Mr Muffler & Brake

Very disappointed with the management style of the manager on duty. A customer should not be told that they (Mr. Muffler) could not have caused a tire noise to occur after placing a car on a hoist when the noise was not there before coming here. The mechanic did indeed say to me that it was due to him. Never coming back here again for service.

I have been going to mr muffler (Jeff) does my work for the last 10+years on over 4 cars iv owned. He’s a amazing welder and very knowledgeable. Al of the systems I have had done by him look and sound great he really goes up and above what is needed to be a good tech ! ! ! I will continue to bring my vehicles to him to weld up new exhaust when Ever I feel the need for speed ! Thanks for the great service !

This issue has been resolved completely to my satisfaction. Receive a today check to fully cover the cost to install a new thermostat. I would recommend Mr. Muffler to my friends as they do stand behind their work.

Looking for a positive review for an honest repair shop — READ THIS!
I am all about, and in the business of providing world class client services as a traveling sales rep. This being said I drive about 1k miles per week as an average thus having confidence in a reliable vehicle plays a vital role in my daily operation. My check engine light went on while on a long drive so I immediately stopped at AutoZone whereby they scanned for the code telling me my catalytic converter may be bad or may just be a bad sensor, or maybe even just a gas cap and was cautioned to be aware of shops scamming to replace everything when it could be something very simple. Well I happen to have a Saab and they went bankrupt and have not needed service since so didn’t really know where to go… GM dealer was NO HELP even though it is a completely GM (Trailblazer SS) platform. I made some calls and I was fortunate to find Mr Muffler speaking with a very knowledgeable and professional Tim who is the Manager. I explained my problems (well at least the car related ones…) and he immediately called his tech Keith to scan for codes with a much better scanner. He said he didn’t even want to talk about solutions or repair costs until we all know exactly what the code culprit is. He requested I come back next morning fitting me in on a Saturday short schedule. What happened next is why I am writing this 6 out of 5 star review… I wasn’t charged for the diagnosis — he said even if I didn’t choose them to perform work he wanted me to know the truth… Really?! Well it worked for me as they are not only performing the work installing a new catalytic converter, but am trusting them with a much more labor intensive job installing new A/​C blend door actuators which was told by GM dealer would take 6.5 hours @ $ 125 per! I think GM was playing on my emotions knowing without the repair would be without heat in winter… Well Mr. Muffler is only charging me 4 hours @ $ 90 per which is what the book calls for… Not sure where GM got 6.5!!! Not to mention before Keith (ASE Master Tech) performed the A/​C work he researched it and even topped of my A/​C freon and added dye to the system to confirm no other issues prior to putting the labor money into the job. NOW THAT’S WORLD CLASS CUSTOMER FIRST SERVICE GM DEALERS SHOULD LEARN FROM! Along those lines providing expert service is about earning trust, providing quality, and maintaining relationships … Everyone deserves to have a friend to go to when in need and when it comes to my vehicle (s) repair I feel like I have just found a new friend I can trust fully… And they have much fresher coffee than the GM dealer! **So if you are online looking for a positive, honest review free of sniveling and retaliatory motives of a place you can trust who will perform honest, timely, and quality work at a more than fair price I strongly recommend you call Tim at Mr Muffler on Hall Road in Macomb (586) 954‑1234 and tell him you read this review and want to experience the «not a dealership difference» for yourself… You should know I originally thought Mr Muffler only did exhaust and called because of the catalytic converter P0420 code and it resulted in learning they have Master ASE Certified techs that really want to do a great job and not finish a 6 hour job in 2 and move onto the next one… Keith treated me like a long time customer and really knows his stuff and not afraid to communicate honestly and informatively. So thanks for reading this lengthy review… I am so satisfied as you can tell and feel taking the time is the least I can do in respect to the additional extra mile they have gone and time, frustration, and money Mr Muffler has saved me. And really hoping this review moves any not so positive reviews down the list because in my opinion everyone takes time to say something when they feel something doesn’t go just there way without considering the negative impact or their part in the transaction… It has happened in my business and wish more people took the time to share the good vs. just the bad. Call it «Good CARma»… Thanks Mr. Muffler Macomb you have a new loyal customer.

This Mr Muffler is very respectful and straightforward. I really appreciate that as a woman. I like that there is no appointment required. Oil changes with tire checks are $ 20. As an added perk, the lobby is clean and they serve free freshly brewed coffee. My average wait is a speedy 15 minutes even at the height of lunchtime!

Over a year ago I got my oil changed at a place that totally screwed my car up. My Toyota Corolla has those stupid new plastic caps that I thought anybody would know since it yields thousands of basic Google searches you HAND SCREW/​UNSCREW. Well, the place used a machine, over torqued the thing, and nobody could get it off again without risking breaking it.
So I bought the part that needed to be replaced and had no idea what to do to get it fixed. I got my oil changed at somewhere that couldn’t get it off to replace the filter and suggested that I come here. It literally took them 20 minutes to break the thing off, replace it correctly, and use my filter I haven’t been able to replace and get new oil at a price I was really shocked by. They just charged me for a regular oil change, no labor to get the dang thing off. The mechanics were really knowledgeable and told me that they were glad I knew to never use anything but a hand held tool to get it off again.
If I ever need work done on my car again, I definitely know who to call first. Their prices are fair, and the service was great!