AutoZone

My socket to a head lamp broke apart. I thought it was some strange Volvo socket. Everything on that car is Swedish and expensive. Stopped by to see if I could find a temporary fix. Joseph took a look and found parts in stock that were exact replacements. He then helped me splice it together and got my headlight in place. He explained the part is universal. Showed me how to replace it in the future while he repaired it for me. Fantastic experience. Saved me time, money and gave me some useful instruction for the future.

PLEASE READ!!! BUSINESS OWNERS PLEASE READ!!! BEWARE AND STAY AWAY!!! If I could give this place negative stars, I would. I completely agree with a previous review regarding Napa and other local auto parts stores. I switched over to Napa, due to how unprofessional and dishonest the employees of this store are. We had a business account with this store, and they allowed a stranger off of the street to walk off with over $ 500 worth of merchandise. Nikki, the manager, mentioned that we typically get an oil filter or something else along those lines when we place an order. It is never hundreds of dollars worth of stuff at once. So then why was this person allowed to order over $ 500 worth of stuff on our account???
When I received my bill, I immediately contacted the store and spoke with Nikki. It started off with Nikki being completely honest and telling me that she thought it was «fishy» and a «red flag» popped into her head when a man walked into the store yelling and being demanding. Victor the other «manager» walked into her office to tell her about all the stuff that was just purchased, by this hostile customer. Great, so this person got away with all of this stuff with not just one but TWO managers on duty. Not once were we contacted before this person walked off with everything. Not once!!!
We had a territory manager named Adam Dorsey walk into my place of business a few weeks after I made my complaint. First he asked how Auto Zone can keep our business. After that, each time that he came in he had a different story for me. Needless to say, that was all it took for me to completely close my account at Auto Zone. They are all a bunch of liars. Adam Dorsey was also supposed to bring a video of the day in question, to see if I recognized whoever walked into the store that day. Never happened. He mentions the camera months after the incident happened. I asked why wasn’t that done when I called back in December? No response.
Let me tell you that we have been doing business with this particular Auto Zone for over a year, and they know exactly who works here. We only have one person here who does all of our ordering, and that is my nephew.
After I ended up getting their corporate office involved their story has changed once again!!! First they tried to claim that my nephew called everything in, before this stranger (s) picked up the parts/​supplies. Then they claimed that it was our mechanic, not my nephew. Now the MANAGERS are claiming that my 19 year old nephew picked everything up and signed for it. How disgusting! Perhaps they do not know that this is a family business.
This all happened in December of last year, and we are still receiving invoices for the stolen merchandise.
PLEASE avoid this Auto Zone at all costs! Go to Napa! George is awesome, and you will NEVER have a problem like this. The employees at Napa have a brain!!!

Seeing how low their reviews are doesn’t surprise me one bit. I called tonight at 8:15 because my car died and I desperately needed a battery. I asked the guy on the phone if they had the one I needed in stock and, if so, could somebody change it. He checked and said yes. I was able to get down there 20 min later and some rude girl said nobody could change it because they wouldn’t be able to finish it before 9. They still had about 20 – 25 min. I’m sorry, but we’re talking about a battery here and why wouldn’t the person that I spoke with mention that? I’m sorry that you might get out 5 min later then what you are supposed to but last time I checked you are a business that offers a service. Right? What is your companies Mission Statement? I will never support this place again and make sure to spread the word about their unprofessional business ethics. There are other similar businesses walking distance from this store that I encourage you to support.

BUYER BEWARE! I purchased a battery in January 2014. My car is sitting in the shop now as I write this due to the battery corrosion. I need a new battery already, please don’t go here, it has been a huge headache!!!

It’s an AutoZone. Mediocre service, wide selection of parts, decent prices.
i remember the day when you went into a parts store and the employees actually knew what auto parts were. They could actually answer questions about cars. Ah, the good old days.
Cheers!

Terrible customer service.
Also dishonest. They did not give my mom the $ 20 off they were supposed to and tried to lie about it when we went back to correct it. I have been many times, with mediocre service but kept going. Not anymore.
They really just do not care.
Go to Napa Autoparts or Carquest on Ogden Avenue instead.

As fair as can be .only because they usually have what I need. I once dealt with an older man whobwas veey helpful and even assisted me on my vehicle but I havent seen him since.
They are Never excited to see customers, but I just come in to get what I need and leave.

I totally agree with Patrick! These guys are CLOWNS. I got the right part for my car, but ONLY because I knew exactly what I needed before I walked in there. If you’re looking for experienced car guys, the dudes that work here are not that at all. The store is pretty well stocked, so I’ll give two stars instead of one.