Flagship Motorcars of Lynnfield

Went to look for a Pre-​owned BMW car at Flagship Motors. The Frank Borriello from Flagship motors support in finding the right car is awesome experience. I was extremely happy with his support all the way from dealing the car, finance, updating the warranty info. and so on.
Thanks a lot Frank Borriello.

Awesome Experience!!! I called in from Texas to get ahold of a vehicle that I couldn’t find anywhere else in the country. I sent in an online request at 4AM and heard back just a few hours later, right after the start of the business day. Frank Borriello took great care of me and helped me purchase the vehicle over the phone. Darnell was fantastic and quickly sent all the paperwork overnight to me and the vehicle was arranged to be sent to me in Texas. Frank helped work out the details of shipping and was relentless in chasing down the shipping companies and in getting me the best deal possible. I Highly recommend Flagship and Frank no matter where you are in the country.

I just leased a 2016 GLA250 and could not be more satisfied! Paul P. helped me out and taught me the ropes of leasing since it was my first time. This is my 2^nd Mercedes vehicle and Flagship has always helped me out the most. I have been to 2 other Mercedes dealerships and could never get the customer service like I did at Flagship. Paul was so helpful teaching me every detail that the car had to offer before I drove away. If you are looking for a down to earth and knowledgable salesman, Paul will get you exactly what you need!

I never thought I’d see the day when I rate a car dealership. I also swore I was never going to buy a Mercedes until I reached my 50s– something about my parents owning one when I was a kid always made me consider these «old people» cars, regardless of the number of young people I see driving them around today.
I was actually on my way to the Cadillac dealership next door when I pulled into the Mercedes lot by accident. I met Paulie Polacke as I wandered into the showroom. He was welcoming, and was happy to assist me. I felt a bit awkward when I realized I was in the wrong place, and figured I’d spend a few minutes faking it and asking basic questions about the car, before leaving and heading over to the other dealership.
What I wasn’t expecting was the informative, straight-​shooting manner in which he engaged my interest. Paulie is a class act– no «salesman-​ish» pitch that I was programmed to dislike based on the typecast you see in the movies or on TV.
No. Paulie was simply professional. He was engaging, extremely pleasant, AND he pulled off the impossible– he got me interested in the brand. I’m in the midst of replacing my SUV and sedan, both luxury vehicles that are approaching the end of their leases, and I can’t believe I’m going to acquire a Mercedes E class as my sedan replacement. My SUV lease expires in March, and I’m seriously considering also switching into a Mercedes GL, which I never even knew existed until Paulie walked me around the lot and showed it to me. I was beyond impressed.
I highly recommend looking for Paulie on your next car purchase or lease. He’ll tell you everything you didn’t know you needed to know, and you’ll walk away feeling well looked after.

My wife and I just competed the purchase of our second Mercedes, the first purchase happening last month. What a great experience!
From the moment we walked through the door we were treated in a friendly and professional manner. The salesman we met and subsequently worked with, Paul Polacke, is outstanding. Paul guided us through both purchases, answering all questions, never attempting to over-​sell us or pressure us. Our experience with Paul and with Flagship in general was so positive that we came back for a second car.
We have already recommended Flagship and Paul to friends and family, and likewise we extend the recommendation to you.
Our experience was so positive, from beginning to end, that it shattered our negative opinion of what buying a car has to mean. The cars, both are C300’s, are beautiful, but this review is about the Flagship experience in general and our excellent salesman in particular, Paul Polacke. If you are in the market for a luxury car do yourself a favor and go to Flagship and ask for Paulie.

Julia & Paige are easy to work with. This is the 4^th Mercedes from Flagship. The cars have had no problems with very minimal service. The latest one being the CLA250 4matic which is a very impressive car for it’s size and price, Smooth quiet ride (we have the comfort suspension package) and comfortable car with great features. The CLA is a great looking car and we enjoy it on the road. Will do business again with Flagship.

Just got a new Mercedes ML350 at Flagship motors. My sales person Paul Ploacke was extremely helpful & insightful in my decision making process. I have family members who have bought through Herb Chambers dealerships before and I knew my next vehicle would be through them as well… Very happy I did so… Between the GM, my sales person, and the finance department everyone was very down to earth, knowledgeable, and helpful. I would recommend buying or leasing a vehicle at any of the Herb Chambers dealerships… Head up to Flagship and ask for Paulie in the sale dept … Thanks guys!

Having to purchase a car can be at times not the most pleasant thing to do in life, however, Flagship Motors in Lynnfield made the entire process effortless. My sales associate Antonio Zanon was very professional and his knowledge and experience made the entire process actually enjoyable and exciting. Antonio was personable and had a great sense of humor and was not your average «pushy sales person». I give him my highest ratings. On the day I actually picked up my car and drove it right out of the showroom his knowledge about the car was clearly evident. I have been back to the dealership to purchase winter mats and Antonio greeted me, offered me a cup of coffee, took my car himself to have the mats installed and even washed my car. Now that’s what I call service!

This is intended for the service department only.
I originally brought in a vehicle for an alternator.
I also indicated at the time that prior to fixing it I wanted to ensure that another major part (extremely loud radiator fan) was fixed. They insisted they couldn’t hear anything and this was after several failed attempts at even getting them to answer the question. I literally had to plead with them to answer this. They finally insisted it was just the sound of the alternator letting go. What ??? Granted I’m a female but despite what shady service departments think I’m not clueless.
It was suggested that brakes be done but were not «imminent» and since I had them looked at the week prior and also this was my daily driver I knew they weren’t imminent.
I pay $ 900 for the alternator and apparently $ 150 to diagnose the vehicle with me insisting that there was issue with the fan.
I pick up the vehicle and within minutes there’s a horrendous burning of rubber smell and brakes were fine no grinding no difficulty stopping. Car starts losing power and I just barely make it back to them.
Now I’m told «we told you to get the brakes fixed» and the smell is from the brakes” and no body is hearing this fan.
What? I start forwarding on my messages and texts messages to a certified mechanic with integrity (yes a few exist) and he insist he doesn’t know how they sleep at night.
I then insist some more that there’s something wrong and my brakes were not an issue.
Ahhhh they finally agree and someone magically now hears the fan is able to diagnose the issue.
I this point I insist on speaking with the manager Nathan. He’s been there 15 yrs. he informs me.
That’s a shame I wonder how many others fell for the bait and switch with him.
Because of the numerous inconsistencies with the gentleman I had been dealing with I insisted he put all work all findings in an email.
He does and it’s almost laughable the number of contradictions he puts and essentially puts in writing a ton of lies.
When I speak with Nathan he insists his employer would never lie. I asked did he read the email? No he had not.
Then accuses me of bait and switch because I wanted to catch his employer in a lie.
Really ?
I didn’t need to he did it himself and clearly with support from management.
All I wanted is to make an informed decision about repairs.
I could not get a straight answer out of any of them and this would have impacted my decision to sink in $ 1k or $ 3k into a vehicle that was worth the $ 1k but not $ 3k.
Unfortunately don’t expect to get anything but the run around.
Oh and surprise since they’ve had my vehicle it has now sprung several oil leaks !!! What? How funny this only happened under their care. And how ironic just happened to be discovered at very end of my dealings with them.
Please save yourself thousands and tons of stress and then when you question anything the mentality of blame the victim will come out in abundance from all involved.
Obviously dealership service departments have earned the nasty reputation for a reason but they take it up a notch adding insult to injury.
******BTW click on the filtered reviews at the bottom and you’ll find my experience is the norm.

I first visited the dealership with a friend who had just bought a vehicle and needed to drop something off. I was in the market for a new vehicle but had no intentions of buying a Mercedes since I have owned 4 BMW’s in the past. I met Antonio in the showroom when I walked in and instantly had a connection with him. Antonio is very friendly, knowledgeable and very easy to work with. Antonio asked me if I would be interested in trading in my car but in no way did I feel pressured into doing so. I decided to take a look at what Mercedes had to offer and I am so happy that I did. I ended up going back to the dealership the next day and Antonio helped me to choose the perfect vehicle for my families needs. The whole process went very smoothly and everyone I met in the dealership was extremely nice. I have never felt more comfortable walking into a dealership than I have going to Flagship. In addition to working with Antonio, I worked with Paige to pick up my new car as Antonio was on vacation. Paige went out of her way to call me several times to ensure everything was ready for me at the time of pick up and she went over every feature in the new car with me. I would also like to say that Grace in the service department is extremely nice and very helpful. Thank you to everyone at Flagship… I am in love with my new car and look forward to working with you again in the future!!!

The best pre owned car I have ever purchased. Antonio Zanon was so helpful and easy to work with during the car buying process. The SLK 280 is just a beauty and another kudos go out to Darnell Caruso-​Stewart who helped to make it happen. Great dealership to work with on the Northshore.
Thanks so much!

In July of 2014 I purchased a 2014 S 550 cash sale from Flagship Motorcars. Paul, the GM told me for a full 30 days, after I put down a deposit that he was waiting on the title for me to finish the purchase. Every day I called and was told, «It should be here in the mail tomorrow», «It didn’t come today, it will be here tomorrow or the next day»…this went on for a full 30 days. I recieved a phone call on August 29^th stating that the title was there and I could pick up the car. I drove to the dealership (one hour from my house) and they told me they did not have the title!!! I was furious. Paul, the GM was giving me all kinds of stories why it wasn’t their fault. I told him if he didn’t find it and I couldn’t leave that day with the car I would take my business elsewhere. Amazingly, the title was in their safe the whole time! I purchased the car and all was well… This past May, I received an email from Flagship Motorcars with some cars they had for sale. There was a beautiful red used SL 550 that I decided to purchase. I called the dealership and spoke with a sales rep named Dan. The sales rep whom I had previously dealt with was no longer with the company. Dan assured me that I could purchase that particular car. I told him I wanted that car and not any other. This was on a Thursday. I told him I would be in on Saturday with the money and purchase the vehicle. On Friday, I received a call from Ken the sales manager asking if I was still planning on coming in on Saturday to purchase that vehicle. I told him yes and asked him if that particular vehicle was still there. He told me yes it was. I told him I would be in on Saturday afternoon to make the purchase. I went to my bank on Saturday morning to withdraw the money for the purchase and the manager of the bank asked me to call the dealership to be sure they would accept a cash payement for the car so I wasn’t walking around with that kind of cash on me. I called the dealership and spoke with Ken at 12:00 and he said yes he would accept a cash payment. I again asked him if that car was the one he was talking about and he said yes. Well, I arrived at the dealership at 2:00 (the dealership is a one hour drive from my home). When I arrived the sales rep Dan I spoke with on the phone came over to me. He seemed very anxious and I knew something wasn’t right. I asked him if the SL 550 in red that I had asked for was there. He said,“um, yes it’s still here”. I looked out the showroom window and there was another sales rep with a man over at the car I was there to purchase. I looked at Dan and said, «you better not have sold that car on me:», his response was «we don’t consider a sale final until the car leaves the lot». I told him I wanted to speak to Ken. I stood there for about 20 minutes and Paul the GM came out all friendly «Hey Paula, it’s great to see you» blah, blah, blah small talk. I said,” you better not have sold that car on me. I spoke with Ken at 12:00 and he assured me it was here and it was mine”. Paul’s response to me was «are you interested in a black one?» I couldn’t even believe the words came out of his mouth!!! I left the dealership that day as angry as I have ever been. Not 10 minutes later Paul called me on my cell phone and told me that I was not being fair because I didn’t give him a chance to sell me a car!!! I told him I would never buy a car from that dealership again and that I would be posting my experience on Social Media. He preceded to tell me that I was not being fair. I called the dealership the next day and asked to have Mr. Chambers call me so I could share my experiences at his dealership with him. I never heard from him. I feel very strongly that if I was a man they would have never treated me the way they did. I will never ever do business with Flagship Motorcars again, or a Herb Chambers dealership because he never even responded to my request for a call back. I now do my business with Burlington Mercedes Benz in Burlington, MA and they treat me with the respect I deserve as a customer. I hope Mr. Chambers reads this review because he should be well aware of the way the managers of his dealership treat his female customer base!

I bought a pre owned 2014 E350 Wagon here last week and everything couldn’t have gone smoother. My salesman Michael Herring went out of his way to make the transaction as comfortable as possible. I highly recommend Herb Chambers Mercedes. The vehicle was ready when they told me it would be, it’s a BEAUTIFUL automobile. I am a happy customer. Thank you.

I’ve had lots of cars in my young 60+ year old life, many new, some pre-​owned. To the negative reviewers, if you walk into a dealership unprepared, you deserve what you get. Understand that salespeople are on commission and they will do whatever they can to «get you in the car» (a phrase they will use). Use Consumer Reports and the web to research what you want, understand the options, and go into a dealership only as an «armed» buyer. If you don’t know much about cars, bring a friend who does.
In advance, choose the dealership you want to buy from (based on location, usually) and use the web to find the car you want (everyone’s inventory is online).
Having said all that, go to the dealer you prefer LAST. See at least 3 other dealers, and armed with your knowledge, go into your preferred choice and sit down to negotiate. If they know you know your stuff (paint colors, options, prices, etc.) you’ll be in a good place to get the best deal. These guys work on monthly quotas so always buy a car near the end of any month, even better at the major Federal holidays. And try to find out which sales guy hasn’t met his monthly quota yet but is very close. He will REALLY want your deal.
So I did all that and went into Flagship Motors fully armed. They knew I had shopped around, knew what I was talking about and what I wanted, told them the best offer I had so far. They were courteous, professional, and beat my best deal and then some. I worked with Steve Schepici (I can spell it but can’t say it!) and he was a good guy and honest (most important quality) salesperson. Steered me to the car he had, made good option recommendations, arranged the insurance, sticker, registration and delivered it to my house the next day washed and waxed.
I got the car I wanted at the price I wanted to pay from a professional team.
Had a very positive experience at Flagship all the way around and Steve has followed up 3 times to make sure all is still ok.
A very high recommendation for Steve and Flagship and I’ll be back here for the next one, assuming Steve doesn’t retire before then! But before that, ask for him. S.C.H.E.P.I.C.I.

I WLL NEVER BUY A CAR HERE AGAIN!!!
I purchased a car from them a few weeks ago and when I went to pick it up they wanted to renegotiate. After I signed the purchase agreement. They are so unprofessional and rude I had to hire Legal help. Would not recommend to anybody. Skip Herb Chambers and go to a dealership that cares a little more about customers!!!
Instead of investing in every billboard in town, invest in honesty and customer service.

I own a Mercedes Sprinter that I bought at Flagship motors. The service department may look the part with coffee, fresh pastries and fresh fruit. They greet you well and get you situated right away. I have had the same ongoing issue for years. The check engine continues to stay on. I have brought it back repeatedly and it still has not been resolved. The last 2 years I wait until I have to get my van inspected then bring it in. The light turns off for a few weeks only to reappear. This year I am fed up with spending half a day waiting only to have the issue pop up again The manager was suppose to get back to me on waiving the $ 540 charge to get it fixed, with his notes showing I have been bringing it back for years to resolve this issue. Well, I have left messages for weeks, the customer service team also is aware I am awaiting a response. Nothing!
Also, he also gave me an estimate of $ 840 to have my passenger side mirror fixed. The lower mirror was damaged. I brought it to a local shop Dana’s Towing. He looked at for a minute, fiddled with it for another minute, popped it back in fixed for FREE. In addition the brakes estimate Flagship gave me was $ 200 more then Dana’s Towing.
If you really want a Mercedes go elsewhere. Be weary of the service department certainly go elsewhere for a quote.

bought two cars there two years ago which was great, just purchased a new car, which I was supposed to pick up yesterday. Car sitting in parking lot, as we sit there in the rain, I realize the mousepad on the new C300 is not functional. Not sure how you can prep a new car and prepare it for a customer and not realize that it is not fully functional. Now have to rework my schedule to pick it up two days later.
Left a message to general manager letting him know my disappointment, crickets (no reply).

I bought my Mercedes from flagship. The sales dept was great. I bought my car from Skip Peterson who was very knowledgable and also kept me informed throughout the whole process.
I also have had my car serviced here. I cannot say enough about the care and attention the service dept gives their customers. Dan Smith was exceptional in helping me Out with whatever I needed.
I will most likely buy my next Mercedes from here due to the service and sales team.

To sum it up in 2 words: Stellar service.
After owning 4 Mercedes-​Benz vehicles and visiting many dealers in the Boston area I decided to give Flagship a shot.
From the moment you walk in you are overwhelmed in the wonderful new Mercedes fragrance and greeted by the receptionist immediately.
Our salesman was TJ and he was incredibly straightforward and extremely knowledgable about the car. I always do tons of research and typically know way more about the car then the salesman, but TJ passed my test, I was blown away! Buying 4 mercedes from 4 different dealers all over the northeast, This was a first.
What I really liked is that they don’t waste your time. Whenever I think of buying a car I just think of waiting around for test drives, negotiating, and even longer for finance. TJ really kept the process moving as we quickly were able to nail down a price and right along to Marcello in finance.
To wrap up TJ even introduced us to a service advisor and the GM of the dealer came over and personally thanked us for our business and made sure all of our needs were met.
It takes a lot to impress me, especially when car buying, but Flagship earns their name as a flagship in service in my book!

There are TWO types of cars in the world: Mercedes Benz and the rest.
I went to their dealership on a snowy Saturday afternoon. I went in to buy the CLA but I ended up buying a 2014 C class with the sport package. Fabulous!!! Our salesperson was Skip Peterson. He was very knowledgeable about the car and after going back and forth with the CLA I was like, so, what about the C class? Only to find out that if I was gonna buy the C class I was gonna drive a 14k more expensive car at almost the same price as a CLA.
Because we went in on Saturday afternoon by the time we agreed on which car to buy it was past 5pm and the banks were closed to still submit the application and get approved. It wasn’t a big deal because I wasn’t going anywhere that weekend. They delivered the car at home on Monday evening. They took care of the registration, sticker etc. I only had to worry about buying insurance. I couldn’t of been more pleased with their service. I have to go back on Thursday evening to set up the phone and to go through all the options the car has so I know how to use them :)
The bad reviews on here are from the people who went in and never ended up buying because they obviously couldn’t afford the car or even more they thought a Mercedes was FREE. Owning a MB is not cheap but you surely are in the driver’s seat ;-)
I am going to enjoy my ride from now on.
** I purchased a car I haven’t even seen because it was physically located somewhere in Charlestown under the bridge hidden away from the snow over the weekend but I would never be afraid to buy a brand new MB w/​o seeing it.
***When I called on the phone to get a quote for the CLA I did speak to someone I didn’t want to do business with so some of the people on here may be right. I am not going to display her name because I truly want to believe that she tried to have me go to their dealership and that’s why she wouldn’t tell me the prices over the phone but she lost a sale.
I was very satisfied with their service and I will tell everyone I know to go to Skip Peterson if they want to buy a Mercedes. Keep it up!