Gerber Collision & Glass

I only needed a door molding painted, but overall, a pleasant experience. The color match was very good and it was correctly aligned on the door. In terms of pricing, very reasonable and the turn time as plenty fast. I worked with Robert, pleasant fellow with a positive attitude. I’ll likely use them again in the future. I’d say that I’m satisfied with my experience.
I came back to have the bumper cover painted. They did a good job, but the ONE thing I told them… I wanted the license plate holds filled. No plate required in FL. When I came to pick it up, somebody failed to read the work order and reinstalled the holes that I paid to have filled!
Now, they discounted the service, but I’d been more happy to have paid the full bill and got what I wanted. Folks, read your work orders!
Honest mistake, but 100% preventible. Lesson: I should I should have taken the plate off before I dropped the car off. Still, shouldn’t have to compensate. Again, read the work order guys!

I had an excellent experience with Gerber. They took care of everything, and were friendly and professional. Jim was the one who handled my claim and over saw the repairs. He kept in touch with phone calls and texts, and was very personable. I was very happy with my overall experience. Lisa at the front desk is also very kind and has great customer service.

This is the most disorganized, unprofessional car repair business I have ever had the misfortune to encounter.
They called me for appointments to check on progress, I would arrive and the car was at another facility and the staff on site had no idea who called me. After this they’d text me that my car was done, then I’d learn my car was not done. You will get phone call after phone call to survey you about your experience, but when I asked them to call me back to answer a question, they would not call me back. They told me I could pick my car up on Saturday, and I got there and was angrily told by a staff member that they don’t do pickups on Saturday. They left my car dirty on the inside, and did not fix everything. Four times I was told to come in, when there was no reason for me to come in.
Do not take your car here. Look at the other reviews, you will see a theme. I wish I had read the other reviews and listened to them. Avoid, avoid, avoid.

Our insurance sent us here for a claim. I am giving them 2 stars due to the following. Our assigned office guy is NOT a people person. He is not good about calling you to let you know the status of your car or that it will be a day late and he doesn’t even get up to greet you at the office unless he HAS to. He sent me emails to avoid having to use the phone. He let’s the sweet receptionist do all that and acts like he can’t be bothered. I am giving them 2 stars because they did a decent job I thought until I looked close there was a flaw in the paint (I had to insist to Steve C that it COULD NOT be buffed out and he got the shop manager that was very nice and apologetic) that I had to return the car for BUT they did pay for me to have a rental car during that time (2^nd trip). Once again though Steve C just sat in his office each time I came in and let the very nice receptionist do all the work. He didn’t even walk me out to make sure I was happy with the way they fixed the mistake they made the first time… Get a PEOPLE person like the receptionist and replace this guy. better yet give the receptionist HIS job… she would be much better at it.

My car is back and perfect as ever thanks to gerber. Gerber was very efficient and helpful. I came here after my car was hit in the back. The insurance of the person who hit me took care of everything. From the estimate process, to the admittance process of getting my car, getting a rental car next door, and til I waited for it to be finished almost a week later, I was always kept in the loop of what was going on.
I had no concerns with using Gerber, and I could strongly without a doubt recommend them to anyone. I worked with Steve and he was very personable and helpful.