Benchmark Systems

Interface:
The system is extremely unforgiving. Blind buttons that do nothing and worse yet if you browser settings are not set perfectly or if you try to use a different browser, YOU CAN’T SEE WHAT IS GOING ON! You see MOST of what is going on, but the rest is hidden and you will spend hours trying to figure out what you are doing wrong.
It takes the staff 15 or 20 minutes to do things that used to take 2 minutes and all of my staff have previous experience with EMR systems.
Quality:
Blind buttons and two systems (EMR and Practice Management/​Billing) that don’t communicate? This system is not polished in the least.
Support:
The poor guy trying to help us does his best, he suggested we get post it notes and use those to communicate issues about patients! He knows his system can’t do what we need it to do, but he does his best to to help. They did deliver on their promises, that is a plus… but the system is just barely usable and NOT intuitive in the least.
Pros:
I like the fact that it is cloud based.
Cons:
The execution is poor at best. The buttons do not all work and you need to «remember» not to touch this or that button. If you do it takes you down a rabbit hole of wrong way turns. Trying to get a feel for the patient and what is going on with them is a nightmare. The messaging system is severely lacking and the response on requests to fix the system are slow once you have paid your money (I honestly think it is beyond repair).
When we were looking at systems, they would not allow people to log in and look at how the system works. No «sandbox» to go in and play with the system. If I had access to the system before we bought it, I would have never moved forward with it. They have two separate systems they will try to sell you. It is a two for one… Practice Management and EHR. First off, they don’t communicate well. You have to load in every patients picture into both systems and pull information back and forth manually. It has caused us no end of trouble. Scanning old records into the system is a nightmare. I walked out front the other day and my one staff member was red and livid… We scanned in old records and it let him, but then told him the file was «too large» after he had spent an hour messing around with it trying to get it to work.
Final Advice:
Stay away! This system is horrible. You can do a lot better for much cheaper. It is not a cheap system and they can DEEPLY discount there system and you will still not get what you paid for it.