Enterprise Rent-A-Car

I was greeted with smiles by Clint White and his staff. They were very professional and helpful. The pick-​up driver was right on time as requested. I look forward to my next visit at that location…

I had a car booked a car at a smaller Enterprise (kiosk?) in Madison Heights. When I was late, they gave away my full size car. The woman said, «well we called you». I said «when?» She had called my house… duh I am renting a car in VA– I live in GA. I don’t think I could have answered the call at home 1 hour before. She did offer a Prius… not happening with all the luggage etc I had hauled up there. Now, she did offer to call the Enterprise on Ward’s Lane. I happened to be across the street from them at the time. Before I had a heart attack, we just walked in. They were awesome! They had 1 full size car left. They cleaned it right away and within 20 minutes I was out the door on the way to vacation with family. These people represent Enterprise. Not that dinky kiosk place. If I had known how close they were, I would have used this one in the first place. Thank you for saving my heart and my vacation!

ok so i fly home and i need to rent a car for an interview in Roanoke and for the weekend in general. i make my reservation in advance before leaving chicago, get everything in order. I land in Lynchburg, and I call them to come pick me up.
Hi, I have a reservation and need to be picked up from the airport
Oh, My name is Kara M.
(pause)
You rented my car and didn’t hold my reservation for an hour, you didn’t leave a message and you don’t have anything left?
No, I’m not staying in Lynchburg tonight, I need to get to Roanoke today for dinner and an interview tomorrow.
***PANIC SETS IN RIGHT ABOUT HERE****
So how is it that they still get a decent review? well the lovely sales person on the phone sends the van to come get me and calls other enterprise branches in the area to see if anyone else has a car… SCORE! CRISIS averted. I can now breath again.
Everything else from that point was completely smooth. The rental was great and returning the car was super easy. Overall, the experience was pretty good and I love some good customer service. My only advice is to leave a message maybe or hold confirmed reservations for at least an hour, that will keep my heart beating in my chest for sure.