Kings Heating & Air Conditioning

We purchased a air conditioning system and couldn’t be happier. Great price, great install, wonderful customer service! We had 4 estimates done and knew right away Kings was the perfect choice. Highly recommended!

When our gas heater went out we called Bob’s and they wanted $ 330 to come out the same day to look at it. We call King’s came out for $ 130 three hours later and got Paul found and fixed the problem right away. What a difference! Highly recommended then!

After being told it would cost 2.7k to fix my furnace or 4K+ to replace it by Greenwood heating and ac, King’s fixed the issue in under an hour. It was a corroded heat sensor! I appreciate and respect honest business people like Chris from King’s. Chris and Brent from King’s really came through when my family needed it.

Several important points earned Kings Heating five stars:
1. They were transparent about their pricing, and communicative about what service was advisable and what it would cost. There were no surprised, and the pricing was reasonable for good workmanship
2. They were thorough and tidy. Nothing irks me more than when a professional leaves their work site. These folks were professional, and left the area tidy. Top marks.
3. They were courteous. First, they arrived right on time, so they respected my time. Second, they went quietly about their work, knocked politely if they had a question, and explained things in clear terms.
Final note — and this was a big tell: my technician’s name (Paul) was on the side of the van. This tells me something important: They aren’t cycling through one employee after another. They have a team of stable, reliable professionals, to the extent that they will print their name on the side of the van. Proceed with confidence.

I just replaced my fireplace accessories to make him work. Workers do very well. I am very satisfied with him. But the high price makes me frustrated because no one informed me before this accessory so expensive. I think it is so expensive parts prices not worth my decision to replace .Your company did not give me the opportunity to make a choice. But I have great respect for workers’ work already done .So I finished my fireplace replacement parts and paid for your company. But I will not put the company recommend it to anyone !

The technician (Johnny) was out right on time and thoughtfully listened to me describe the symptoms that we were having with our furnace. He outlined the process used to diagnose the furnace and heating system and provided a quote for what he was recommending. Forty five minutes later, the service was completed and in the process, several issues were revealed and corrected. Several other technicians from other businesses had serviced the furnace over the years and not one had detected the issues that the King’s Heating tech found. We now have warm air coming out of our vents and are very happy.

After 5 years of unsatisfactory service & inflated charges by Kings, we have decided to move on. Since they installed our furnace in 2010, we have had unresolved issues with it, unsatisfactory customer service, and shocking charges, like the recent quote of a $ 65 travel charge, to once again come out and address our «short cycling» furnace issue, which we were told LAST YEAR wouldn’t be an issue, as long as we routinely changed our filter. We followed that advice & still had the same issue once the cold weather arrived. When King’s told us about the new travel charge, in addition to the service charge that we would incur, I had to let them know we’d be moving on to a new company. They seemed indifferent and disinterested in customer retention. I suppose they just count on the over charges to make up for the lack of repeat business. Oh well…

Rating and comments update pending further discussions with Kings…

While disappointed with costs, great service recovery and intent and interest in pleasing the customer. Thank you for the continued follow up and support.

First appointment, they called at the last minute to reschedule.
Second try, they never showed up. Not even called or apologized.
Third time, did not show up again.
We gave up after that.

So one miscommunication won’t stop these guys from getting it in the end — they apologized and fixed the miscomm so we could go forward with our business. And then they nailed it out of the park. So one last word — If you have miscommunications with the front office get in touch with your service rep or install rep (or the service or install managers) and they’ll make sure things get sorted to work for you — if you happen to think a message got misinterpreted just double check. I will leave my previous reviews up, however I don’t think they are at all representative of the company.
The current situation is thatthey managed to get me the service and install I needed quickly, with the best explanations of anyone out there, and with competitive prices. My heater broke prior to my AC install and it’s getting chilly. They were quick, professional, explanatory and worked to get the parts for me in time to make my already scheduled day off from work for both installs.
Everyone I have talked to has been friendly, knowledgeable. I will use Kings for all my service visits going forward without hesitation. I stand by the friendly and knowledgeable since day 1 — that’s why I let them get a 2^nd chance which they nailed. They know what they’re doing, they provide great explanations of what will happen including pictures if your heater is up in the attic and hard to access (like mine), and they provide the full breakdown of what they’ll do, costs, etc. I love a business that treats the customer right and doesn’t try to hide things but also tries to make things easy for the customer — and that’s what King’s is.

I have a rental and needed a company to go our and inspect our furnace. They did a great job contacting our tenants and setting up a time for them to come by. Once the inspection was completed they sent a bill via email with good detail on the inspection. I am very happy we used Kings and will use them again in the future. Highly recommend. Linda in the office was great to work with too.

Great company and great pricing! We had Kings come out in the summer and replace our air conditioning unit which was over 30 years old. I was nervous at first that the new system would be difficult, but it is «user friendly» and easy to use! We took their advice on what system would be best for our house, it’s exactly what we need! We are cool on hot days and warm on cold days :) I am very pleased with their service, and my home is comfortable again!

Incredible service! Johnny was personable and really great, and he was able to come out same day. Great company, will do business yearly with them!

Great first experience. The price quoted over the phone was a bit different than what the guy who came out was expecting, but he honored the price over the phone for an EcoBee installation. Because of that I decided to go ahead and get my furnace serviced as well. The technician was very friendly and seemed to know what he was doing. Even when we had to troubleshoot the installation he remained calm and did not give up, and now it has been working perfect so far. Would definitely consider them in the future when it’s time to get AC installed and/​or replacing the existing units in the house.

Kings installed central AC for my home about two weeks ago. I am very pleased with the way everything turned out. They did a very clean job and even swept my garage before they left! I have already told all my neighbors and coworkers what a good job they did. The whole process was very easy. I had great communication from Chris, who came out and did our bid. The office staff were quick to respond to my emailed questions. Everything was clear and typed up on the bid. There were no surprise charges or fees. The price quoted was the price paid in full by me. We received 4 bids total. The other competition doesn’t compare. No one got back to me as quickly as King’s. Plus, everyone else was 4 – 6 weeks booked solid, where as Kings got my AC unit installed within 2 weeks of me telling them to sign me up for AC! All the inspections passed and I am a happy customer. My neighbor even commented on how clean the job was done and said «those guys are money!» I would definitely use Kings again and am happy I found them from the positive Unilocal reviews and from the list my PUD office gave me of approved contractors. Thanks Kings!

King’s Heating has hands down the best customer service I have ever experienced. I called King’s about getting AC installed. The initial consultation was a breeze, they laid out my options with no pressure or sales pitch. I agreed to go with them and they scheduled me an installation 5 days later. I decided just a couple days before the installation that I would rather get a heat pump and called to see if it was too late to switch my purchase. Their response «No problem, you are the customer.» They switched my order that day and didnt have to move out the install I scheduled. The installation crew came out and did an amazing job. They explained to me every part of the install and how to use the new thermostat. Then as they were wrapping up they noticed some window paint left on my car from my recent wedding day. When I explained that I haven’t been able to get it off they whipped out some industrial cleaning wipes and were able to scrub the rest of it off! I couldn’t believe it. Every company in America should take customer service lessons from King’s Heating!

This is the 2^nd time King’s has saved me money. The first time was with our furnace, which the first company I called said would need replacing. The King’s guy came out and said it was just a loose wire in the thermostat. This time, it was our water heater. The repairman originally thought it was the thermocouple that needed replacing, then found out it was just dirty, had gotten too hot, and that shut it off. He cleaned it and saved me about $ 125! I will use King’s every time I need something repaired. And no, I am not «friends» or «family». And… they’ve got great, fast service!

One word sums these guys up: Relentless (about customer satisfaction)
My family and I purchased a home A/​C unit from Kings in May 2015. They were actually able to get the unit installed just 2 days after purchase. Most other companies we talked to were giving estimates of at least two weeks out! The installation team came out and did a fantastic job installing the outdoor and indoor components. The drainage and refrigerant piping were installed very cleanly and truly looks like it came with the house! The electrical work was performed by their electrical partner and that too was installed in a very clean manor. Permit inspections were signed off on the same day the inspectors came out, no need to have Kings come back out because they did it right the first time.
During install, Kings identified some issues that were caused by improper installation of the electrical on our furnace, done by another company when our house was built in 2012. They mentioned it to me and proceeded to fix the issue (s) free of charge!
There were a couple of issues that we encountered after install that ultimately was caused by the type of timer used to control the ventilation fan on our system. Gave Kings a call and same day they were able to come out and identify and correct the problems. Because of our specific HVAC configuration, we essentially lost the ability to manually control our fan with the simple thermostat that the builders installed when our house was built (Honeywell). So I opted to install an EcoBee 3 thermostat. Because Kings did a great job at letting me know what was going on, I actually learned a great deal about HVAC systems and the EcoBee 3 installation that I did myself went flawlessly.
IN SUMMARY:
Believe the reviews on here. If you are going through the Costco program, do NOT limit yourself to their contractors. We didn’t and we found Kings Heating & Air Conditioning. We could not be more satisfied or have more confidence that they did a quality job on our A/​C system installation. Keep up the great work guys!

The service from Kings was exceptional. We needed the annual furnace maintenance to satisfy conditions of the sale of our house. According to our inspection, we also had a possible gas leak around our range that Kings said they could investigate. Johnny, our technician, was very courteous and informative as he looked at the stove. He correctly determined the problem was with the appliance itself and gave excellent advice of who to contact to correct the issue. He had spent 30+ minutes checking out the stove, which he didn’t charge us for, and then cleaned the furnace. He was very thorough but still quick, and was very friendly and helpful. I would certainly use Kings again, thank you!

Kings Heating saved the day! I called on short notice because my furnace quit and I had a repair guy at my door within the hour. I know that they might not be that quick all of the time, but that is much better than the competitor who could schedule me 5 days from now.
Everyone I had contact with was very pleasant and professional. Erin (who scheduled me) was awesome, and Brent (the repair guy) was very thorough.
I plan on doing business with Kings again when the furnace needs servicing, and I won’t hesitate to recommend Kings to anyone who needs any heating/​cooling needs.
Thank you, Kings for all of the great service!

I found King’s through a co-worker’s recommendation. My furnace was old and was beginning to experience some issues, so I knew it was time to replace it. When researching potential companies through PSE, King’s was recommended. I figured with 2 independent recommendations, I should definitely check them out.
I called for an appointment, and Gary (the owner) met me that evening to check out my set-​up and give me a bid. He was a really nice guy, very down to earth and just made me feel at ease. He was honest, offered to do the job at a great price and didn’t try to up-​sell me at all, which I felt with other companies that I had contacted.
Ash and Darin arrived promptly on the scheduled day of installation. They were courteous, quick but thorough, and very nice guys. They checked everything out, explained everything they were doing, and just did an awesome job! I felt completely comfortable with them working in my home.
I’m so glad I chose to work with King’s!

Excellent vendor. Our Rheem furnace stopped working during a cold snap, so fixing it was a high priority. Kings was on the Mill Creek Community Association service vendors listing, so I contacted them for a repair. They were able to come out quickly, and were there on time. Johnny was our technician and he was both professional, courteous and friendly. It turned out to be a fried circuit board — Johnny had one on his truck and the repair was made then and there. He also made recommendations on maintenance and overall performance of the furnace.
I can’t speak to how they are for new/​replacement furnace installation, but I was completely pleased with their repair work. Hopefully I won’t need them for a good while, but their number is in my file and should be in yours.

I heard about King’s through Bizx. I was able to get someone to my house on short notice to bid for an A/​C unit. Mind you this was during the sweltering Seattle heat wave! Chris came to bid the project, and every step of the way was professional, yet personable, efficient and thorough, and also explained every piece of the project to me so that i would understand it completely. Although my husband is choosing not to spend any money on AC right now, I will go with them in the future when we decide to be cooler in the house! Thank you for the best customer service I have ever received and look forward to working with them in the future!

Was referred to Kings Heating through the PSE referral network. They provided the best service from the start. Chris showed up promptly and was the only one of the companies we got quotes from who evaluated the current state of our house to properly size our replacement furnace. (The others just quoted us for same-​size replacements, and our old furnace was too big a unit.) He quoted us three levels of furnace, explaining the benefits of the top-​model, but didn’t push when we decided to go with one of the lower ones.
The installers were even better, as was the follow-​up tech when we had one minor issue post-​install.
I would definitely give these folks a call if you’re needing furnace work done.

They get one star for showing up in a short amount of time however the bill was twice as much as I was quoted over the phone. I am not happy with the out come. I will call someone else to replace the furnace.
They price the service guy quoted me for replacing the old unit sounded to good to be true. Now I know they jack the price at the end when it’s time to pay.
We own a small family business and understand honesty and integrity are key to keeping customers happy. Do yourself a favor call someone else.

King’s Heating is a solid company. They are pro’s at what they do and know every little thing about heating and air conditioning.
My Dad is not someone to call a company to do things like this for him, but he keeps their phone number behind a cupboard in his kitchen because they have a great 24 hour emergency repair service and he trusts them to get the job done right (He has used them before).
Keep up the good work, King’s!!! :)

Every experience I have with Gary and Erin at Kings’ H/​A is amazing. The first time I hired this company, I was surprised how clean and professional the staff was. Furthermore, I was even more surprised that the owner, Gary Pollard, actually followed up with me personally to ask how the service went. This has been par for the course in my dealings with them since.
Outstanding customer service, top notch communication, and great execution and follow up.
Thanks for your help!
I’d be happy to vouch directly if you would like to reach out to me.