Steak ‘n Shake

Disgusting. The staff has no idea what they’re doing and it appears to just be run by teenagers. The manager is nice, but the waitresses/​waiters are very rude. Service is slow, and food is poor quality. My silverware was crusty, and my table was full of crumbs. Save your money and go eat out of a dumpster

As far as Steak N Shakes go, this location pretty much sucks because of the service.
I like this chain for a quick and easy meal but I stay away from this one.
Nuff said.

Slow service and dirty atmosphere! Definitely won’t be going back. Waitress was very forgetful but most importantly kitchen and service stations were dirty.

I got food poisoning here 4 days ago from a Frisco Melt combo. I was in my own personal hell for 2 full days. Missed work = lost money but worse than that I puked so much I think I may have lost a few vital organs in the process. Don’t know if I will ever go to another Steak n Shake in my life but if I do it certainly won’t be this one. Note to staff: Wash your effing hands!

This location is open 24/​7, but don’t even attempt to get service after 11 o’clock, we were just forgotten at the drive through window, served ridiculously slowly but asked to move up in order to decrease their drive through rate time, had to repeat our order an absurd amount of times. Although I must admit this shake is pretty good.

The food is OK when they get it right. Unfortunately, I have never had good service at this location. On our most recent trip, the order we place on-​line was finally brought out 30 minutes after it was promised. When we got it home, we were missing several items and the milkshakes we were given were not even close to what we ordered — it’s as if they picked up four random shakes just to get us out the door. We won’t be back.

Steak n Shake was not a very pleasant experience for me! After being almost deceived by its homely appearance, I quickly noticed the understaffed, too tired employees. In fact, the waitress even said that the «chef never came in» and the «milkshake guy just walked out» during a busy busy time (post July 4 celebrations).
All I wanted was to enjoy a nice cheap chili cheese dog with salt and vinegar fries, but it took the waitress 30 minutes to get to us, and another 30 minutes for her to bring us her food.
In fact, I’m pretty sure the waitress was cooking our food. My friend ordered a salad — the apple harvest chicken salad — while we were waiting for our food, we heard a nervous exclamation from the kitchen — «how do you make a salad?»
All in all, the food was mediocre. The hot dog seemed like it was frozen and prepackaged. My other friends chicken tenders looked wimpy and reheated. However, apparently the salad was actually pretty good. Not good enough to redeem the wait though.
If you’re going to come here, just go through the drive-​thru. Trust me on this one.

I’ve given this place multiple shots at making me happy. They have failed every time. I’m a pretty simple person. I wanted water and a grill cheese sandwich. It took them 20 minutes to get my water. Were they busy? Nope. Maybe 5 other tables with customers. I nearly walked out. My grill cheese? It was gross. I didn’t even eat it. One bite and big nope. The cheese wasn’t melted. The the bread not even toasted. They pretty much took bread and cheese threw them together and charged me money for it. Pretty sure my 3 year old daughter could do better. Sorry steak and shake. I’m done.

If I could give them zero stars I would. I will never eat here again. My child’s glass was so dirty and disgusting. I think they don’t even bother washing the glasses. When we complained the woman apologized for the dirty glass. Then asked me what she could do for me in a condescending voice. I said how about clean glass. I’m pretty sure she wasn’t even going to switch it out. The workers are so unprofessional. They are loud in the parking lot, service is very slow and the food is gross. Save your money!!!

Just left this establishment. My family was seated promptly but then left sitting for 15 minutes without a hello or drink order even. And the restaurant was largely empty with tables uncleared. In fact our only service after being seated was to have our ketchup bottle taken to be refilled and never returned.

Every table was dirty when we walked in and no one cleaning any of them. The menu station was disgusting! It took 5 minutes for someone to come over to us, We were about to walk out. Clean this place up guys!!!

Friday night after football is not a good time to be here. Take way too long when all we ordered was milkshakes! Then it was more like 2 tall glasses of milk (very little shake).
I would send it back but the servers don’t appear to be happy tonight.
My Carmel Apple Shake was missimg the carmel! Where they do that at? I was gonna give this place 2 stars but then that would be some credit, so 1 will do the trick.

This place is the worst steak and shake ever! Took like 20mins to be seated and then another 20 mins to take our order. The hilarious thing, there were at least 5 employees not giving a f*ck. They all stare at you with this stupid look like what are you doing here? HELLO! I want a freaking burger. Apparently there arent any pens at this place either because our waiter went looking for one for like 10mins.

Absolutely dreadful. I waited at the drive thru for a good 45 minutes total. I ordered a number one meal (a doublesteak burger and fries and a coke) and an extra side of onion rings. I paid $ 8.20. I wasn’t given the onion rings, and ripped off. now, besides the bad service and being ripped off, I decided to give Steak ‘n Shake one more chance. I ordered the same thing, and was ripped off again. Never coming back. and the food? less than tolerable. I found two hairs in my food, and immediately lost my appetite. thanks Steak ‘n Shake.

Not really a fan anymore. What happened to automatically giving drive-​thru customers napkins? Now I have to ask for them??? Poor customer service and the last Fresco Melt I had looked like it was made by a person with no hands.

Painful for the second time in a row. We went a few months ago and waited well over and hour to finally get food. Just to get someone to take an order took 20 min or so.
The whole place was a mess. Most customers were complaining about the service and a few of the waitresses were crying behind the counter, presumably due to the stress. I felt bad for them, because it was most likely poor kitchen staff that caused the problems.
So, before going to the movies this weekend we tried once again thinking the last visit was an anomaly. I was wrong. We waited 25 min to place a drink and milkshake order before ordering food. Well, the soda came eventually, but never to see the milkshakes. I told the waitress that we had to leave because it was taking too long… almost and hour at this point and we still did not place an order for food. The waitress responded «ok». She was not the least bit concerned that people were not being served.

I like the Steak N Shake menu, but experience has taught me that the dining experience is variable. The service can be very slow, as it is here. Food is OK, which is why you come anyway. Their basic burgers and shakes are great. Everything else is OK.

My friend and I walked in at 10pm… not many people were in the restaurant, however instead of someone welcoming us in and then sitting us, we waited and waited… Then finally after I’d say 6 – 7 mins and the servers were done talking to each other gossiping, one walked over and greeted us and sat us at a booth. Then we sat for almost 10 mins waiting and talking and then our server came over and said, would you like a drink and we ordered 1 coke and 1 coke zero. She repeated our drink orders and walked away.
She came back almost another 10 mins and asked us if we were ready to order our meals. My friend ordered a foot long with only ketchup and fries with a garden salad and Italian dressing. I ordered a chili 3 way (spaghetti with chili sauce) and seasoned Parmesan cheese and herb fries with a garden salad and french dressing. Once again she repeated the order and then was like «did you want fries with your order»? she looked at us as like I’m dumb can you help me?, left and we sat there talking.
We waited for 15 – 20 mins and not one thing was brought out. Our server was in the kitchen then walking around before returning to the serving station to grab our orders. We saw no salad but our meals already to go to our table. She came out to bring our order and my friend says wait a minute thought we were suppose to get our salads first. She responded oh i think i saw one, but reluctantly walked back and finally brought out our salad and switched our ordered salad. She asked would you like another coke to my friend and he replied not right now.
We ended up eating our entrees first before our salads. then we waited and waited for our server to come back but apparently she vanished off the face of steak and shake. she was serving another couple across the booth we were in and we over heard her apologizing to them for some reason.
She finally came back some time later and brought our bill and she asked would you like another drink and you had a coke right? We finished eating and paid our bill and the lady was politely nice.
If you want to eat at steak and shake go to the streetsboro steak and shake not here unless you want to starve or have your order messed up or wait till you are old, then come here.

This place is a disaster. I mean steak n shake is a chain. But this one is like the runt of the litter and its starved of its mothers milk. I have had more bad experiences at this location than good. They range from screwing up my main course to totally forgetting my salad. For both of these previous mistakes the answer was to put my name on a list to get a salad or main dish for free. But when i came in to claim my free meal I asked the server to ask the manager. She looked and came back and said the manager could not find me on the list but she was okay with giving me a free meal?
This visit I entered with a friend. We stood waiting to be seated while the servers were talking about some picture… There was two other tables in the restaurant… and about three servers.
our server came over and took our drink order.
came back… way. later… and took our food order.
my friend ordered chili and added a side of seasoned fries. Apparently, no one orders fries with chili as she repeated his fry order about 4 times and looked totally confused.
So then we sat… and sat… and sat… and sat. and sat… and sat… We were sitting by the service window so I could see the kitchen. It was not that they were busy… they were simply not working on our order. I see our main courses come up. Then one salad… Then she brought our main course? I could see that only one salad was ready. I am not an idiot.
I ask soo… what happened to our salads?
O right umm, I think maybe one is umm ready let me check…
And so she stands by the service window waiting for them to make the other salad with awful italian dressing.
So in essence we got our salads after our main courses.
Add to that the server apologized to the table behind us, and we get… a high school cafeteria folks.
Now the server was not nice until she saw that I tipped (After writing this I think I should not have). I honestly do not get how this location is in such bad shape. The streetsboro one is amazing. The manager and server remember me and I only go to that one like once every few months… whos hiring at the macedonia one? Are they just hiring young attractive girls? Are they screening at all? Are Brains simply optional?

Steak N Shake is just awesome. We don’t have one in Vermont. So this really was a great treat for us when we visit Ohio!
We came with milkshakes on our mind! And it was worth it. The staff here was very nice and sat us quickly. We came around 9pm or so and they still had a good crowd here. The tables and restaurant was very clean!
We got a butter finger milkshake to share. The reason for this? We just had dinner and we wanted something sweet and they are huge. Let me add this got the job done.
We ended up spending $ 6.38 + $ 2.00 tip. The staff still treated us great even though we did share! (Also note it was not filled up busy. Just about half full. We aren’t them rude people! :P)
All in all it was great. When we visit again we will be back! So if your in the mood for a great shake look no further. They will not disappoint.