The Grove

Is there anyway I can leave less than 1 star?
I lived here for 3 years (paid them thousands of dollars in rent) and owed $ 70 when I moved out. I understand owing the $ 70 for damages so I made a special trip to LBK from Houston just to pay this fee before I moved out of state. I asked them if I was good to go and if this meant our ties were all cut to which they agreed.
Cut to two years later I’ve all of a sudden got a collection agency chasing me down for that $ 70. The year I lived at my forwarding address I never heard anything from the grove.
I called to speak to the manger and left THREE messages for her. Never heard from her. Finally after a week of chasing her down she tells one of her workers to have me call corporate because there is nothing she can do. She never handled her business and called me back nor did she do anything to help me figure this out.
When I talked to some people at corporate they told me to leave a complaint about the manager I had to go through the manager herself. What a joke. You better believe I am currently going through the loop that is corporate America to leave a complaint about this.
I would not live here again. They reel you in with cheap rent but surprise there’s a reason it’s so cheap.
Two years later and the grove is STILL screwing me and unhelpful. I guess I really shouldn’t be surprise. Heed this warning and go elsewhere to live.

These apartments are in great shape especially for college students. They are priced competitively with campus housing and they do roommate matching, so it’s perfect for students who have grown weary of dorm life. There is a TTU shuttle that travels every 15 minutes to and from campus so it’s very easy to live here. They have a big dog park too and that’s a huge plus.

If I could give this place a zero for a score I would. I absolutely despise this place for so many reasons. I would suggest that no one live here and the entire place be shut down. To be fair I’ll go through a couple of the ridiculous things that you have to deal with as a tenant at the Grove Lubbock. The Internet barely works. After channel 23 everything is blurry. Every month I consistently get a utility bill of greater than $ 40 when my roommate and I are rarely home. There are so many cigarette butts and trash in my foyer it’ll make you want to vomit. The bus that’s supposed to take to you to and from Tech doesn’t run every 15 minutes as they claim. As a matter of fact, if you get out of class at 5 you’ll be lucky to make it back to your apartment by 6. When I first moved in there were literal bags of trash in my dishwasher, there was old food in my refrigerator and freezer, my roommate’s bedroom smelled like urine, our front door would not lock, my personal bathroom was not cleaned, several outlets in my bedroom were broken, and my vents were black from possibly never being cleaned. Maintenance has fixed about half of my issues in the 5 months that I’ve been here and I expect nothing more from them. Finally, the management here is completely useless and incompetent. I have complained directly to the general manager about all of my issues and was promised a bunch of things that were never delivered on. At this point I just write directly to corporate and tell them my issues since no one here is able to do anything. It looks like a wrote a whole lot more than I expected but it’s important that if you’re reading this still that you understand that the Grove is a terrible place to live. Don’t let the rent specials or other false advertisements deceive you. Sign your lease at the Grove and you’ll regret it. I know I do.

To begin, I don’t live here but my boyfriend does and so does one of our dogs. Overall, the Grove is awesome. I live at Gateway and it is absolutely terrible so maybe I just think any apartment that isn’t mine is great.
For starters, the staff at the Grove is super helpful. All of the CAs or whatever they call themselves are nice people and always willing to answer questions. The Grove recently lost their manager so one of the CAs moved up to take over her position temporarily. But the management is still so much better than it could be.
As for the facilities, the pool is nice and the work out room is great. The work out room has fully functioning equipment and tons of tvs which is convenient when multiple people are in the room. Unfortunately, children live at the Grove so the pool can be a miserable place for college kids if little children are splashing like crazy people. But still, there are worse things in life. The common areas are great at the Grove too– everything is immaculately clean!
As for the actual apartments, I think they’re in good condition. The only reason an apartment is not in good shape is if one of the residents has destroyed something. The Grove makes a point not to move people in without the apartment being cleaned and in good shape.

Good perks but bad service. They are under new management though… Dog feces are everywhere everyday. It’s almost like a unwritten rule that for you to live here you must have a dog and not pick up after them. Told we need to professionally clean the carpets when we move, but the previous tenant left cat piss all over the carpets. He or she didn’t even vacuum let alone wet-​vac. WALLS ARE PAPER THIN. I can hear normal conversations (not yelling) from my neighbor. Told the graduate students would be moved to the back, but they mixed the undergrad in there too which defeats the whole purpose. I am moving to Springfield. Oh yea… No covered parking.