U-Haul Moving & Storage at Lynnway

Awful time Managment. Three people beside the desk and only one person is working. Useless place to go and try to rent a u haul. Go Somewhere ELSE!

A friend wants to give me a new couch, nice right? So head on over to uhaul to grab a van after a hard days work. The time is 6:25 pm and i ask a large tattood man for a van. I am greeted with «why didnt you come earlier?» i was working but am here now, is there a problem? Yea we stop renting vans at 630. I respond thank you and head to the door. He calls me back and and tells me he can help but proceeds with an attitude since it is so much work doing paper work and handing someone some keys. He then talks about how i need to get their earlier next time.
After that i said thank you and i do not want a van. I headed over to Home Depot where they were happy to help me out. If your employees do not like customer service they should probably find other work.

Did a return here of a one-​way rental and all was well. Came out quickly to check in equipment, pleasant, shook hands and emailed receipt.
Please note that we did everything to make this go well — fuel perfect, on time, and fully swept out back and cleaned cab.

Very bad service and attitude. Had a 24 hour rental reserved & confirmed online and by phone call a month ago, then now to be told by the arrogant manager that the truck is not even available. I think the way this store operates is to make you return their trucks as quickly as possible so they can get it to the next sucker who’ll do business with them. If you’ll need the truck for more than a couple of hours it’s not profitable for them so they basically tell you without apologies to just go away. I guess they got what they wanted, but my suggestion to others is to stay away!

Worst ever. Renter a truck on Saturday, TRIED to return on Sunday but truck ended up overheating and had to be towed. Get a e-​mail of my final bill and got charged $ 120 for the towing of THEIR broke down truck! Called Lynnway to see what the charge was about as that was the location I rented it from, they said I had to call Roxbury which is where it was towed, Roxbury told me I had to call the 1 – 800 number who then tell me I have to talk to Lynnway! But the 1 – 800 tells me yes, you got charged for towing when you shouldn’t have and only Fernando the manager at Lynnway can take care of it. Initially, talk tot Fernando and he confirms the charge was a mistake and we will get a refund. 5 days later no refund and guess what, if I am lucky enough for someone at Lynnway to actually pick up the phone Fernando is never there! Finally one of the sales associates gives me a cell phone number but SURPRISE he never picks that up either! Last night I actually got him on his cell phone and he immediately says «Oh, hold on let me call you back in one minute.» 15 minutes later… NO CALL BACK! 17 days and still no refund and I am getting über angry and talking to my credit card company and disputing the charges.
I get moving is a hassle and U-​Haul probably gets angry customers all the time but just refund money when you say you will or, hey, don’t charge customers for YOUR broken trucks! Will never go here again or recommend anyone here. Would have been worth it to pay for the extra 10 miles and go somewhere else.

Do not go here.
The place is disorganized, the storage facility is filthy, and the customer service leaves a lot to be desired.
Had to open my unit on a Sunday… the employee scheduled that day was 35 minutes late getting to work, which caused a line 10 people deep.
He then laughed at me for waiting in line in order to get my key to open my storage unit… thanks pal.