Dr. Russell and his team are fantastic! They take most insurance and have state of the art facilities. Dr. Russell is personable but not pushy. He will explain the options and work with you and your budget to land the best options for you and your family. I have had several surgeries here and have never had an issue. All of his dental assistants are careful and professional. They are always on schedule and your appointment time is your appointment time. You won’t be sitting in the waiting room for long. If you are lookjng for a dentist in the Cleveland/Akron area, look not further.
L V.
Classificação do local: 1 Aurora, OH
10÷30÷13 update On 10⁄29 I still had not received the check I was told was mailed on the 23rd. Office told me they thought it had gone out but it had not. Dr. was out of office but they would ask upon his return to cut the check. I was also told they were relatively sure Dr. had received my email addressed to him. I said OK and left a message for the Dr. to please give me a call. On 10/30, the office called and said that although the Dr. wasn’t supposed to be in until Thursday(one person told me Thursday, another told me Friday), that he did come in today to do paperwork. He wrote the check for me it would be mailed today. I thanked her for the update. She also said that the Dr. received my message to call him; however, I was told«he didn’t feel like making any phone calls». I didn’t feel like being yelled at, called derogatory names, and treated so poorly by his office manager when trying to straighten out my insurance and my account. I thought it would mean something to him that his staff member displayed such horrible behavior and that he would want to address it right away. I also really thought he would take a few minutes to call me to personally and professionally discuss. This tells me my patronage means nothing. I would called my client immediately. But that’s just me. I don’t expect from others what I don’t expect from myself.
John M.
Classificação do local: 5 Macedonia, OH
I have had a lot of dentists in my life. I really like Dr Todd Russell and his staff. They are not only good at what they do, but make you feel important and comfortable. I recommend them to anyone looking for a dentist.
Diana M.
Classificação do local: 5 Jacksonville, FL
I had a terrible experience with a previous Dentist so I shopped around a bit before I picked a new one. I have been going to Dr. Russell for 8 or 9 years now and I love him and my Hygienist Liz. They are both so gentle and they really care about their patients. I had another Hygienist when I first went and she was wayyyyy to rough for me. The receptionist made a note on my file and I now only see Liz. It’s great how accommodating they are and that the office is advanced enough to track that and do a lot of appointment tracking via email. It also doesn’t hurt that every time I go Liz always compliments my outfits! The whole office is full of great people who make you feel like you are the only patient!