Stanton Optical

Do not… I repeat do not go here unless you are ready for anything to go wrong because it probably will. Took the whole family in with appointments. Forgot one of us and asked the reception person 4 times over a 2 hour period before basically raising my voice and getting a manager to get something done. They offered a discount which after checking other places probably still paid more here. To top it off they even screwed up my wife’s contacts that we ordered… waited 2 weeks and then didn’t get our order right so now we are waiting an additional 2 weeks for the correct lenses to come in… like I said go somewhere else, you will regret it if you go here. I would give a negative score if I could.

This place is a joke!!! I will give it to them that they got my Rx correct, but their customer service is nonexistent. I have never been to a business where the entire staff acts as if they are entitled to something. They are rude, obnoxious, and do not listen. Will never deal with them again.

I decided to go to Stanton Optical as a new patient, despite the low number of 2.1 stars that other people combined have rated the establishment on Google. Kind of like a «don’t judge a book by its cover» type of deal. As I walked in I was immediately greeted, which is good customer service, but after that, the experience took a spiral downwards. I wrote my name on the waiting list clipboard, and waited to be called. After being called, I went into a tiny room to get my «pretest» done, standard procedure I am sure. After about 5 minutes of small talk with the person helping me, she told me that my file had been locked, and the whole computer system would have to be restarted. Then she stated that we could go ahead and do the tests, and she was just going to write it down… On a tissue. I guess some businesses have never heard of notepads or post it notes. After the tests were completed and all of my information was written on a handy and dandy tissue, I then went into the actual, eye exam room. Standard eye exam, just the normal reading letters and telling the doctor that slide one was better than slide 2 and so on and so forth. I left the room and paid for my contact exam, which is apparently not the same thing as an eye exam. An «eye» exam is advertised as free at Stanton Optical. Was not too freaked about it, I paid no big deal. Then I went into the huge room where I spent about 15 – 20 finding 2 pairs of glasses that I liked. Stanton Optical has advertised, «2 pair for $ 69 + free eye exam.» *During this 15 – 20 minutes of trying to find a pair, I was not once asked if I needed any assistance* I picked my 2 pairs of glasses, and went to the counter and told them I was ready. After previously stating that I was under the impression that these pairs of eye glasses were going to be totaled up to $ 69, you can imagine the shock I was in when the total came out to about $ 392. I was then informed that the deal was only good on the glasses that are located on their «value wall.» I told the sales manager that I was not able to afford such a high price. All she did was try to drop the price to $ 200 for one pair of glasses and a 3 month supply of contacts. Which was nice, I’ll admit, but why couldn’t she have shown me this so called «value wall.» The value wall has no sign of being a «value wall.»
My experience here was not a good one, and I would honestly not recommend anyone to going here. This establishment leads to you to believe that they have good deals that no other business can offer, while trying to get you to pay a high dollar amount for plastic frames. Just saying, it would have been nice to have been shown the value wall. But I wasn’t. Why would I spend any extra money on a place that did not even offer to help me find my perfect pair of glasses?
Thanks, but no thanks Stanton Optical.

I am reluctant to give poor reviews as a rule, but this has been a less than pleasing experience. First, I would give the staff high marks for being friendly. But my glasses were supposed to be ready at 4, but they were not — told me there was a mixup, and they would definitely be ready at noon. But then when they brought the, out the next day, they had omitted the tint on the sunglasses. So I was told I would receive a call in about 2 hours. No call. So i called and spoke with Gabby who said she would call me back with the status. I explained that this was multiple delays, and I would prefer to just hold for the status. She was with a customer she explained. I asked if the manager could possibly assist, and she revealed she IS the manager.
So now I am waiting again on the glasses, and the second promised call.
They are indeed nice, but not very reliable. Also, the sticker shock is extreme. They advertise low prices, but then when you actually but them it is closer to $ 400. But they will negotiate this down closer to $ 250 if you are able to do without some of the unnecessary extras.

The staff at this location have been friendly each time I’ve gone in, however I am less than pleased with my overall experiences.
In October I knew I needed a new Rx, so I went in despite seeing mixed reviews online because it appeared that people either had really good experiences or REALLY bad experiences. I thought that if I was made to feel uncomfortable, or felt like I was being hustled, I would just leave. Perhaps those are famous last words.
I went in with my mother, who was in town visiting, and although the people were friendly the visit didn’t start out on the best note. After the eye exam, we were charged $ 90 — which WAS credited to my glasses purchase, but this was NOT the «Free Eye Exam» that the sign outside the store promised! It felt like false advertising. Bad form, Stanton. It doesn’t take much to say «Free Eye Exam — with glasses purchase.» Words matter.
I picked out two frames while I was waiting because of the buy-​one-​get-​one. The lady who helped us purchase the frames, frame program, etc was, again, very personable. However, as we went along I watched the bill growing higher and higher. I wasn’t happy at this point, but we’d been there for almost two hours so it felt like a loss to walk away with the Rx and find somewhere else.
I purchased the frame program where I would get two free frames over the next two years for each frame I purchase (2 frames = 4 free frames), and a 20% discount on lenses. Okay, fine.
I think the total for both frames and lenses with anti-​glare was around $ 360? Which, all said and done, was not that bad — because remember, the total would have been closer to $ 600 or $ 700. (Keep in mind this is a rough estimate, based on a memory from 6 months ago.)
So I walked away having purchased two attractive frames, and as someone else said, you get what you pay for. This isn’t Walmart.
When I picked up my glasses, I told the technician that I thought the Rx was wrong. He told me to give it time to adjust and sent me on my way.
Well I never adjusted. It wasn’t exactly what I needed — and this is MY mistake: I didn’t call them or go back in until 6 months later. So when I went back in, I paid $ 45 for a new eye exam. If you call them and say you’re busy (because I was, which is why I never called), they’ll probably work more with you.
After I had had my glasses for a little while, Stanton (headquarters in Florida, not the Lubbock store) gave me a call and sold me a lens … warranty? There’s a specific term they use, but I don’t remember. For $ 29, I can take the frames I had already gotten from Stanton in and pay 20% of the lens cost.
I understood it to be a full coverage when I agreed over the phone, but I’m still okay with the 80% discount.
So I go in today for the new Rx, and when I take my glasses (original frames from 6 months ago) to the front, I’m told that I have a 20% DISCOUNT, and that I’m responsible for 80% of the cost.
I told them that I had purchased programs for both the frames and the lenses.
The computer did NOT reflect the lens program/​warranty/​whatever that I had purchased over the phone, and the manager came over, looked at my file, and repeated that I still would owe 80% of the lens cost.
(The manager, like the rest of the staff, was very friendly.)
Living on my own and being in college, I didn’t have nearly $ 300 to spend to get new lenses today, so I sighed, thanked them and left with my new Rx in hand.
When I got home, I called the Florida number and spoke with Katrina. I told her that I was confused because, as I said earlier, I thought I had purchased a greater coverage than 20%! She was, AGAIN, extraordinarily lovely to speak with, and explained exactly what coverage I have:
1) Frame program.
Free NEW frame + 80% lens cost. (For my particular lenses, with anti-​glare coating, $ 145/​pair of glasses was the quote today ⁴⁄₁₀ in the store.)
2) Lens program.
Using your own frames (from Stanton, Katrina said), the charge is only 20% of lens cost.
It’s my understanding now that I cannot use them together (free frame + 20% of lens cost), which I don’t exactly blame them for. You have to make money somehow.
Katrina placed me on hold and called the store manager (not the one who helped me today, but another one) and straightened everything out. A note was added to my file about the lens program (apparently it must have been missing), and if I go in now they’ll take care of it.
From what I can tell, Stanton is not a bad company. No, I don’t like the way they advertise or tack on little fees so that their base price is a really good deal, but I do appreciate the helpfulness of the Florida office and the pleasantness of the employees at this branch.
My recommendation is this: Choose wisely. Ask questions and get solid answers and know EXACTLY what is included in whatever program you’re purchasing. Better yet, get it in writing.

I had a good experience here.
I am a first time glasses buyer. I was studying in the library when i noticed a sign that i should have been able to read was blurry so I made an appointment, they saw me 2 hours later!
It seems like a very corporate run place, to increase customer turn over-​which i appreciate I just wanted my glasses and to be on my way
I was instantly greeted, had an eye test, picked out some glasses, and had them in my hands within 3 hours
relatively inexpensive I spent 240 for 2 pairs of frames and lenses. You get what you pay for. I am not unhappy. I probably won’t go there again for the next pair, I like a little more high end. but for the kids or someone that loses glasses its perfect.
My boyfriend used a group on and got an eye exam and glasses for $ 42 total!

Let me start by saying if I could give zero stars I would. I made an appointment for my son so we could cross that off the list. We were there early and looked around. Once we found frames we still waited to begin his exam. The pre-​exam was fine. But seeing the doctor a different story. She started out nice but got a little snippy when I didn’t fully agree with something she said in reference to light sensitivity. Thankfully his exam was almost over. Then of course you have to wait to get your frames ordered. I watched an employee walk around the store twice and stop. I approached her and asked for someone’s help so we could finish and as I did she’s standing in front of the mirror messing with her hair. She came to help us and we were on our way. This afternoon we went back to pick them up and waited for at least 30 minutes. No they were not busy but yet there were at least 5 employees on the floor. It amazes me how they help 1 person and then run away to not help who’s next. Between the service, attitude and selection of frames… next time we will go somewhere else.