Lowe’s Home Improvement

They are very slow to help customers. It generally takes us forever to get in and out of this store. We do find some good deals though so it is nice when we do.

I wish I could give a zero. Associates just walk past like they can’t see you. Horrible service. Go to home depot.

I try very hard to be extra understanding of retail situations because I’ve got many years under my belt doing that kind of work. And what I know, and what this Lowes needs to learn, is that it’s important to «touch» every customer, and at least give them the opportunity to open a dialogue. If you ignore your customers, you ignore the people who enable you to have that job in the first place.
Once, I went to this location on a Monday morning when the parking lot was pretty bare. In fact, it seemed like the associates outnumbered the customers. I walked into their outdoor area where there were a good dozen people working to set up Christmas stuff. I looked around, fairly discouraged because I couldn’t find what I was looking for, and not a single associate addressed me. I went home with about half of the items I was looking for, then ordered the rest off Amazon.
In addition to the lack of customer care, their carts and flatbeds are in appalling shape. Several times now, I’ve gotten carts with flat tires, which completely bites when you have a load of stuff. Today’s visit, I didn’t notice until I’d loaded up my flatbed with bricks that it had a bum wheel. To call moving that load up to the register «interesting» would be an understatement. Another gentleman got a flatbed that was completely missing a wheel, and he left empty-​handed.
Word to the wise, Lowes. If people can’t get service, and if they can’t move their purchases, they’re not going to want to shop there. With so many online shopping options these days, stores need to remember that their livelihoods depend on getting people in the doors and keeping them there long enough to make their purchases.

Need help or service? Forget about it! They’re to busy stocking, messing on the computer or just talking to each other. They don’t even make eye contact. They may have to go out of their way to help you.

This one is one of the better Lowe’s stores.
They give you no problem in returning anything.
This includes things other stores will give you problems with.
I would take this store with me to San Antonio, but unfortunately I know have to deal with these stores in SA and won’t get this great service anymore.

If you do home improvement projects then you’ve been subjected to the self check-​out lines that Lowe’s competitor uses. These things are evil and just frustrate you.
With that said, Lowe’s only has actual people checking you out. It’s fantastic!
Every department is very well stocked and the people who work here actually seem to know what they are talking about. As far as I can tell, the prices are about the same as others around town and since they continue to help me they have earned a loyal customer.

This is a pretty good Lowe’s compared to the other ones I have visited. Their garden section is much nicer than the Home Depot’s across the way. All the plants looked a lot fresher, had price stickers on or near them, and they had a bigger selction of décor. Their flower bulbs were more expensive on average. However their interior organization and the willingness of employees to be helpful leaves something to be desired. I walked past about 10 employees searching for o rings before I finally got help from a dude who worked there.