Kiddie Crusoe

Didn’t really care for this place because when I went it was supposed to be «toddler days» the kids were fighting, parents chit chatting not paying attention to their kids and one kid knocked another off the high slide. That was horrible. They hardly had staff around. I stood trying to get food for my daughter for like 20 mins no one came and when they finally did she walked right by us and said nothing after I said excuse me. Most of the toys were broken or needed batteries. Just not a good experience. I don’t even think we stayed an hour. I just couldn’t take it anymore.

We were here for a birthday party for my cousin — it was so cute!
They did the room up really nice with cool, colorful decorations… and had pizza and cake for everyone.
But the kids didn’t want to stay in the room — all they wanted to do was play and run around
This place is great for that!
Just remember the hand sanitizer — they have some if you forget!

I wish I had an option to leave zero stars because that’s what Kiddie Crusoe Timonium deserves. I made the mistake of having my son’s birthday party here and all I can say is I would have rather had no party at all than to have it here. Where do I begin… First they tried to charge me for children that were not with my son’s party. They would not allow me to bring in the favors I spend time and money putting together, because they claim it would be a hazard to my party guests. The favors contained stickers, temporary tattoos, lollipops, and a matchbox car. They told me I had to leave the favors behind the front counter and they would hand them out as our guest’s left. I was the last person to leave my son’s party & as I’m exiting I notice the entire box of party favors still sitting there. They did not give any out. In my opinion, if they made a claim to give the favors out to my party guests, they should have followed through.
Next issue I had was that when I booked the party, my deposit and contract stated I would get two free pizzas. In actuality I got one (not enough for my guests). When I inquired about this and requested another pizza, they told me they only had the one and that any additional pizza should have been ordered two weeks in advanced. Are you kidding me? I only wanted what I was told that I would get. And let’s be realistic, it was a frozen pizza. You can’t heat up another???
Last issue, I purchased a $ 60 Lightning McQueen cake for my party guests. They would not allow it into the building because they claim my guests could have allergies. Yet they offered to sell me their cupcakes and ice cream, which I had no choice but to buy or else my son would have no cake at his party at all. When I booked the party, they assured me cake and drinks were allowed to be brought in from outside vendors. This is a lie.
Overall the party was an awful experience. I will never set foot in this facility again. I paid a lot of money for this party. A large portion of which went to waste in the form of uneaten cake and party favors I had to bring home with me. Not to mention the extra guests they tried to make me pay for. I felt like Kiddie Crusoe was trying to rip me off, which they were successful at doing.

I wish that zero stars were an option. This place is just awful! We had a 2^nd birthday party there for my grandson. We were told that party favors had to be left at the front desk and the staff would hand them out at the end of our party. The party ended and ALL of the favors were still sitting on the desk! My daughter spent $ 100.00 on party bags that we brought back home with us! The girl at the desk said they didn’t hand them out because they weren’t sure who was with our party. Then why wouldn’t they let us hand them out! When they took them from us they said they would take care of them! Also, we brought an ice cream cake that we were not allowed to serve, we were told because of children with dairy issues. They then offered to sell us ice cream! We were also charged for two teenage guests that came with a younger sibling. The two older girls stayed about 10 minutes and didn’t use any of the equipment as were too big.
Also, location & parking are awful. The facility is not very clean. We will never step foot in this awful place again! Awful-​Awful-​Awful!

Limited parking; hard to find; charge you for 1 year old, but very few things for a 1 year old to do (toddler section under construction), party room too small for 35+ people, can’t move; will not return

We had our grandson’s 4^th birthday party here at Kiddie Crusoe. The employees could not have been more kind or helpful and all the children had a great time! Their policy of not opening the gifts at the location makes perfect sense to us. The children are having too much fun on the equipment and it is easier to have some quiet time at home to open the gifts. The children are too young to give up their playtime.

Very poor customer service and policies. One of their clients also booked us for entertainment and when we arrived they stated it was their policy to only allow vendors that send a form of insurance to them prior. This is that standard practice by any other company. When my performer was there, he called me to alert me to the situation. I spoke to someone that worked there and said I could easily rectify this by e-​mailing them what they needed right then. She refused and said it needed to be done before we arrived. She also would not give me a contact number for the owner, stating I could only e-​mail her. Very poor customer service. What is an e-​mail going to do after the fact when the situation needs to be rectified then? The person on the phone then tried to put the blame on our mutual client saying it was their responsibility to make sure we did all the special steps needed. I’m sorry, but that is not the way to operate a business. This was not the fault of the client nor our’s, but instead the fault of whoever implementing this ‘policy’. At least be willing to take the extra steps to provide better customer service so that all parties involved can work together. Please choose a place like Joyful Jumps or Pump It Up that have policies and practices more inline with making sure YOU have a better experience.

I’ve been here now with my two kids probably 6 times. My review is mixed and I’m not sure if I like the place or not…
The good:
~the 3 areas are sectioned off so even though there are a lot of blind spots where you could potentially not see all of your kids at once, at least there are gates.
~ lots of dress ups– my kids love the little town when you first walk it– lots to do and interactive play.
~the indoor playground (2^nd area) is a ton of fun with swings and slides and 2 great riding cars– the kids ride those things for 20 minutes easy.
~4 bounce houses at the back with an additional inflatable basketball game too. One bounce house is for little kids only.
~during the week or first thing on weekends it is not too crowded and by the time it is crazy, your kids will be tired out.
~the have a package plan that brings the per trip visit down a few dollars.
The bad:
~2 bathrooms for the whole place– NOT ENOUGH. not even close. how many kids learning to use the potty? How many diapers?, and they have parties too which when that happens, it’s just chaotic
~the have a policy for no outside food– and their options are either really unhealthy (cookies) or pricey.
~the dress ups– I’m always a bit leery on the cleanliness of the things– does not not look like they clean them as much as I would…
~They have someone to ‘police’ the bounce houses but the older kids always seem to get too rough before the teenage girl intervenes.
~ at $ 12per child– it’s a pricey outing for a few hours (they have very limited hours each day– check the website). Just up the street there is another option that is less per kid.
~I’m never quite sure how they know you are leaving with the same/​correct kids– there is no stamp or bracelet like other places and that makes me very nervous (not that I’m not watching my kids like a hawk, but it would be nice to know they have something in place)
~there is a store for the kids to whine over just as you come in. Minor, but annoying.
Overall, if you are cooped up inside with the kids, it is a good place to go so they can get their ya-​yas out.

This place is OK. I dislike you can’t bounce In the bouncers with your kids unlike most places I’ve been to you can. The teenager’s working here just stand and stare into space. My daughter loves it here. Not so much for me. Not a lot of sitting areas for adults.

Bad location. This place should have an age limit. Was too crowded and big kids were running around in the already tight space knocking over little ones left and right. Bathroom trash can was full of dirty diapers. I was only here cause a friend invited us… but will never go again invitation or not.

Updating my review. We visited there for the 4^th time, we do like this place and my son has a ton of fun however, 3 out of the 4 times that we have visited my son has come down with a very bad cold the next day. I obviously know that there are lots of kids there and it can happen but 3 out of 4 makes me really doubt their overall cleanliness. We even have used the Purell that they have and he’s not touching his mouth after touching the stuff and we always wash his hands after… Also he is 2&½ and has only been sick 5 times since he was born and three of those times have been after visiting this place. It’s getting kind of ridiculous and we probably won’t be back.

This is a great indoor play area with plenty of variety for kids — especially ages 2 – 6 — and has been a life-​saver on these cold/​rainy days. We are from out-​of-​town but are sure to visit here whenever we are around! :)

My son loves kiddie Crusoe. It was our physics first visit today. It was clean and organized (as much as you could worth a crowd of kids). Plenty of staff were present. Wish the toys weren’t so rough looking in the play city. Pizza looked cold and left over. I addled some parents eating it if they liked the pizza and they said it was good but cold. I want to host my son’s 2yr birthday party there but it’s $ 265 for everything but food and drinks.. For 2 hours. I think that price should Include food. Arrrgh! Cool place for kids but birthday party is to expense!

I couldn’t disagree more with the negative reviews on this place. My 4-​year-​old daughter absolutely loves it here, and every time I take her I am left thinking about how well-​run and organized the place is.
We have gone to just about every «bounce house» in the area and honestly, KC tops them all. It’s very clean, has so much more to offer than just the inflatables and from my experience the staff has always been excellent,. If you go at the right times, they have little workshop sessions where the kids can make arts and crafts.
They also have better options for open play. Most competitors have these strange and short two-​hour windows where their place is open to the public (ie… not occupied by a party). I have brought my kid and stayed there for 5 hours before.
The price is a little higher at $ 12 (but NO cost for the parent/​guardian) but for all of the options of play available, it’s well worth it. There is also the option of purchasing a block of visits ahead of time at a reduced cost.

We were having fun at a birthday party here until the manager pulled us aside and said our daughter, who has spina bifidia, could not jump on the inflatables with her leg braces on. Since she cannot walk without them it was not an option to take them off. We have never had any issues at any other inflatable play place regarding her braces. It was very disappointing to find the manager unwilling to make an exception. It meant my daughter could no play on her favorite thing. Will not be going back.

This is just about the worst kids indoor playground I have been to. No safety mechanism in place to keep someone from taking your kid. Dirty, and unkempt. No meaningful theme areas. Do they have inflatable jump areas? Yeah they do. But they are not in great conditions. No food allowed unless you buy the food they have there it is not exactly health food. In short, skip this place

My daughter is five and she loves it here. It can be fun for a wide range of ages though. They have a pretend play area, a wooden gym set, moon bounces, a slide with a ball pit, video games, a gift shop, a real food and drink area, and more. It costs $ 12.00 for admission. They do birthday parties, classes, and other special events too.

Wow we loved this place! They have everything a kid would want to play with. They have the front room for imagination play, like playing doctor, fireman, school, etc. Then they have an area for dress up for the little girls, which my daughter just loved.
The next section was like an indoor tree house on steroids! My daughter, who is 2, was a little intimidated by this section. I had a blast chasing after her but it would be better for kids a little older than 2.
The last section was the blow up bounces. These were great. There were probably 5 or 6. One complaint on the one blow up was that it had a huge slide to climb and a huge indent on the drywall directly behind where someone had obviously fallen off and slammed into the wall, leaving a huge hole! Can you say lawsuit?
My daughter had a great time and so did I. She even cried when it was time to go, she loved it so much!