Firestone Complete Auto Care

I would give this place 0 stars if I could! I have visited this place twice and have been extremely disappointed both times! Making an appointment to get my car worked on is an absolute joke. I have had to wait over two hours both times I have gone in to get my oil changed. The first time I went, the store was a little busier than expected so I understood why I had to wait so long (even though I had an appointment). The second time I went, there were literally no other customers in the store and maybe a vehicle or two in the garage. They still took about 30 minutes to start working on my car and then took another hour and a half to finish working on my car. With all the time I wasted at this location, I probably could have changed my oil myself. I also had an appointment the second time, which was pointless. Another note, I was not even greeted when I walked into the store! I had to walk up to the counter and grab someone’s attention to tell them I had an appointment. To top that off, the guy was extremely unwelcoming and rude! I do not recommend this location to anyone unless you have a day to waste and have time for ignorant workers!

I just called and spoke with a gentleman named Matt. I’m here visiting from Arlington, Tx. & I had work done in Arlington prior to my visit here to Lubbock. I was told in Arlington that I needed break pads & there’s currently a $ 50 coupon that they would apply to ticket… I didn’t ask, they told me about the coupon. I called Firestone here in Lubbock & spoke to Mat about getting my breaks serviced here… he said he would try to get it done by the end of the day today, it’s currently 10:25am on a Saturday. He said he only had two technicians working today and I needed to have the car there within the hour. He didn’t say anything about the $ 50 off coupon & when I asked him about it he said he «thinks» there such a coupon and if there is I needed to bring it in… why wouldn’t he first, tell me about the coupon as they did in Arlington, & why would I have to bring in a copy to this location??? This store has the same capabilities as the one in Arlington, right??? His tone on the phone when I brought up the discount completely changed. I won’t be taking my vehicle to this location EVER. Work on Customer satisfaction Matt

Great location and outstanding customer service! I’m a long time customer of Firestone, but this location has the best service of any I’ve ever experienced. From flats, to new tires to car batteries they take care of you. The team is honest and does outstanding work! Highly recommend.

Great assistance! Worked quickly while I waited for my cars oil to be changed and break pads replaced!

Horrible business. DO NOT WASTE YOUR MONEY or TIME with these ignorant lazy employees. Every time I go in they don’t have time for me. I’ve tried having my car inspected there four days in a row and the guy just laughed at me because I came in wanting a quick inspection done. Apparently they are super busy but no one was moving quickly to help customers! Every time My spouse goes here they end up trying to sell her a ton of crap that is unnecessary when all she needed was one thing checked out on her car. Go anywhere else but here!

Excellent customer service. The manager really took care of us after our tire blew on the way to New Mexico from Houston.
Plus, it was a Sunday and this is the only open place in town.

I have family in the Lubbock area two of whom were hospitalized back in February unexpectedly. As I left Denver in a big hurry I stopped on my way out of town and had a quick inspection of my tires as one was low… no problem found, air was added and I went on my way. It was slippery, snowy and icy all the way to Texas and when I got in I noticed the same tire was low again. I took care of my family and during a quick break I stopped by the Firestone at 50^th and Indiana to check the tire and a squeal that had developed. The store manager — Bill — drove it, had a tech take a look at it and get work started even though it was quite busy. He knew I needed to get back to the hospital. Truly amazing, compassionate customer service. During the time I was there so many customers came in and greeted the manager by name — I could tell that this is one of those hometown places that take good care of people. Long story short, there was a screw in the tire all along (and I knew I needed new tires anyway) and I needed new brake pads. They got me in and out and into the very best 80,000 mile tires, oil change & brake pads at a very reasonable price.
Got back to Denver safe and sound and noticed a huge difference in the smoother ride on the way back.
I write my review now because I just made another trip to Lubbock on this set of tires this last weekend for my son’s College Orientation. This is now his car. We encountered torrential rain, wind, along with marble and golf ball sized hail on the trip out in the middle of the night and on the trip back to Denver. No hydro-planing…no slipping… smooth control while other vehicles were all over the road. These tires likely kept us safe and alive. I went back to the 50^th & Indiana Firestone to have the oil changed and say thanks. Once again I was greeted with outstanding customer service by Bill and Steve– who remembered me – and the car was done in about 20 minutes for less than I pay at Grease Monkey in Denver! The store manager made sure my son knew that if he had any car problems while he was at Texas Tech this Fall to call this Firestone and they would help him out. I am so grateful to know he has a trustworthy and reliable «car guy» in Bill and his team. My only complaint is that I can’t move this Firestone to Denver!