Firestone Complete Auto Care

Very courteous for a drop in oil change. Owner was very friendly and engaged in conversation about my work.
I will return when I’m in town. Very professional.
Only 4 of 5 stars due to needing a few more seating availability inside the store. Maybe a little harsh, but overall great experience.

I would like to recognize the super awesome team at this location. BJ, Dennis and the rest of the guys always welcome me with a smile and are extremely courteous. They allow for me to borrow their back room in order to study while I wait. All of my concerns are addressed in a timely manner. Thanks guys!

This is by far the worst mechanic I have ever been too. Took my car to get the oil changed there and when I came back to pick it up, they had a laundry list of things «wrong» with my car. Tried to lie to me about needing my brake fluid flushed and changed. Told me the brake pads needed to be replace, my radiator fluid was bad and that I needed a new fuel pump. So I took my car to a couple other places in town to double check and not a single one told me the same. Bunch of scum bags.

Never go to a Firestone in lubbock.

This used to be the only place in town I’d go. They drove hard on upsell, but it didn’t really bother me. They gave me a lift a couple times when I had tire and battery trouble, and were always pretty quick and friendly.
But they can’t be trusted. I had two parts break while the car was in their care. The first time, because I’d had gone to them for so long, I didn’t think much of it. A plastic widget critical for some of the car fluids busted, and I chalked it up to bad luck, not service. They claimed it was broken when I got there.
The second time, though, was the last. The service center busted my oil pan getting my oil filter out. They tried to blame it on me, or on another service center. Too bad I was such a good customer. «Whoever did your last oil change really messed up.» «You did. I have the receipt. «Um, oh. We’ll have to call you back.»
Fast forward past two days of missed work when they finally got my car back to me. They acted as if they had done me a huge favor by comping the oil pan they destroyed — and ONLY that.
McWhorter’s is down the road, and Sears has an auto center right there if you’d rather stay in the mall complex. Why settle for liars?