Spears Furniture On Salem

We recently moved to Lubbock and ended to couches. The staff at Spears was more than friendly and helpful with everything we needed. After our new couches were delivered we ran into a few issues with them and contacted both the manufacturer and warranty company. Neither would take care of the issue and with one call to Spears they had everything taken care of. Although their pricing is a little high it is well worth the it when you are taken care of above and beyond any other store. I would highly recommend Spears!

I was looking for night stands for my bed from hooker furniture when I found this store. They are the only store in town that carries hooker furniture collections.
They had amazing pieces but I do think they priced their items high! My bed was $ 700 more than I paid for it last year.
I actually found the staff to be extremely helpful and courteous. The person helping me (sorry forgot his name) brought out catalogs and pictures when I couldn’t find anything in the store that met my specifications.
Although I didn’t purchase anything, I will return when I need something else in my new place!

The furniture is amazing but costumer service not so much.
We got an $ 1100 office chair and they assembled it wrong and we told them about it. They said we will order the part should be 8 – 10 business days… 3 weeks later we give them a call and they said they never said that it would only take that long. We said okay, well then how long will it take then they said it shouldn’t take longer than a month.
2 months later we can finally sit in the $ 1100 chair. I wouldn’t have had a problem with this if the communication would’ve been better or if I wouldn’t have been treated so poorly by the GM and the other «costumer service» people. They may say you just want something free, but seriously after waiting that long you don’t offer anything to help someone who just has an office chair that they can’t use in their office. That’s just bad costumer service.
Like I said the furniture is great, I just hope you don’t have any thing break!