Public Storage

I had worst customer service ever today with old woman. She is mean and rude when she talks to customers. Never going back there again.

Had trouble with my storage unit recently, decided to go up to the front desk to see if I could resolve the problem. Had a chance to meet Iris, Heather and Grace, who were able to help me out with all of my issues and they did a great job with clearing up any confusion that I had.
All in all I had a great experience here and would recommend this Public Storage to anybody I know who is looking for a great storage facility!

Easy to get to while sorting stuff out. Reasonable price and practically in my backyard. Going back and forth while getting ready to move rather than all in one exhausting load.

I needed a 10×20 unit to store my vehicle while out of town for a bit. The staff were all very courteous and professional. They walked me through all of the ins and outs and Trent was very honest and upfront. He took me to the unit to see if it was to my liking, which it was, he had me lock the unit just to ensure I knew how to do it. (Apparently the locks for the units can be a bit tricky), we went back to office to finalize everything, all in all I was in and out in about 20 mins. Really awesome facility and very outstanding customer service. Highly recommended!!!

Staff is easy to work with, friendly, and professional. They helped me find the perfect unit to store my motorcycles while I am in the process of moving. Facility is clean. A little difficult to navigate, but they will help you to your unit before sending you off on your own. The $ 1 rent is only available on certain units, but I still got a killer deal. Will definitely come back for future storage needs.

I had been storing my stuff at this facility over a year. The place is always secured, clean and I feel safe even at night.
Yesterday I moved out, Heather and Mary made my exit smoothly and pleasant.
Thanks!

Awesome service! Heather is great! Very friendly, she let me borrow her fork to eat lunch while we were cleaning out boxes.

it’s amazing service when I first time come here, and the staff’s smile is also amazing.

They were very friendly and helpful. As soon as I was done reserving a spot on the phone with a Sales Agent Heather called me within minutes to let me know she would be happy to help me and she’ll be here to assist when I came by. Her and the other associate were very thorough and I am happy we chose this Public Storage location.

The folks running this PS location are nice people and helpful. Besides that though, Public Storage is deceiving and scammers. I moved into a unit 6 months ago and without notice received a 14% increase in my monthly rent. When I emailed customer service they responded saying operational costs caused the increase and said they’d mail me a notice letting me know now, which is 2 months after the increase is implemented. Not sure how $ 21 increase is in line with «operational costs» but that’s code for, since you moved in we doubt you’ll move out based on this screw job. I’m currently looking into other options and refuse to accept this based on the nonsense reason provided. At least give the customers a chance to move prior to rent increases rather than offering to mail them a letter 2 months after an increase and only when the customer brings it to your attention! Very let down but the whole situation and can’t believe 6 months into renting that a mandatory 14% increase is warranted. Hope I’m not the only one who’s upset about this or that will allow PS (or POS) to continue with their shady business practices. I wouldn’t recommend anyone rent any units from these dirt balls, you’ll end up disappointed and taken advantage of.

Amazing Service
I did my reservation online and researched ahead of time. I was 30 mins early for my appointment to view my space and Justin was ready to see me as soon as I walked in. He had all my paperwork ready was super friendly. He set me up on auto pay so it is taken care of every month. He ensured my access code works and made me feel very comfortable to ask any questions.

This place was straight forward and overall great! I got what I needed even though I came in right before the office closed!

Great customer service! Heather greeted me and was ready to help me right away. She thought of everything I may need for what I had for a safe and seamless move. The team including Heather, Jodi and Dora worked well together. It was a nice and easy experience.

This public storage is the best! I have rented here 4 times, 2 times when I lived 20 minutes away, but it’s worth the drive! They have always been super helpful and capable. The facility is always clean and feels safe. The last couple times I have been in Heather has helped me and she is great! Such a delight!

This is one of the best locations I have been to, to look at storage lockers. I love the location easy and convenient! The staff is always very pleasant when I come in the office. The facility is kept clean and tidy. Keep up the good work Heather!

Excellent customer service here! I had Heather helping me. She was very nice, very personable, friendly and had fantastic customer service skills. :)

I’ve had my storage unit here for 2 years and never had a problem. I moved to Alaska and needed to pretty much put my entire apartment into storage. Rates are reasonable, the facility is super clean (tiniest amount of dust after two years is pretty amazing), and very friendly, accommodating staff… Heather and Sheila are awesome! Thank you!

Great people to deal with very helpful can’t ask for a better place to store my stuff thanks heather

I have been with the facility for more than three years and I found the staff here to be professional and patient.
I made multiple calls to the facility to try to resolve some issues and Sheila always maintained a high level of professionalism and patience. The district manager Barrett is also very helpful and courteous — he was able to offer me a good solution to my request that no one else can and as a result saved me a lot of hassles. It’s service like this that motivates me to take the time out to review.
The only complaint I have is the sharp increase in rent (close to 33% since I started) but this is beyond the control of the staff.

Yes, the public storage $ 1 for the first month can be misleading, but armed with information such as Dianne C.‘s, it’s a good deal. (Thanks, Dianne!)
I really like the manager here, and the facility is well laid out and clean every time I go there. Carts are always available, the gate entry pads (for typing in your access code) can actually be reached without getting out of my car! Not true in some places, and that can get annoying when the weather is crappy or you’re in a hurry!