Ferman Chrysler Dodge Jeep Ram

Absolutely a bait and switch dealership. I contacted them by email regarding an advertised vehicle and was asked to come in today and see it. I then drove to the dealership. I looked over the whole lot before going in and didnt see it, to be fair its a large lot and I could have missed it. When I got inside super slimeball salesman told me «oh we just sold that car three weeks ago and the buyers check bounced so we just got it back, they ran it low on oil and I cant in good conscience sell it to you». And when I looked skeptical added «oh and he peed in it too» REALLY. Huh… Of course still up on the site and no mention of these imaginary issues. (Hmmmmm…maybe imaginary buyer was pissed so either you sold a vehicle with a substantial leak or didnt check the oil to begin with) The internet salesperson called me back unaware that I had stopped in. Honestly if you’re going to make up stories… at least make them sound sane and get everyone on the same page.

I would like to give 0 stars but I can’t.
These people don’t know how to run a dealership. I placed a standard $ 500 cash deposit down on a jeep they swore could be transferred over. No problem right? Wrong.
First they send me home with the wrong vin number so when I have a check over night shipped at my cost from the bank, it has to be redone. Cost me total of $ 75 in shipping. Next they then don’t call or update me for almost a week. Then when I call they don’t call back. Finally I get someone to talk to me and oops, they can’t get that jeep from the dealer after all. But they would be HAPPY TO SELL me an upgraded one! I say ok that’s fine, go arrange financing for yet a third time, then the call me back and say no, no sir … We don’t have that one either!!! Unbelievable. I literally am at a loss for words. Refund my deposit and good riddance Ferman! You stink!

Was very reluctant to take my car for service and repair. Based on the reviews, they sounded horrible. I took my car to another Dodge dealer with several 5 star reviews and it was one of the worst experiences I ever had so I figured going to Ferman Dodge was a chance I was willing to take.
I’m glad I did. It was a great experience. My car was serviced well, repairs under warranty with no argument and detailed very well. I was informed of progress the entire time. Vet pleasantly surprised and happy I took a chance.
I hope this pleasant experience was not a one time deal.

I’ve bout a few cars from here. 2 in the last couple years. They have gone down hill considerably. I received an email showing an Internet price for a truck I had been looking at. I inquired about it and didn’t receive a phone call or email back. So I called on the vehicle. They had the vehicle to purchase and I told them I’d come over to purchase. I was instructed that new rebates would be available two days from then and I should wait till then. I waited and went to purchase the vehicle and they raised the price up over $ 3000. They claimed that Ram took away the rebates… I bought elsewhere…
I then go to the dealership to cancel the coverages I bought from them on the vehicle I traded in that I bought through them. The finance manager told me I would have my money back in a few weeks. I had to fill out a form for cancellation and show him the sales agreement showing the trade. 3 months later no refund. I go to he dealership and there is no record of cancelation. Luckily since they lied to me before, I asked for a copy of of he cancelation agreement I filled out 3 months ago and I had that with me signed by the finance guy who never turned it in.
I would avoid this dealership. The unethical pricing and «losing» paper work is unacceptable. They have turnover regularly. Very poorly managed.

Stay far far away from the service departments at this and ALL ferman dealerships. Their techs are under-​trained and unable to complete even the most basic repairs. The fermans won’t invest in their employees and it shows in their troubleshooting skills. Find a good mechanic at a local shop, pay him well and hang on to him for dear life. Shame on ferman and shame on the staff for not having pride in their performance.

So we are currently looking for a car because my wife and I are having twins. We went in to this dealership at the end of June trying to get a little truck for my wife. Now I’m trading in my BMW 328 2011 bc it’s the only car with a payment and with my wife not working we can only have one car payment. So they value my trade at 19 and roll over 3k of negative equity into the new car but the monthly payment was just too high for us. The next day we went shopping online and started to inquire to other jeep dealers in the area about the deal we were getting to see if we could get a better deal. Now we worked it down a good but and even were getting 20k on the trade in now. I continue to talk to the salesman at ferman bc he was out initial guy and I didn’t want to just let him go. He tells me he can match the deal and do better. Now a week goes by because of work and we can’t get into the dealer. My wife is pregnant I made it clear I didn’t want to have her at a dealer all day again because she is pregnant. We ran into some complications with her and we had to rush her to the hospital one day. She was put on bed rest because of the severity of the situation. The car shopping was put on hold but now even more important because I didn’t want her to be bending down to get into a small BMW. About another week goes by and I have kept in touch with the salesman from ferman about our current situation and he is aware of my wife not being able to be in the dealer all day. Then they tell me they can beat the trade in value and the monthly payment that the other dealers were giving me. I just have to go in and finalize the paperwork. They had all the number. Ran credit and everything. Because of all this I told my wife they were def making us the deal lets just go in and finish it. I get in and take my wife out of the house and they tell me now they can only do 18 200 for my trade in. And I’m dealing with a different sales person because the other salesman is on vacay so he had someone else take care of us. Now they wasted another Saturday of mine. Made me take my wife out of the house for another complete fail and the worst part… They told me… Go back to the dealer who was giving you that deal because we can’t do it here… Wow. Complete shock. Waste of time. I was ready to sign and leave and work with them to make it work. I made it clear to them I was ready to get he car that day and finalize it all. Made me go in take my pregnant wife with twins out of my house to waste my time again. The sales people were great. I know they don’t have the final sale. They tried as much as they can. But when it came to finishing the deal… Fail. Very upset with this whole experience.

Have to tell you. I have been a Chrysler owner and in a lease for over 10 years.
This team is by far the worst I have ever dealt with. Turnover has always been an issue with sales people and service team.
They get the sale, close the deal and then your on your own! Don’t ask for more, don’t expect any follow up and by all means read the fine print.
The only reason they get 1 star is for my service guy Thomas. He tried to help when management wouldn’t even get out of the chair to shake my hand.

Just picked up the old van today. Again great service and people.