Firestone Complete Auto Care

So yall know my auto repair home is Tyree’s Auto repair in Timonium but things would have it that after a pretty rough accident we have an awesome rental and enterprise works with Firestone… sooo here I am. There were LONG waits everywhere I went. This place said 2 hours as well but after seeing me and the five kids they made things happen. Luckily the nail in the tire didn’t actually puncture the tire so we were good to go. But I had to stop and review because of the attention to customer service. Thanks. And the guy who checked the tire out was down to earth and kind. As was the lady at the front desk.

Went in explicitly ask 1 tire
Showed a receipt for same from Walmart 1 month earlier ask for price match
Says only 4 dollars more so ok
Went in for the tire can out with overcharges of 108 dollars
Ken the district manager could care less
Lovely customer service
Wow. Now an hour after being at Firestone snd getting ripped off another one of the tires is loosing air fast… Ummm could it really be that they deliberately wrecked it to get us in again and rip us Off more???

Went in to get my brakes fixed/​replaced (rotors and brake pads) on ’03 Lancer. Repairs took about 2 hours. They charged me the EXACT amount they quoted me over the phone and did not try to add on extra anything which was INCREDIBLY REFRESHING. I was pleased with the repairs, service and no bs. I went around the corner to Dominick’s and got a steak and cheese while I waited and it was the greatest sub I’ve ever had do that also put me in a good mood:)
I will definitely be back and would recommend this shop to friends.
Thanks guys.

If I could I would give them negative stars I would! The worst experience of my life getting my oil changed! Not only did I make an appointment days before hand and had to still wait their for 3 ½ HOURS, but they made me late for work and royal screwed up my car! I went in for a simple oil change and they found a nail in my tire so told me I had to get that fixed as well. $ 230 later, I drive to Connecticut to see my family, and my car seized. Turns out they were so busy taking my money and changing my tire, they didn’t put back oil in my car. I had to buy a new engine (thank god we found one) and now this simple oil change is costing me +$ 4000. I recently checked my paperwork as well, and I never signed off on anything that they were suppose to explain to me. I was just handed back the paperwork in an envelope. I will never use this company again and will certainly NEVER go back to this one.

I had taken my Ford Escape into the firestone on Yord Rd for an oil change. I made an appointment for the service and the truck was ready right on time. Scott is the manager and was very upfront and personable with me. He also brought it to my attention that the ball joint in my front tire had worn out and was close to completely breaking. Scott even took me into the garage to show me himself. At the time I was unable to get the extra service completed until the following week. Because of the «blizzard» they were a bit backed up but Scott told me not to worry, they would get to my car as soon as possible. When I returned later that night around 6:30pm Scott was there and was ready to call my warranty company as they were refusing to pay for the part. Scott went to bat for me and stayed late just to straighten things out. In the end, the part got paid for and I was able to feel safe driving my car again. Scott ended up staying almost an hour past closing just to make sure I had everything I needed and the car was just as I wanted it.
Taking your car to get it fixed is never fun and you can almost completely count on them finding something else wrong with your car. However, this has never been the case when I have brought either of my cars in. I completely trust Scott and his mechanics with my wife and I’s cars. They explain what needs to be done and even shows you what is going on. They also are very flexible and courteous. They way it should be.

Called for an oil change. They said to come on in. Got there I’m. 5 minutes and they told us they could not do it today. Don’t bother using this facility. They have shafted me before.

Here we go again! I’m not trying to be malicious in any way towards this establishment, but this is what Unilocal and reviews are about. I left my car to get my rear brakes done for a few hours. Everything was fine (UNTIL) I was almost home when I hear a loud scratching like sound, coming from the rear brakes! I mean Really? It’s a freaking brake job! Back to the shop tomorrow to waste time and money. I’m just not gonna go there anymore, because umma get blisters on my thumbs from writing bad reviews for this joint:)

SLOW…
Went in to have tires installed that I already bought online and had shipped. I was told it would be 1 — 1.5 hours and here I sit, over two hours later. Also, I have heard two dissatisfied customers come in, both with issues related to «fluid» issues. I would never come to a place like this to do anything but tires, but now I’m questioning that.

Went to buy tires. I did, then they called me and said I needed brakes and rotates all the way around. About 900. $
Told them hold off on brakes. Went to my guy in Towson. I need front brakes, but not back. My shop said the back brakes were like NEW !
Bottom line, they’ll try TO RIP YOU OFF
THATS WHAT THEY DO !

This was an unusual tire experience — some good, some bad and some ugly. I called around for tires that I had researched on the web (Ecopia 422 by Bridgestone) and found the best price at Firestone — along with a $ 140 rebate card from AMEX for setting up a Firestone charge card. I ordered the tires over the phone on a Thursday and said I’d be in on Sunday to have the tires changed. Unfortunately there was a mix-​up and they sold my tires to someone else –luckily I called before I went to the store for service. So they ordered me another set which was delivered on Monday and I told them to hold them for a Tuesday installation. Anyway I went to the store and the tires were there, my son qualified for the credit card and I wheeled and dealed for some other services. They showed me the air filter and yes it was dirty so I called Honda to make sure it had never been replaced (it had not) and they also met the NW Honda price of $ 40 (versus the $ 49 they quoted me). They also said the wheels needed alignment and they met the $ 79 price of Mr. Tire (versus the $ 89 they quoted me). In order to maintain the warranty from Bridgestone, I had to have an alignment. So the bottom line is I saved $ 100 on the tire price. The air filter (which was 2 years old and needed changing) and the alignment totaling $ 120 was free because of the $ 140 Bridgestone rebate. And there is still $ 20 left over for gasoline and my son has 6 months interest free to pay off the balance.
I think that the service there is decent but the consumer must be proactive when dealing with this site and their need for generating revenue. They also advised me that the tires were not ready for replacement which was odd considering NW Honda said that 70% of the tread was gone (the orange tread wear guides were exposed) and the ride was harsh and loud. When I drove the car away I noticed the ride being totally different. This is not my car so I rarely drive it but I can say that changing the tires was just what the tire doctor ordered for this Honda Civic.

I guess I was feeling generous the last time I reviewed this place. It’s the same story over and over here. Unneccessary add-​ons, mis-​diagnosis, and absolute ignorance that these problems persist.
After 2 sets of tires that mysteriously wore down at the speed of light (less than 25K each set), Firestone recommended slapping yet another new set on there. Needless to say I took my car to another shop (yet again) only to find that there was a more serious underlying issue in my wheels that caused the tire problem. Not only would I have continued to burn through tires but apparently I also ran the risk of one of my wheels falling off (how fun would that have been on the Jersey Turnpike or somewhere like it). With the right diagnosis I was able to get back on the road, the car drives like a dream, and I should have this current set of tires for a long while.
Second issue was replacement of a gasket (valve cover for those interested in the minutia). This also was done at the other garage (see review of Bob Bell Ford if you’re looking for a new shop). However, I wanted to make use of the free alignment I had earned at Firestone so went back after the tire fiasco for an alignment. At this time they told me I was leaking oil, which I’m pretty sure wasn’t true since I had just had all that mess replaced too.
So, there you have it. One more missed problem and one more attempt at repairs not needed. I think that this relationship is over. I caution you to avoid ever starting it.

I was recommended to this place by a friend. Despite a VERY busy day, they made EVERY effort to fit me in and make my situation work.
As a single mom with a toddler, we arrived during her «almost» nap time. I told the technicians of this and they were super helpful. I already KNEW what I needed (new battery and new tires – they brought out delivery menus and less than 20 minutes later, my daughter had a perfect grilled cheese sandwich.
I was there for about 2.5 hours. I called ahead because we knew what we needed most (new battery) and I knew three of my tires were in rough shape. I took an auto shop class in high school (per my father’s orders), so it’s pretty hard for me to get «taken» by any mechanic. These gentlemen didn’t ATTEMPT to take me. They told me their recommendations and allowed me time to review them. I asked questions and felt like I had an informed review.
My only recommendation for this store is some kid toys. My daughter enjoyed putting some of her goldfish into a floor safe. But why not installing a goldfish tank? For guys, this is RIGHT NEXT to a Best Buy store. If you are bored, you can head over there. I suppose my daughter and I could have gone to the nearby Petco. Still, great service and decent prices are what I care most about.
When I left the store, my car felt «super-​charged.» I had a squealing belt that I DIDN’T EVEN MENTION and yet, it WAS FIXED when I left! I decided to take a city tour to help my baby sleep. Every mile I drove my car, my car drove BETTER!!! I really don’t know everything they did to my car, but if you’ve ever seen that scene from «The Wizard of Oz,» I feel like they gave us the Dorothy Makeover!
I don’t understand the bad reviews, these guys ruled! And they made my life BETTER. I am so happy I visited this place. I was 9.9 miles from my house, but worth every mile. Thank you, gentlemen, for making my world better!!!

Dont be surprised if they try to add items to your car. All chain stores are required to sell more. I know first hand its part of the training. Plus the service writter get commision from all orders as does the manager. The tech usally gets paid by the hour. Always only pay for what you ask for not what they add. IE. cabin filter, wipers, light bulbs, fluid changes go to the internet and do yourself. It is easy or a trusted mechanic. This is not just firestone they do it for the monthly bonus money.

BE CAREFUL!!! They failed the wife test. My wife had to get a nail out of her tire, ended up with 2 new tires instead. Keep in mind– these are tires there were less than 2 years old FROM FIRESTONE, in great shape. They claimed sidewall puncture in one, the other– «old and worn.» Sorry, guys– if it’s old and worn, it was a relatively young tire from YOUR COMPANY!!! And my wife puts less than 3000 miles PER YEAR on her car. Sidewall puncture– well, it was in the tread, close to the side– could have been crooked and drilled into sidewall… could have… it is possible… I have no evidence to say they were wrong…
The one in Towson on York Road, across from Drumcastle, has always been honest with us; they always tried to upsale some maintenance a bit, but nothing drastic. In fact, we were long-​term loyal customers– but we changed offfices and they are no longer close enough to be practical.
This was BLATANT. The second tire still had a good, thick ½ inch of tread on it. Evenly worn. Wish my wife had called me before agreeing to have them replaced!
One positive note: I called and spoke with manager, who agreed to take away the price of the extra tire. He revised his statement, «we only recommended to your wife we replace both tires to even the wear…» hmmm… well, hopefully that charge will really be taken off!