Pandora

Thanks god they seem to be finally closed

I guess I was a lucky one; never even got an appointment because they don’t pick up their phone. Tried their 4 257 412 222, and their 877#. Their VM box has always been full. Super shady business. Already got a refund from a super polite and apologetic gentleman from Amazon Local deals. Stay away from this place.

Well I think I got off lucky! Went by today to use my Groupon before it expires in three days.
I called several times over the last few weeks to see if I needed to make a reservation. No one answered and the VM was full. Well now I know why! CLOSED. As in packed up, cleared out and gone, with a sign up saying the space was open for rent.
Insane! So now I am working with Groupon on the refund process. Thank God me and my car got out of this situation unscathed. She’s dirty, yes. But NOT mutilated.
BTW, I love the «planted» good reviews the most. Try giving them four stars and find something small to not seem 100% fake. Geez. I should have taken a picture of the empty space for good measure.

Nobody home.
Finally got an appt. to use my Groupon and went there and nobody showed up. The business was closed, many other people came by with appts for Groupons and they to were disappointed. I don’t know how you can run a business like this.

Bought an Amazon Local for detailing March 14. Have continuously called & left messages to get appt. Left emails. They do not return my calls. They do not return emails. They have my money & are doing no work for the money they received from Amazon Local. You have to make an appt to use coupon; they don’t answer phone & messages fill up by 8 a.m. After 2 months of trying to reach them I am going to try to get my money back. Biggest aggravation: they are running the special AGAIN to take a new batch of customer’s money.
I would NEVER use such an unethical company. I hope Amazon Local will stop accepting them for their coupons.

Well… After several weeks trying to get a hold of them, someone finally picked up the phone… And boy am I sorry! Took my car in for a minor detail. Guy at the front desk upsold me on a buff and shine for scratches. What I basically got was the most expensive bad carwash I’ve ever had. But hey, the bright side is I got a lesson on wax removal! They left quite a bit on the car. I also brushed up on my window cleaning skills since they were all streaky, worse than when I brought it in. I also had plenty of time to think while I was sitting in their lobby! Was told the car would be done at 2:15, and I didn’t get to leave with my car until 3:45, after missing a work appointment. And if that’s not enough benefits for the day, I even got to wipe down my own dash and console! They forgot. AND, I don’t even have to be sad about missing the few scratches on my car… The $ 90 buff/​shine did nothing except add a nice pattern to my clear coat. (other than the previously mentioned leave behind of residue.) I had to re-​buff and wax to get the circles out of the finish that they left behind, I’m just glad they came out because I was worried they’d ruined my paint job using a buffer with whatever grit they call wax. Literally the only thing I didn’t have to re-​do myself was the vacuuming. So I effectively paid about $ 130 for vacuum and tire shine. AWESOME! Thanks Pandora!

I wish I had seen these reviews before buying the Groupon for a full detail. It is so hard to reach them by phone. Most of the time it goes to voicemail… and the mailbox is always full. After finally reaching them I showed up for my appointment and couldn’t find anyone. I wandered into the back (employees only) and found a guy that barely spoke English. I showed him my groupon, he nodded, took my keys, told me 3 hours. Luckily while I was waiting for my ride another guy came in, checked my appt. and told me 6 hrs.
6 hrs later, I called and called wondering if my car was ready for pickup, no answer, showed up, car not ready for at least 2 more hrs.
When I finally got my car, ya, it was clean, but it is no different than running it thru the Costco carwash for $ 9. There was still dust on my dashboard. I could see where they had wiped, they left messy marks. My car was not dirty dirty to begin with because I’m the only one that uses it (no passengers). If this is what a «detail» is then I will never detail my cars again. It is not worth the money. I don“t see how they could spend 8 hrs cleaning it.

Groupon certificate holders, get your money back from Groupon! These folks can’t stay in business for long. My car was returned not only with a huge dent in the back passenger door, but also filthy. I’ve posted pictures so you can see the state my car was returned in.
I paid $ 129 to Groupon for a Pandora «Interior and exterior zone detail». The cost to repair the dented door is $ 500. So I came up the loser on this so-​called deal.
I took my car in on 4÷10÷2013. After 7 hours, the car was returned with a huge dent on the passenger door. Sure the car was shiny, but it was still dirty in various and obvious places. I probably could have achieved the same level of exterior cleaning if I’d done a Brown Bear car wash for $ 15.
When I pointed out the dent to the guy who handed me the car keys, he shrugged «I don’t know» and said to talk to Jose at the front desk. Don’t be fooled, Jose is only a receptionist. When I asked for the manager, he said none is on site as «the detailers manage themselves’. I showed him the dent and the awful job they’d done. He said he’d tell his boss and that he’d call me the next day. As of today, (⁴⁄₁₈), and after 4 calls to Jose, and one email to this boss named «Serge» with no last name — Jose said he didn’t know. Are you laughing now? And the email was sent to a hotmail address, that per Jose «Only Serge reads and is the only who responds to it.» Nothing. Not one response or initiative on their side to talk to me about the dirty state the car was returned, nor the big dent they made.
This is by far the worst business I’ve dealt with in a very long time. Not only do they not reply to your emails that you post on their website or send to their hotmail account, forget about leaving a voicemail. Their mailbox system is ALWAYS full. In retrospect, that should have been my first clue.
FYI: I made several attempts to reschedule my original appointment of ⁴⁄₂. Because I could not leave a message on their VM (it was full), nor had I heard back from my email that was sent to their site, I called them on ⁴⁄₂. Jose picked up the phone. He told me «Just so you know, we have a 36 hour cancellation policy». Are you serious? I told him «Just so you know, you would have known of my cancellation had your voicemail been available or if you’d cared to read your emails». I should have known.

This company does not stand by their advertisements!!!
I bought a Groupon and tried several times to book my appointment as noted on the Groupon receipt, however, every time I tried to call, the voice mail box was full of messages and I could not leave a message. I tried all the phone numbers listed for this company and each number reverted me to the full mail box number.
I then, contacted Groupon who stated they had been in touch with the merchant and that I should expect a call from the merchant within 3 days. 1 week later, still no call. So I returned to Groupon and asked for a refund. They were prompt in refunding my purchased amount.

I was skeptical after viewing so many negative reviews, but I decided to try them out anyway because my car really needed a good cleaning. Years of transporting children and my pet dogs have taken their toll on my car seats and on my carpets. I couldn’t get ahold of them via phone, so I showed up a week ago in person to make my appointment for today. I was the first scheduled customer at 9 am and they were prompt in getting me checked in. I waited for 2 hours at the next door Starbucks. When I came back, everything LOOKED and SMELLED GREAT!!! My 1999 Toyota Rav4 is finally recognizable as a WHITE vehicle, not gray. The interior was completely dry and looked and smelled like a brand new car from a dealership. I would have given 5 stars except for the fact that the cleaning somehow made the clock malfunction. But is minor and sounds like a quick fix at the mechanic. I would use them again as their prices are more reasonable than other auto detail places and they are 5 minutes from my house.

Stay away from this place. I took my car in for detail because my daughter had made some big spills on her new car. I asked the employee if they could just do the seat stain removal and basic wash and vacuum (my main concern was the spills on the seat) the employee named Jose told me that it was not part of the package but that he would do it for $ 80 dollars cash and told me to come in at 11 am on the 26^th of Dec., and told me it would take couple of hours. I took the car in at 11 am sharp and he told me that they were busy and told me that he will try to fit me in as soon as there was an opening. I called them back at 3 pm to see if it was ready and he told me that it will be ready in 45 min, so I went there at 4 pm, when I got there they told me it was almost finished, however, we had to wait another hour before the car was finally ready. I could not see the job they did because it was dark but I trusted them and paid them the $ 80 plus another 10 dollar tip in cash. Next day when I looked the car they did not dust or wipe down the interior and the vacuum job was poor they did get most of the stain out but not all the way — but I didn’t mind because not all stains can be removed completely (I am a reasonable person), when I look at the exterior of the car it was clear that they just wiped the car down with a towel — they did not wash the car as they promised and the dirt mark was all over the car and one could clearly see that they just wiped the car with a towel, and it was a bad job at that… It was so bad that i had to take it in for another car wash (customer should not have to wash the car the night after he gets the car back from a detail shop). In hindsight it was clear that they did not even start on the car until we got there and they just rushed and did a half a$$ job. It was a complete waste of money and they probably scratched up the paint on the brand new car just wiping the dirt off with a towel. I took a picture of the exterior and I wish I could post a picture of the exterior so that everyone can see what horrible job they did.

The guy who helped me was really unprofessional and complained to me about his life the entire time. When I got my car back they parked it crooked in the spot it was in and also the radio was blaring. Car looks great.

After an initial pleasant experience, I am now trying to get a second appointment for a second wash. I can’t even leave a voicemail to set up an appointment because their voicemail box is full. Are you kidding me?

One of the worst auto detailing place around. I went there to have my car detail I was told it will take about 1 hour so I waited in starbucks next door and came back after 1 hour and my car was still there after that the owner said it may take 2 – 3 hours more then I said I cant wait that long I got to go but owner got upset even used some bad words were exchanged which I can’t put here. Very pathetic and unprofessional place. I had to cancel my groupon because of this rude behavior.

Used a groupon to have the car fully detailed inside and out. With the negative reviews below, I was pretty nervous, but it sounds like they switched out the management and lucky me! Everything turned out perfectly, and actually better than I imagined!
Our car is 6 years old and has never been professionally detailed. We have two kids who make messes in the back seat and track in mud from their sports activities. When I showed up for the appointment, the guy at the desk was really nice and had good customer service. I showed them some deep scratches that we were considering taking in for body work and asked if there was anything they could do for them. Pandora’s was confident they could get it out with an additional buff and polish package for $ 89. It sounded too good to be true, but I got such a good deal with the groupon, I decided to go for it.
My car was ready in three hours. I wasn’t sure what I would see when I picked it up, given the bad reviews, but I was shocked and excited! The deep scratches were completely gone, the paint looked brand new, the interior was flawless! No more crumbs, mud, dirt in the cracks and between the seats. It was spotless. The leather seats were shiny and clean, and they shampooed the carpets, mats and trunk. It was still wet, but we just kept the windows cracked in the garage that night and it dried nicely overnight. Smells so nice and new too! I still can’t believe those deep scratches are gone (one looked like a key mark on the driver’s door, from our son scratching it with his bike and it’s now gone after two years of me looking at it and being irritated with our son). Body work on those scratches would have cost us hundreds!
I will definitely recommend Pandora to others and will be back in the future! Thanks for a great experience!

Simply, not professional (answering machine full, not answering or returning calls or emails) and inconsistent services and charges (polish, pet hair, tax) depending on who checks you in.

Customer service was excellent and my car is 100% clean. The outside is cleaned and dried/​buffed so there is a nice shine. They added Rain-​X for free.
The interior hasn’t been this clean since I bought the car. They cleaned every surface on the dash and doors, thoroughly vacuumed, shampoo carpets, and cleaned all windows and mirrors. My wife was really happy with the cleanliness and smell of the car when I picked her up that evening and now she wants me to take the car in the get detailed every month :-/​
I’d recommend setting an appointment in advance or have a friend drop you off in a second car; wait time is 90+ minutes hence one star off.

I took my car for full Detail, including hand-​waxing and interior shampo. They finish in two
hour time the Wax and shampo was very bad. They left wax residue on the car.
I told them to redo the wax They refused I had to call them and refuse to pick up car
until the wax was completed they finally did do it. They told me I had to pay tax in cash (no problem) they didn’t ring us up.

Bought 2 AmazonLocal coupons for the full detail inside and out. One for each of my cars.
The first car: They tried to convince me that I needed the polish. I declined and told them to do their best with the wax package I had already purchased. I got the car back. The floors were extremely wet. I think they need a new shampooer that extracts the water from the carpet more efficiently! They must have the K-​Mart shampoo machine! It took me three days to get rid of the moisture and the mildew smell that the excess moisture precipitated.
Also: They seemed to have run low on the Armor All when wiping down the dash, but there was plenty of it to leave a big puddle in my cup-​holder!
Also: They only cleaned the outside of the windshield and didn’t bother with the inside!
So, Since I had the other coupon, I brought the other car in the next week. They noticed I had pet hair on the seats. They informed me that the vacuum and shampoo included in my package (retail $ 260, $ 130 on AmazonLocal) wouldn’t remove hair and that I would need to purchase an additional service to get the hair off the interior. I told them they needed to go to Sears and get a Craftsman shop vac so that they would have a more effective vacuum! This was a blatant bait and switch tactic. But wait, it gets even better.
After declining the special hair removal service, they told me I would have to pay the sales tax on top of the coupon I had purchased. I have purchased many Groupon and AmazonLocal coupons, and I know this is a scam because none of the other dozen or so businesses I’ve patronized with this style of coupon have demanded sales tax in addition to the price already paid.
At this point, I called Amazon and they refunded the price of the coupon. If you have purchased one of these coupons and haven’t used it yet, I suggest you do the same immediately!