Mizuha Byron S MSD

I have been a patient of Dr. Mizuha for thirty years plus. I TRUST Dr. Mizuha and am so grateful for his extraordinary care over all these years. He has a quiet, sincere and calm demeanor which makes me feel safe in his hands. Dr. Mizuha has a wonderful staff and it is always a pleasure going into the office. I HIGHLY recommend Dr. Mizuha!

While I can’t speak to Dr. Mizuha himself and have heard nothing but good things about his practice, his choice in receptionists is subpar at best… this morning was one of the worst customer service experiences I have had to date.
Let me preface by saying that I know being late is my own fault, I’m not blaming anyone for that. This morning was my first time visiting Dr. Mizuha’s office and as always, I relied on GPS navigation to get me there… well, it steered me wrong (there’s another 40^th Ave W. in north Lynnwood, near Everett — it took me clear out there before giving me the «rerouting» screen of death”). My appointment was at 7:00 am, I called at 6:57 to inform them what had happened. First time I called, someone picked up but didn’t say a word, I heard shuffling on the other end and then it hung up. So I tried back. After a few moments of shuffling, the receptionist said «Hello?»
No business name, nothing, I thought I had dialed someone’s residence. «Is this Dr. Mizuha’s office?»
«Yeah.»
Are you KIDDING me?! How unprofessional.
I explain the GPS debacle and that I will be about 10 minutes late. The receptionist asks me if I’ve completed my paperwork. I say I brought it with me because I wasn’t given any notice to expect paperwork and only received it last night. I work two jobs and pulled a double yesterday, so I did not have time to complete it and would have been five minutes early had I not been steered to the wrong part of Lynnwood. She tells me that depending on how late I am, we may need to reschedule, as I should have done this paperwork.
I enter the office at 7:12 and an extremely friendly receptionist greets me and hands me my paperwork to fill out. Whoever she is, she was cheery and awesome. Five stars to that woman.
I sat down to fill out my paperwork and that woman left to assist a patient. I finished by 7:20 and figured I was to wait until she got back. Finally at 7:30 I got up and looked around and noticed there was ANOTHER receptionist sitting in the back corner of the desk, texting. Not once had she acknowledged me. So I walk up to the desk and say I’ve finished my paperwork. She says I have to reschedule my appointment because I am 30 minutes late. I realized immediately that she was the woman I had spoken to on the phone. She looked like she had just rolled out of bed.
I said I wish she would have told me that at the time I called, because I had to take time off of work to come in. She said «I told you that on the phone.» I said no you did not, you told me to come in anyway and it «depended on how late I was.» Considering the other receptionist handed me my paperwork and hadn’t said anything about needing to reschedule, I assumed I was still in the clear.
All she said was «So would you like to reschedule?»
I said I would call back because at that point I was extremely frustrated, and I walked out — but if I can avoid it, I will not be going back solely because I don’t ever want to deal with her again.
Had she told me on the phone when I called at 7:00 that 10 minutes late was too late, I would have gone straight to work and rescheduled my appointment. But instead I wasted 20 minutes in the lobby while she was incredibly busy texting, before being told it was my fault that I needed to reschedule.
I would have done the paperwork at home and not wasted my time off work had she put any effort into doing her job that morning.

I just had an implant surgery last Friday. From first visit to post surgery, this is one class act Dr. Mizuha has going. I so highly recommend him and his team, and he has invested in an amazingly talented, sensitive, comprehensive, skilled team, to anyone contemplating this sort of intervention.
I have had periodontal surgery before and it took twice as long to do half the work. It was painful– this was not. Post operative discomfort was minimal.
— For one, I was able to have an extraction and implant in ONE visit, saving $$, time, recovery, experience, time away from work. This is due to his superior skill and development of techniques.
— He is a professor at the prestigious UW School of Dentistry, Periodontal clinic, which trains a handful of world wide top students in that field. His office is immaculate– a big deal to me. Absolutely pristine. As an RN, I am suspicious and fret a lot and am always looking for things that make me want to not choose someone.
— Financial info was clear and WELL laid out, as well as options for payment.
— Plan was well defined and all questions answered thoroughly.
— Sedation managed anxiety was skilled, professional, highly effective and most of all SAFE!
— Everything is state of the art. The dental full xray of my entire jaw in one swoop was better than t he U.
— Did I say immaculate? They were gowned, gloved, wearing state of the art protective gear, I was draped and cautioned to keep my hands under the drapes, I was warm and cozy with cushions in all the right places, anticipating my comfort. Christine, his assistant, is intuitive and made the whole experience so very comfortable. The operatory was very clean, no clutter, and immaculate!
I can not say enough about how strongly I believe that our community is so fortunate to have such a practice.
I am taking time to write this out because there is another review on here, only one, which is so crazy that although I read it, I fear someone else might… and not realize how very wrong the information there is. I am no lawyer but it seems slanderous.
As a paranoid health professional myself, I can assure anyone reading this, Dr. Mizuha and his practice is AMAZING!

Worse experience ever. The front desk was very impersonal and not forthcoming with the charges. I was only there to consult with the periodontist on a possible graft on my lower tooth. They scheduled me out for the following week, took copies of my insurance card and filed it away. No one called to remind me of my visit the day before except for 5 minutes before my appt. All the professional dental equipment there was like from the 70’s, old and dirty. The medical assistant laid me down on an old chair and the doctor immediately began taking measurements and x rays of my teeth without even asking what I was there for. The nurse assisting Dr. Mizuha was coughing and not wearing a mask while I was there with my mouth wide open. After he was done taking measurements he handed me a brochure of the procedure and said «this is what we’re going to do» and sent me on my way. I wasn’t ready for the procedure, I was only there for a consult visit; didn’t need x rays or measurements, but the doctor had already completed a «pre op visit» without even consulting with me. I left the clinic pretty distraught, and then I received a bill with a charge of $ 165 and a hand written note «your insurance does not cover this portion». In addition, they had noted my account 30 days past due on the very fist day the bill arrived at my home. When I called and complained to the front desk they were very defensive and hung up on me. Then I spoke with Mr Mizuha about the bill and he said: «it is your responsibility to find out whether your insurance pays for your visit». «think of it as when you go to Safeway» you do not leave the store without paying”. I said I was only there for a consult visit, didn’t need all the pre op-​preparation he did. Comparing his clinic with Safeway is a disservice to Safeway. Safeway bends over backwards to correct an error and makes sure the customer is happy. I was very disappointed here and would never recommend this doctor to anyone.