Nickel Creek

PARKING IS A NIGHTMARE. You will literally never be able to find a visitor spot and they won’t tell you which numbered spots are not taken so that you can use those. Then they tow you when you park anywhere else. The staff is fine but the pinnacle rules that are in place are bull. I’ve lived here for nine months and I will be out the absolute second our lease is up. The garbage is always over flowing. The maintenance staff only has one person that has a clue what they are doing. I know that our front closet is filled with mold I just wonder how much of the rest of the apartment is. I can’t wait to get out of here.

Moved in here approx. April 15′ cute apartments, crappy patios. Rude office. Everything falls apart. Don’t move here. Once our lease is up we will be packed up and moved out before the sun comes up. And mind you we are 20 & 21 so our expectations aren’t high and we can’t wait to get out!

Stay away! Staff are terrible, parking is nonexistent, residents aren’t treated well, the low rent is NOT worth the awful feeling of hating where you live.

Please please spare yourself both headache, health and money buy not moving here. These apartments, in addition to the management company are monstrous. I originally moved here in 2011 when it was owned by Holland Residential, Greystar took over around ²⁰¹²⁄₁₃ and it’s been the worst experience.
Mold, mold, mold!!! On the walls, in the bathroom, kitchen, window seals, laundry closet. I mean everywhere who wants to live like that for almost $ 1200 of rent!!! I could literally not take one item from this place due to the amount of mold! Even your clothes smell like an old mildew basement. Trash is always overflowing, office staff give different answers for everything.
If you don’t not take heed to this warning please please please inspect every area of the home they will charge you a astronomical amount of money, but make they did you a favor. They charge $ 300 for carpet, 3 years of living that’s normal wear and tear in addition to me periodically cleaning the carpets. Apparently, there was a «ding» or burn on my countertop from the previous occupant but it was not on my move in sheet so the charges me $ 260. In all honesty they charged me to remodel their apartment. I have been a renter for 9 years NEVER have I been charged!!! All in all my damages exceeded $ 1000, but per the manager I should be grateful because they were going to charge more. At this point I’m so over this place they can keep every damn penny!
I am imploring those considering this place to reconsider, I moved into a brand new apartment community for the same price!

I moved in April 2014. I had read the negative reviews and had trepidation even looking but the location was perfect. I’m glad I did. The staff is fabulous — friendly, helpful and professional. The grounds are meticulously maintained. The apartment I have is very nice and the price is good. This place is perfect for me.

So after a year, they finally fixed the trash compactor, oh it’s broken again…
The pool is open for the season today, you’d think they’d clean the pool area first, dirty tables and a fuzzy, leafy pool.

So not only did they charge me $ 600 for carpet that I had cleaned myself and noted the previously existed stains (on the very old carpet that was not new when I moved in we lived there several years) they charged us for lightbulbs (illegal) and there was NO WALKTHROUGH SHEET. Turns out that’s their scam. My friends who moved out and my cousin who moved out all shortly the same time after us also had mysteriously missing Walkthrough paperwork. I guess that’s they what they do. Lose your paperwork and then say it’s your problem because you accepted the unit in and it’s condition by signing your lease and there is no Walkthrough in your file to back up the pre existing damage. So they take everyone’s deposit and bill you. Because they can, oh and your copy isn’t their copy so you could’ve forged it. Doesn’t count.

Run away from here and anywhere else with the Greystar name on it. Mold, rats, hornets in the archway and chimney… broken feet from ice in the winter. Needless to mention the garbage situation.
Aside from maintenance and Shawna (whine have been helpful), the management has been useless, and the 2 other ladies in the office have been rude and condescending to my wife for issues WE BROUGHT TO THEM AS WE SHOULD… such as mold issues due to poor unit design, the 2^nd key to the mailbox we never received, smoke issues with the oven due to a malfunctioning thermostat, and then they give threats of excess cost for issues that either dont exist or we are taking care of out of pocket on our own because management has exhibited so much rudeness, lack of care, and incompetence. I cannot wait to move out of here… a studio in the slums of Casino road in Rverett has better service, at least they answer their phones.
Dont even get me started on parking… especially if you work late. The only good stuff is a handful of poor tenants who deserve better, and the very few on staff who are kind and helpful (and actually do some work). Stay away from Nickel Creek… and with the rent hikes and possible need for legal action at move out due to breaking renter laws as ive heard before… you’d save more by moving anywhere else… a cardboard box in Chinatown is better I regret ever moving into this dump. If anything… they owe us a damage deposit in exchange for our sanity.

(See photos of garbage) For the past month, this is what our garbage situation has been. There are over 190 units (not sure the exact number) that each pay $ 20 for garbage service. That is roughly $ 3,800 a month in garbage fees they are receiving. Yet, everyday this is what I look at. There are flies and stray garbage all around. It’s repulsive, unsanitary and completely unacceptable! Not to mention that the people who live near the garbage can barely get in and out of their stalls.
I’ve read many of the reviews and I haven’t had any complaints about noise. It seems like everyone around me are nice families. Also, anytime I’ve put in a service request the maintenance guys have fixed it within 24 hours. They always seem very friendly and professional. I do agree that the office staff is lackluster in their customer services skills. None of them are able to multitask or help more than one person at a time (often resident’s just needs to drop something off or fill out a maintenance slip) and the manager sits in her office and won’t come out when there is a line of people waiting.
I’ve looked past that, because overall I’ve had a pleasant experience here. However, this garbage situation is just sick! I’m going to contact the health department because I can’t imagine this is even legal. I surely hope they remedy this ASAP! I assume it’s a corporate issue and not the actual staff here, but whoever is in charge needs to handle this NOW!