Ethan Allen

Ordered a dinning room table. They told me all their furniture custom made to order and would take several months. I ordered & finally got a call that the table would arrive. It was two months & I was excited to get this new table. Two men brought in & assembled it.
I noticed one man tasking a photo of the table top. I looked and there was a chunk of wood broken off the edge of the table where it joined in the middle. He said he would repot the damage.
I waited so long & I get a table that is damaged. Why could they have just made a new table top and have me wait a few more days or a week. Delivering the fist piece of furniture I bought from Ethan Allen broken is vey disappointing.
I called and was told someone will come out to fix it. Now I will have a damaged table with a repair. It will never be like a new table. I paid full price & was not offered a chance to return it or get a discount.
The table is substantial and grand looking. Except for the flaw right in the middle it is perfect.
I feel they should inspect the furniture before shipping it. What a disappointment.
Update:
I got a new table, it took a while but this one is perfect. Thanks Ethan Allan for making it right.

I have purchased a lot of furniture from this Ethan Allen. The furniture is well made and I’ve been fairly happy with it. The design services are good, too, but the delivery and follow through after you order furniture is horrible. Once you place an order, the salesperson you work with completely forgets you exist. The orders take too long, in most cases, to arrive. The salesperson tells you that the expected date on the receipt is the last possible date that the furniture will arrive but the truth is that it is usually the first possible date it will arrive! I would have appreciated the feeling that the salesperson was keeping track of the order and called me to give a status update. Come on folks, you can do better.

I went into this place on a whim… Let’s just say this was my «just looking» choice for couch shopping.
By the time I left the store I had decided that a $ 1500 couch was WELL worth the investment. You want something to last a long time, right? That’s how good the sales people were… Or maybe I just really was tired of looking at crappy furniture?
Anyways — the atmosphere was nice & calm. No loudy music or crowded feeling. The store is set up like a home, not a warehouse. Nice way to view expensive furniture :)
I LOVE that they have hundreds of fabrics to chose from and I LOVE that the sales woman was willing to take nearly an hour of her time helping me pick out the perfect couch & material to cover it…
Oh & the furniture designs at Ethan Allen are ones you most likely will have a hard time finding elsewhere… Good luck if you like well made furniture with a contemporary look & don’t want Ikea.
I’m really sorry that I could not end up going back to get said couch but I will be back to Ethan Allen when I have more money! I PROMISE!