Action Plumbing

Unethical company and will inflate the fees. Wish I could give a score of zero. So, this place contracts with AHS and will falsely write-​up the work scope to get extra money by writing «modifications» next the installation line items. Installation costs are simple: hook the heater to water, connect to gas or electric, place the vent on, connect the expansion tank, and connect the T&P valve.
Quentin, the manager, wanted to bill for an extra $ 300 to make up for the differences AHS will not pay him. These items are:
— $ 185 to connect the Water Heater to flex piping. (He also stated the Expansion tank was connected «backwards.» This was a lie, there is no check valve, it is properly installed on the line, and would require no «modifications.»)
— $ 35 for a fake vent modification.
— $ 85 to connect the existing piping to the T&P.
Grand total of $ 300 extra. The main reason I was being charged this, Quentin explained, was because AHS does not pay them to do everything and thats why I had to pay the extra charges.
WOW!

American home shield should cut ties with this company! After the initial visit to my house they told me a new water heater would need to be ordered. Weeks passed and I was told every time I called that they were having trouble finding the specific one I needed. A another week or so passed and I was told that they were waiting for it to come in. Another week passed and they finally told me that they just couldn’t get one. So after stringing me along for over a month. the tech tells me that I need to call AHS and do the cash out and once I had the water heater he would come back out and install it for free. (I, at the time thought it was just a nice gesture from the company since they dragged this repair out for over a month and lied about ordering the water heater in the first place)
So I ordered the water heater and called Action to come install it once it came in. The (same) tech told me that it would be the next day before he could come out and to «call him in the morning». Those are this company’s famous last words. I called the next morning and he told me he had the days confused that it would be the next day to again, call him in the morning. That was almost a week ago and he has yet to return my call. I had my husband call, just minutes after I had, from his phone and what do you know, he answered. His response, «call me in the morning.» At my wits end I called AHS to let them know the issues I had been having with action and the representative put me on hold to try and contact them. Once she got back on the line she told me that the tech said he cannot do it today but that he would come another day and he wanted me to let you know that YOU WOULD HAVE TO PAY HIM. My jaw dropped. I never mentioned FREE one time in the whole two plus months this mess went on! HE DID! ABSOLUTE WORST company I have ever dealt with. In the future, I will not accept this company as a contractor through AHS. I would rather pay an honest company 10 times over than give these people one cent.