at the little café, which we enjoyed as well. Skiing at Bear Creek is great because there is not usually long lines for the lifts or overcrowding of the hills. If you get hungry while skiing, head to the Mountain Eatery. That too is very clean and has many options. The only con I would propose is that the mountain doesn’t have a large variety of hills, but I’m not an expert skier so it works just fine for me. The staff throughout our stay was super nice and I will definitely be back!!!
The hotel also has a heated pool, and the fireplaces that are scattered around the hotel are a nice touch.

Stayed here for a wedding. The hotel is staffed very well and all the employees were polite and helpful, from the people at the front desk to the bellhops.
Our room was a suite with a large balcony looking over the ski slopes. Everything about the room was very nice, but there were a few things that could have used a slight upgrade. First, the mattress was really firm, so firm it was like sleeping on a board. This was disappointing. Second, the bathroom was a let down. The suite was large, but the bathroom itself was small, with a basic tub/​shower and toilet. It was clean and nice, but I wouldn’t say it was on par with the rest of the room/​hotel.
Overall, its a nice place and i seemed perfect for a wedding/​conference/​getaway.

My boyfriend and i did a ski and stay at Bear creek, and spent a night in the hotel. The rooms are lovely and homey, they are modern with a twist of country which is perfect for the mountain view. The indoor pool was a nice touch after we had been snowboarding all day and the pool over looked the ski area so that was a nice touch. The rooms were very clean and relaxing and the staff was kind and helpful. It’s a very nice romantic getaway!