Residence Inn Lubbock

I am a Gold Marriott member and have stayed here before, and always had a good experience. However, seems they have changed their personnel and the place has gone down hill! Terrible breakfast, poor attitude at the desk, dingy rooms. Disappointing — Marriott needs to invest a few dollars into this place!

Reservation was messed up because they overbooked. Typical of Mariott. But the hotel was clean enough. Older property with some renovations. Good for a quick cheap stay while traveling or business travel.

This is easily the best hotel I’ve stayed at in lubbock! Great hotel rooms and friendly staff! The rooms are always cleaned really well and there is a full compliment of dishes and pots and pans to cook your meals in.
The only fault I can find so far is that the cleaning staff sometimes come in unannounced or announce as they are coming through the door. My room didn’t have a do not disturb magnet or door hangar so my room was tidied every day. Not that I really minded :) I also really wish they had a fire pit or a heater outside by the grill. Yep. That would be awesome.

This I is a horrible place, much worse than any super 8 I have ever stayed in. A marriot, really, I don’t think so. Not even close. I have seen better couches being given away at a garage sale. There are huge gaps around and under the door, which helps explain the noise. Surprisingly the were no bugs and we did not see any mice. The management does not care, the cleaning staff did not get around to our room in the five hours we were gone. The room was clean went we arrived, so they are just understaffed and mismanaged. Don’t go here if you care about anything, like a good night’s sleep or wanting to feel safe.

If I could give an establishment a «No Star» this would be the place. I stay at Marriotts approx 40 nights a year and have so over the last 10 years. I made reservations for 2 nights through the marriott website like I have 100’s of times. My plans changed 3 days before the trip and I had to cancel the 2^nd night. I called the hotel directly to do so. The lady I spoke with said no problem she would handle it and my confirmation # would be the same (again I have done this several times in the past years).
We were running late so at 11:00pm I called the hotel directly to to tell them we would not arrive until after 1:00am, but we were still coming. The manager said my reservation had cancelled at 6:00pm because we called and cancelled. I NeVER called to cancel. I was quite upset that this happened. The manager said not to worry, but to just come on in when we got there and «he would take care of us».
We arrived even later at 1:30 and went to the desk to check in. The manager told me he had no rooms and could nothing to help us. I was livid! I argued for several minutes with him. I said «you said you would take care of us». He lied and said he never said that.
I explained how much I used marriott and asked for his name. He refused to give it to me!!!
What kind of place has a manager that refuses to give you his name??? Not one worth me giving them my money. This guy should never have taken a job dealing with customers.

Stayed at this Residence Inn in November for three days. The entire staff was very welcoming and accommodating. Extremely friendly and helpful. I had a problem with the shower curtain and the office staff immediately addressed my concern. We were left a basket of goodies in our room for the inconvenience. We really enjoyed our stay. I will be staying again in the spring. Looking forward to our stay. :)

Dragged here again, client business, AAA quote, Marriott Elite quote and the rack rate quote, none of them were the right one selected upon checkout, no reasoning to why they put almost a $ 1,000 hold on credit card when the actual charge for 5 nights was a tad over $ 500.
Room had such an odor and no matter what I did could not turn off the heat or turn on AC or turn the blasted thing off, must be a fake thermostat like the ones in Mexico. Finally told the front desk manager not to allow any house cleaning because the cleaning supplies were stinky. I picked up fresh towels each day, never did the front desk ask how they could help with the situation. Since a theft occurred last year when I was here, preferred to not chance that again.
For a non-​smoking property there was piles of cig butts everywhere, the doors to the laundry room were open every night and the laundry buggies were left on sidewalk had to push them over to get to the room.
The lousy breakfast for 5 days resulted in usually 1 cold muffin, not into grease. Something of the not so nice management kind is rocking this place into a hell hole.

Don’t think I would stay here again. Hotel room carpet was gross — worn down and stained. Wood trim around doors, ceiling popcorn and walls were stained and dilapidated. Pull out couch was gross. Not a place I want my family to stay in again. One plus star for space. Big enough for a family of 5.

Very disappointed in layout. Looks like Marriott constructed apartments. Very expensive. Upstairs was extremely noisy. Heard every time someone rolled over in bed. Kids wanted to swim in pool but it was outdoors and too cold. Unclean. Husband complained entire time how expensive room was. It was an awful… and miserable experience!

Second time staying here and their will not be a third. First time staying here I had to go twice to the front desk due to the room lock not working so they moved me to another room. That room had a strand of hair in the shower curtain and internet service never worked and calling front desk was fruitless.
Second time staying here I went to the room and had the latch holding the door open… not knowing if somebody was in there or what… Once I went in and inspected nobody was in the room I noticed the commode had obvious signs it was used apparently after it was cleaned. The shower curtain again had hair on it and also noticed a long strand of hair under the covers of the bed. Breakfast was undesirable and unappealing as well.
I would not recommend this hotel at all and will personally not be staying here ever again.

Well, where to start? 1. Not the cleanest of properties. 2. Wifi in the room intermittent. 3. Housekeeping forgot my room. 4. Woke up one night with a bug on my shoulder. Took down the sheets to find more. This is a franchise property, not owned by Marriott. I suggest staying away at all costs.

Staff was friendly. Hotel is what you would expect from a residence inn.

One of the best hotel options in Lubbock. Fair prices, especially if you shop online. The rooms are spacious and well equipped. My room is more like a studio apartment, with a full kitchen and also a comfortable sitting area.
An excellent value for a clean hotel. If I come back to Lubbock, I’ll definitely look this place up again.

Staff is FANTASTIC, rooms are in need of a little update… mainly the carpet… only a few rooms I have been in… the others are fine, the prices are wonderful. Yes the free food and drinks on tues, wed, and thurs are a nice touch. I usually just get a soda but the lady and gentlemen down there serving everyone… OUTSTANDING customer service, the best on the property. A few hiccups, like keys not working or the alarms going off at 2 am on a wed to wake everyone up. But sometimes things just happen and it was not the fault of the property it just was a fluke. So do not hold it against them. I enjoy staying here for work. Easy access to eats and treats, next to target, down from starbucks, and you can get anywhere in a few min without the crazy backroads or school zones. I am glad the smokers stand outside and are not in the rooms. Sometimes you can hear a dog or 2 but not for long. People that stay here seem to be considerate of the people around them.

A home away from home! Staff is friendly, room is clean, lots of great amenities. They serve breakfast daily and it is different every morning and tastes great. They also serve dinner Tuesdays through Thursdays and everything always tastes great. The place is quiet, comfortable and convenient.

We have always enjoyed our stays at Marriotts and the Residence Inn is a favorite since we have small children. This place had serious deferred maintenance and terrible customer service. I DO NOT recommend you stay here unless they do a major overhaul of the place and get new management.

This place was almost perfect. We really liked staying here. The breakfast was good, it was easy to get to and very roomy There were a few negatives but I think I’m being a little picky: the bed was a little hard, the towels could have used fabric softener and we were on the side of the freeway and could hear the traffic. Would probably stay here again.