Express

I came on Friday night during their 40% sale looking for a pair of black leggings to complete my outfit for Christmas. I saw these black leggings with leather on the sides online and it said there were limited quantity at Alderwood. I started to look for them but they didn’t have size small. I was getting worried because I came all the way looking for these leggings. Their employee, Christina was awesome. Very helpful young lady. She first looked in the same pile I had looked before to double check and she couldn’t find it, then she told me she would look in the back and in the fittings room as well. A few minutes later she came back with a big smile and told me she found my size in the back room! Will definitely come back again! The employee was so kind, genuine and the service was outstanding.

My fiancé and I came into the store today to by a suit for our wedding. James was courteous, professional, and knowledgeable about sizes, colors, and styles. We will certainly be returning in the future! :)

This is my most favorite store at the Alderwood Mall! Most of my clothes come from here. Their tops fit so well– they are a great style while still being pretty simple and basic. The clothes that I have from here last for years. The price can be steep, but I tend to take advantage of their coupons or buy 2 get one free deals, and always leave with quite a bit of items at a good price overall. Each time I come in the employees are very nice and helpful and the store always has new items on display. LOVE express.

I dislike salespeople.
The goal of working as a sales associate in retail is to improve purchases throughout the store. Yet they do this in the poorest way possible. Salespeople at retail stores:
— Ask you if they can help you find a size of a shirt you are in the process of trying on.
— See if you will like «these purple pants» because you like «that black jacket»
— Continually ask you if you are finding everything even after you have stated that you are not looking for anything.
None of this is going to make me buy more. If anything, it’s going to make me afraid to come back…
…
HOWEVER
When I do need help, a salesperson is incredibly useful. They represent someone I can ask, and then they can provide an answer, and the world is a better place.
This is the one job to which they are useful, and this was the one job in which one of the sales people at Express did very poorly. They had a sale on jeans. One pair of jeans looked very nice. I liked it. I was going to buy it. The problem was that these pants are pre-​washed, and the fabric in front of the zipper already looked like it was shrinking. When I tried it on, I could see a faint line of the zipper. I don’t want pants where the zipper fabric cover is going to shrink to the point where the zipper is clearly visible. If I want that much attention paid to my crotch, it’s going to be under my terms.
So I ask this effeminate gentleman if he has a pair of the pants in my size where the fabric in front of the zipper is not already shrinking. And he responds like a little snot with a tone that is in no way friendly that I can just iron it before I wear it each time.
Yeah, no. I’m not going to iron my jeans before I wear them, hoping that the fabric in front of my crotch hides my zipper. They’re jeans, and I’m a dude. I have facial hair. I’m not ironing the crotch of my jeans.
I was really friendly. I even smiled and made jokes. And you neither helped me find my size, nor gave me any useful thoughts, nor answered the question without attitude. You have one job. It’s not complicated.
Interestingly, I found a pair of the jeans that wasn’t already shrinking, but hey! Screw you! I didn’t buy it. Next time be less EXACTLY what I expect a salesperson in Express to be like.

not good for petites.
not good for large women.
very good for average-​sized women from 5 – 12.
their tops are always classy and fun to wear. i enjoy shopping here mostly during the winter seasons. their summer stuff gets a little frumpy and flashy… i expect lots of dark colors and warmth when shopping here. the pricing is a bit steep… but the quality is always worth while. you don’t see your pants ripping anytime soon. =)