Hertz Rent A Car

don’t rent a car from here! just go across the street to enterprise they are much more professional and accomadating. i made the worst mistake by reserving a car online. it’s been a nigthmare since i walked in that place. i intially reserved a car online for a month and pre paid it to get the better deal. i work in boston so it takes me about a hour to get into lynn, i got there about 5 minutes before closing. of course the car i reserved (full size) wasn’t there but a smaller car was. at first he stated he didn’t have anything for me because the corolla had a expired registration. i explained to him that it was important for me to get a car that day and i didn’t want to be left stranded on the lynnway. so, he agreed on letting me stay in the corolla as long as i promised to trade it in by friday.- ok so when i went to trade it in for the full size car i paid for; my rental agreement is all messed up and i paid over $ 700 for 2 days– this is when i guess the manager came to look at it and he stated that he doesn’t know what the previous guy did but he was new. so after being there for a hour– i was all set to drive off. my car was getting repaired and ended up being done before i expected. i then called hertz to explain i no longer need the car can i be reimbursed for the rest of the month once i return the car. he said he was going to look into it and call me back and when he called back of course he states there is nothing he can do. so then i called hertz 1 – 800 number and they stated that hertz on the lynnway has a hold on my money and they are not sure if they are going to process it or use it as credit– they stated if they process it then i will not be eligble for a refund but i may return the car! like of course i can return the car so you scumbags can rent it out and get double the money. so as of right now i have 2 cars– i no longer need the rental but i refuse to return it with out a refund thats bullshit that they can’t calculate my reimbursement! first and last time i rent with hertz. they are not for their customers.

We rented a Hyundai sonata took it down the Maryland to see the 2016 Preakness drove it all around exploring places after two days of Maryland we then drove to Virgina Beach and explored down there aswell!
point is its nice to rent another vehicle when taking on long distant road trips we had the car for almost a week so we vacuumed it out for them before giving it back but didnt have the time to wash it. The outside was covered with bugs from the long road trip, hertz took the car back with no problems on the excessive bugs stuck on the front of the car
Reserving and dropping off a vehicle there is super easy, friendly staff!

This was my first and last experience with Hertz. I set up a pre-​paid rental with Hertz using my employers portal to get a discounted rate. Completed the online reservation entered all billing information and a messaged was promoted to look out for an email to confirm your reservation. Got the email and assumed all was good. Got up the morning of the rental to go pick up the rental. Generally I have very little faith in online reservations so I called to confirm the reservation and some one answered the phone in a rushed unfriendly manner. Gave them our name, asking to confirm the reservation the phone operator said to just come down. Once we pulled up we saw a «full size» car set aside and assumed it was ours and we would be in and out. Once we entered we had to wait 2 – 3 mins since all the employees were around the corner from the front desk eating and drinking I assuming their breakfast (shouldn’t employees be eating on their own time?) In between their sips and bites they were also complaining and an earlier customer. Once we got the attention on an employee (while the other two just stared at us like we were the first people they have ever seen) she tried to look up our reservation in the system and was unable to find it. Another employee walked in and the person currently helping us told that employee to help us. He refused and coached her along. Long story short they could not find the reservation. I let them know that was odd as we called fifteen minutes before to confirm. They asked who we spoke to. It was the man coaching the employee on the counter system. (We knew it was this employee as the phone rang in front of us and he gave that caller the same response with out checking anything) once the gentleman realized it was he that answered our call he promptly left. The employee that started helping us said we could still make a reservation but I would not be able to get my companies rate with out reserving through our portal… Great… I would need access to quality wifi or 4g data to access my companies VPN, create the order, wait for it to process and show up in system. My girlfriend agreed to just setup the order with them and paid full price. They then pulled up a car that had barely been cleaned, had obvious dents that were rusting. We have had enough of the level of service offered we asked to cancel the order and they agreed but said the deposit hold on the card would remain… Not wanting to deal with this place anymore we just left walked LITERALLY across the street to enterprise and rented the same quality car and the agent their offered us a very good deal after hearing what we went through with Hertz. I suggested avoiding this branch and or company at all costs.

I rented a car for a week. didn’t have all money available on my credit card. they put me in a car from Saturday through Monday so I can free up funds… On Monday they charged me for the weekly rate and I was good to go on my trip. will definitely us this location again

I will not use this Hertz location again. I ordered a car online, and indicated that I needed pick up and drop off service. I also indicated that I needed Never Lost GPS. I called the location in the morning to check when they would pick me up. Initially, I was told that they could not pick me up. I responded that I had ordered pickup and if they could not accommodate it, they should have called. I was then put on hold, and the agent returned to the line to tell me that now they could pick me up. A very nice young woman did pick me up. This site has a very limited number of cars to choose from. My rental car did not have GPS. At first, they told me I could drive to Boston Logan Airport to pick up another car with Never Lost. When I indicated that was out of the way, they gave me a GPS that they found in a closet, but that did not work. When I returned the car, they told me they could not take me home. An agent called a cab for me for an additional fee. A very old cab pulled up with another passenger in it who was very upset that she now had to share the cab with another passenger. Overall, not a great experience.