Gene Messer Toyota

BEWARE: I had to take my car in for a recall. I scheduled an appointment in February and took it in and dropped it off. A little bit later they called and said it was ready. Toyota had two recalls on it and I thought they were going to fix them both. They didn’t tell me until I picked it up that they didn’t have the parts to fix both recalls. They handed me a World Class Inspection report stating things that needed to be done. I declined since I work at an automotive service center myself. I took the car back to my shop and looked at all the things they mentioned. I changed the air filter, it wasn’t as bad as stated and the same thing was true of the cabin air filter. They stated that my brake fluid was found to be contaminated and they recommended a brake flush at a cost of $ 169.95! I used an industry standard brake test strip and checked it and to my SHOCK it did NOT even change colors to indicate ANY contamination whatsoever. I returned on April 1 for the other recall as they got the parts in. I took the car in knowing that I had already replaced the air filter, cabin filter and tested the brake fluid. When I picked the car up, they had done their inspection again. They STILL listed the air filter and the cabin filter as CAUTION. Their sheet says that means items that are dirty or showing signs of wear and would benefit from being serviced soon. WHAT? They are less than a month old with less than a thousand miles since being installed. WHO are they kidding and why are they trying to take advantage of people? No wonder I hear people tell me that they HATE going to the dealer for anything. This isn’t the way to do business. They can buy and use the same brake test strips that are available to the auto industry and be fair and honest. If the technician cannot tell when a air filter is brand new and will still recommend it being replaced, he is a terrible technician. I know from this experience I would never use them for anything that would cost money, they have proven themselves untrustworthy.

Great service most of these guys have been doing this for yrs and want to satisfy. They have a free shuttle and cookies popcorn water soda coffee candy etc. I’ve never waited more than an hr when Ive stayed. but they don’t mind picking you up either like MOST dealers of this size. Unlike most you can walk in no prob the service is excellent