Custom Maids

Wow, I’m still in unbelief at this «cleaning company.» First of all, they arrived late with no apologies and then they had forgotten their cleaning supplies, so one of them went to get them. (Pretty sure I paid for her to retrieve them) This was a «move out» one-​time cleaning, so it was pretty basic… top to bottom cleaning (furniture was remaining). They didn’t seem to have a strategy… one would clean one baseboard in a room, then go clean a toilet in one bathroom… back to wipe a table down in another room! Needless to say, a lot was left undone because of this, and I had to keep pointing out things they forgot to do. Then I found one of them sweeping before the ceiling fan or furniture had been dusted… everyone knows you start at the top and clean down, don’t they? Apparently not. The crew chief was texting every 5 minutes or so. I don’t think it was work related because when I asked her a question later, she said she had to «call her boss.» The other two had headphones on the whole time and were unresponsive. None of them were friendly. There was never a greeting or introduction… first words were «we forgot our caddy…» They never asked if it was satisfactory when they left. I have used Merry Maids several times in the past for this same type of service, and this was NOTHING like it… no comparison. Merry Maids left everything spotless and asked me to go around and check everything before they left, and the sinks and showers looked new. The Custom Maids girl (teen) who cleaned the bathrooms had obviously not been trained. It looks like she just wiped everything with a cloth. Both shower floors weren’t scrubbed at all… still look exactly like when they arrived. The carpets still have stuff all over and the floors were not properly swept… pieces of stuff everywhere. They didn’t sweep or mop the pantry or the laundry room. I could go on, but I think you get the idea that these people should not be hired… I’ve never used Merry Maids in Lubbock, but they can’t be worse than these people… STAY AWAY! Oh, and they were much more expensive than I remember Merry Maids being… I last used them in Amarillo and they were great.