George’s Lock and Key

Well George told us a $ 100 to reprogram a key to a Ford Escape. Said that would solve our problems, that the computer forgot the key. Then George drilled out the lock cylinder without consulting with us first. Destroyed the key cylinder and told me to go buy another cylinder. $ 100-​$ 150 additional. The parts house didn’t have the correct year model but George said the one they had would work. I asked George before buying the key cylinder how much I would owe him. He still quoted $ 100. So I go buy the wrong year model on George’s advice. Bring it to him and he said it wouldn’t work. Then he wanted a $ 100, I said fine I’ll get the correct cylinder tomorrow and bring it back. It was almost closing time. He said if I bring it back it would be $ 50 additional to install it and program it. I reminded him he quoted me $ 100 for the complete job. He didn’t care. I think if a shop is going to drill out your key cylinder without asking then they should tell you the cost will now be about triple what he originally quoted and give you the opportunity to say don’t do any work or proceed with the work fully knowing it will cost 3 time as much. It’s my daughters car and now she has a steering column dissembled, in pieces on the floorboard. All for $ 100 and it is now more broken then when I took it there. He is a crook! Do go there!