Lumber Liquidators

My husband and I just bought our first home and have had one heck of a time dealing with horrible customer service along the way. Bob was such a turn around and gave me faith in the term customer service again. He was kind and incredibly helpful in making sure we got what we needed, the amount and kept it within our budget. They heard us and what we needed and really provided for us in a timely and professional manner. Bob and his team were wonderful to work with and I would recommend anyone to their store for your needs. Everything they said they would do, was done in the time frame they quoted. Can’t ask for much more than a company who follows through on their word!

Best prices around for sure. I simply needed baseboards to complete a flooring project due to a flood restoration project that has been a nightmare over the past few months. Shopped around to find the best prices since I was using insurance money and needed to set a strict budget. When I originally visited this location a week ago, they had 5 ¼″ baseboard on sale for 99 cents per linear foot. A week later, I called the national sales department to reserve the product, they told me it would be $ 1.59/LF because the sale was over and I still agreed to buy it since Lowe’s and Home Depot were charging much more for this product. Final total came out to 99 cents per LF and the sales person still claimed it was $ 1.59 per LF (I’m not a math whiz, but I know this was impossible). Picked up my baseboards in person and sure enough, there was the exact amount I ordered with a receipt I present for 99 cents per LF. Short wait and the manager loaded the baseboards into my car. I am a happy customer despite the call center mishap. Who doesn’t love being charged less than expected!!! My only complaint is that they use an installer who could not help me for a few weeks and I had to find a handyman in my neighborhood to install.

Great service. Got me exactly what I needed. Called me to tell me they had a sale price on something similar to what i asked for, so it saved me hundreds of dollars. Then 6 months later, i needed an extra piece that i didn’t buy and they had it in stock and gave it to me without charging me because i was desperate. Such nice people, great staff and great service. Product looks awesome in our showroom!