Roto-Rooter Plumbing & Drain Services

They are way too expensive. I was quoted 650. When I complained, he said I’ll take 100 off. Before I knew it there kept being add ons after toilet was already removed. The job was done but they have some type of system where they add fees on as their doing the work. I don’t trust their way of charging. I’ll never use again. I’m on a fixed income and it will take forever to pay this repair off.

Not worth it. Quote of 400 $ to fix a clog in unacceptable

I contacted Roto Rooter for a clogged sewer main line. They were prompt in their scheduling and had someone out the next day. The technician was professional and polite. The service was good. The price was a little high. I spoke with the company about it and they worked with me to make it more equitable. I was pleased with their response to my issue.

Disclaimer: Call only in a water emergency with extra cash to flush!
If you have an emergency situation with a water-​spewing water heater, they will respond sometime soon after a call/​online form in person, 24-​hours a day. Though notice of pending arrival would have been nice; the guy showed up completely unannounced. Cool? Yes and no. There was no email confirmation or phone call/​text. We didn’t know if anyone even saw/​heard our request so we were calling other companies for information and quotes.
He walked through the lake in our den to the water heater, took a panel off, looked inside for a minute, and proclaimed the water heater needs to be replaced. The quoted price was crazy high — double any other competitor, and no explanation outside of pointing at numbers on a generic printout. The guy was nice, but had zero information. From my understanding, they have only one base model tank. This can be a 5 – 12 year commitment, I want choices.
I thanked him for coming out, asked for his card, and said we’d call in the morning if we needed him. We cleaned up the den-​lake with minimal damages, set a couple of fans, and called someone else.
If you have the extra dough, and need it fixed «right now!,» these might be your guys. If you can survive a day or two without hot water during fully-​booked times (otherwise same day install if you call before noon!), Home Depot is a good choice. Not only half the total price, but offered us a discount due to the unusual delay.
Pro-​tip: don’t call a Home Depot store location, call the specialist line directly (on website). Mark was an awesome help.
I’m not a plumber. It looks and sounds like a tough job. I appreciate that someone else has the skills and talent for this that I can call upon when I have a need. However, Roto-​Rooter, this does not mean that I will not seek out a basic understanding of the solutions to my situation. Oh, and Pat Swanson, you should update your canned response more often; makes it more believable.

Scheduled an appointment for a cloged shower drain. First of all they WOULD not provide an estimate over the phone. Had they told they rates I WOULD not have followed through with the appointment! My scheduled time was noon to two so I had to stay home and put off anything until after that. When the technician arrived he was a nice enough dude. I told him the problem, slow draining shower. He proceeded to quote me $ 414.00 to unplug the drain. I’m no expert but this is maybe a ½ to 45 min job! Now if it were an extensive job and it took several hours that only a skilled plumber could do, fine 400 bucks is understandable.
Suggestions to Roter Rooter.
1. When your scheduling employee tells a customer, «Yeah 95% of the customers she talks to asks the same thing about an hourly rate». Maybe this is something you SHOULD consider! You wasted three hours of my day having to sit around and wait! Had you told me 400 + bucks when I scheduled the appointment, I would have never scheduled the job. My thought is, you don’t pre-​quote knowing if you did a large percent of people would not have you come out. In fact I have heard several people say, «will they were here and I had no other choice».
Signed
Clogged Drain!

Unfortunately, we needed a plumber over holiday break and found it difficult to hire one. We were grateful to see Roto-​Rooter did not charge for weekend/​OT and that were prepared to give us a free estimate. Although we were not able to coordinate an estimate (we went with another company who was able to come out sooner), I am giving them 3 FREE stars for top notch customer service. Wayne and Paul @ Roto Rooter were genuinely concerned about my situation and eager to help.

We called to have the toilet fixed due to having to hold the handle down for 3 seconds for it to flush. The first guy that came out said he replaced all the parts with new parts. It fixed the initial problem then started to run. The 2^nd guy wanted me to sign the paper saying I approved the work before he even did it then said the parts weren’t all replaced — WHAT? He replaced the last «old» part and it starting running more. They came out again and in 3 seconds said they can’t find a leak so it’s not their problem and he was very argumentative.

I just got charged $ 349.00 for clogged shower drain that took the plumber 10 minutes to suck out. Definitely over charged! They took advantage of me, probably because I am woman! Call around, do not use them!

I used Roto-​Rooter to have them clear a storm drain. I got charge $ 450 for just 20 minutes of work and that was with a discount! The tech that came out was kind and very knowledgeable. I am giving them one star due to the fact they charge so much for just 20 min worth of work. I was told the machine runs $ 525 an hour and figured I would have gotten a better price since it was a quick job. I will not be recommending Roto-​Rooter to my friends due to the high cost and the unwillingness to be understanding about charging so much for a short job.

I was originally down on Roto Rooter due to a couple of missed appointments, although after talking with their Dispatch Manager Jim, I now have a better appreciation for all that has to go right to get a plumber out in the middle of the day! While homeowners with morning appointments are hopeful of quick calls, they can often turn into much larger jobs due to the actual condition of existing plumbing which impacts later appointments. Thus, if you positively need a time commitment, I recommend asking for a first thing morning appointment and if you have a more flexible plumbing need and schedule, then one later in the day should be good. Give Roto Rooter an opportunity to earn your business.
ps: this is my review, as I don’t have any vested interest in the company.

HORRIBLE, HORRIBLE!!! Do not use ever!!! This company came out to our home and not only didn’t fix the problem, made everything worse. They blew out our pipes underneath the house and wouldn’t accept any responsibility for fixing it. The only thing that was NOT working was a common drain for our showers in our 2 bathrooms. They came out twice. The first call guy brought out his «power» snake and put that through both drains and that seemed to fix it. Next morning we take our showers and BAM the shower is pooling water again. Then the toilets quit working. All the drains are backed up. We call back because they have a 6 month warranty. Another guy comes out and proceeds to blow pressurized water through both drains. Does nothing. SORRY can’t fix it. My husbands decides to check under our house and lo & behold now our pipes are leaking. This is exactly what happened next: Call back very upset about damage under our house. We take no responsibility for blown pipes. ARE YOU KIDDING! Husband argues. Hangs up he’s so mad. THEY call back. Arguing some more. Can they come out and give estimate to fix the blown pipes. AGAIN, ARE YOU KIDDING! Hang up. THEY call back again trying to brow beat husband for estimate to fix blown pipes. Hang up again, he’s so mad! THEY call back third time. They can provide an estimate over phone of $ 20,000 to come and dig up our line under house. We just broke out laughing and told him he was nuts! HANG UP! What we did was pay ROTO-​ROOTER $ 300 + tax to completely block our drains and blow out our pipes. Such a deal! Why can’t you have negative stars?
As a side note: Day & Nite plumbing came out same afternoon. Spent ½ hour trying to figure out what in heck Roto-​Rooter was doing. Spent another ½ hour snaking up pipe from outside and BAM (haha) pulled out baby wipes. Every toilet, drain works. Now we just have to clean up underneath house (dry out) and replace shower drain. Thanks Roto-​Rooter for robbing us of our money and making a mess of our crawl space!
Company gave full refund.

This company must be out of their mind. I called Saturday morning to get somebody out to fix my leaking kitchen sink drain. The receptionist I spoke to booked an appointment for the next day somewhere from 12:00 — 3:00. 3:00pm rolls around and I call back to see where the guy is and they said he is about an hour out and they would give me a call when he is on the way. 1-​hour later… still no plumber. Call back, now he is 3 hours away but will be here before 7pm. Guess who doesn’t come before 7? Call back AGAIN… they tell me that they overbooked and nobody will be coming to my house. NOT ONCE did they call me to let me know that they would be late/​not coming. Do not use this company.

I am a research fanatic when it comes to any kind of work that has to be done to my house. I am amazed how prices vary among plumbers. Thankfully, I had the city come out to look in my drain to determine what kind of stoppage problem I was having. I contacted Roto Rooter because they specialize in drain cleaning and unclogging drains. My tub and two toilets were backing up. The repair person showed up and quoted me $ 325 to snake my drain out. My mouth dropped because I thought the work would not take more than a half hour to perform. I told him that I contacted a plumber that charges $ 170 an hour. He agreed to do it for $ 170. I was pleased with the work and the tech gave me some free advice about my second toilet leaking. I just wish the pricing was more transparent. The company advertises free estimates, but the actual job costs seem higher than what other plumbers charge. The work also comes with a 6 month guarantee which provides some piece of mind.

Don’t do it. Their general fee is $ 212 plus parts for something that takes five minutes? Pssshhhhh