Comfort Inn & Suites

Just no. The pictures on Expedia and such sites looked great. They were very misleading. When we got there the front desk girl was fine, not friendly but not rude. We got up to the room, and the light outside our room did not function, we walked in to find the wall splattered with Marinara sauce (I thought it was blood at first — major freak out), that was after I had to plug in all the lamps and things to even see. Plug them in. Not turn them on.
Then, much to our surprise, the lock was broken. It would lock, but the bolt would then fall off the door. –_​–
We needed to quickly shower then run out to dinner, luckily I took my glasses off before I even walked into the bathroom or I would have never gotten clean. Once I put my glasses back on I was horrified. There was rust, and black rust all over the edge of the tub/​shower, the toilet was dirty, as were the towels. Had we not booked Expedia we would have demanded a refund and gone elsewhere. Super gross. I was afraid of the beds, but after heavy inspection they looked safe. It seems they have recently (within the past year or two) purchased new bedding. Also, we booked two queen beds, and they were 100% full size beds. Don’t stay here. You are wasting your money. There are so many hotels in this area from all different tiers. This hotel you should not pay more than $ 40 a night. Just spend the extra $ 10-​$ 20 and stay somewhere clean.
Oh. And the «free breakfast». It’s a joke. The sausage and biscuits are microwaved (you can do this yourself if you go to Walmart grab some Jimmy Dean sausage and biscuits and it’ll taste better!) the waffles were SO GROSS and I spit the toast out. I love bread. This was … Smelly.

Avoid; over-​billed. Stayed at the hotel for three nights, was charged for four. There are plenty of similar options available.
I tried calling to fix the mistake and was told that they would look into it and call me back.
After I didn’t receive a call back so I called them. They informed me that they would not refund me the overcharged amount on account that I didn’t check out.
Seems unethical, but I guess I learned a lesson in the importance of checking out.

Comfort Inn was the second worst place I have ever stayed in. We were part of a volleyball club that required all the teammates to stay at one location. If that were not the case, we would have left immediately! All the families required to stay here said their rooms were equally dirty and gross! The bathrooms were dirty, rusty, moldy. Every towel, including the refreshed ones we got the second day, ALL had stains. The ones you couldn’t readily see, you could just hold them up to the light and see them all. Gross! The carpets were yuck, including the nasty couch in the room. The alarm clock did not work. The walls had stains on them. The walls were also super thin, as we could everything from up above, next door, plumbing running and the breakfast area when people started to eat. The breakfast was mediocre at best, but edible I guess. Free wifi but did barely worked and we were located on the first floor near the lobby. The overall atmosphere and cleanliness was awful. I attached a few pictures.

This place is in really poor shape — needs a thorough cleaning followed by a renovation. Do not recommend.

This motel is a decent bargain for the price. My room was large, clean, and quiet, and the bed was comfortable. Also, they had a pretty good breakfast offering. The staff were all friendly.
Lubbock is a good stopover point between Austin and Colorado, and I’m sure I’ll stay here on future trips.

Pros:
–large room
–2 full beds + pull out couch for 4 occupants
–Provided 4 pillows per bed, 2 soft & 2 firm
–Full beds were comfortable
–very accommodating at 11 PM
–standard breakfast at 6 AM (fresh fruit, cereal, coffee, eggs, sausage patties, etc.)
–accepted 10% off Unilocal check in discount without argument
–cheap, $ 69 for the room without previous reservation, including Unilocal check in discount
–wifi included
Cons:
–Had to request extra sheets for pullout
–Bath/​Shower could be updated
–Extra sheets provided were a little itchy
–Springs of pullout couch could be felt through the mattress
–Did not know about Unilocal check in discount and had never seen it used before now
TL;DR: would recommend.

Great hotel for less than $ 100. The room was really clean, spacious, and even had a mini-​fridge. Staff was friendly. Good amenities, including a business center for me to print some things off. Breakfast in the AM was hot and delicious. I also felt safe because of the indoor entrances.

Went with my service dog and they asked me to take my pet and leave. They told me they were not pet friendly. I explained that it was a service dog and was needed for medical purpose and to please not call him a pet. Further more I was just checking my parents into the hotel was not staying she said she would not check me in until I provided certification that my dog was a service dog I explained that we were not leaving and that according to the Texas state laws they are not required to carry any certification. She said yes they are and I asked her to contact a manager. After waiting for 20 minutes plus she finally came out of an office and said that I was correct. I asked for an apology and she flat out refused! Said she was doing her job and was not going to apologize for that! Told her that she was being very rude and I would contact her manager and her response was go ahead they won’t ever believe that I was rude! Since there was no other hotel available we had no choice but to stay otherwise I would have not ever stayed there!!! Very unprofessional on her part and she did this in front of other customers

Attention please! My client was just subjected to verbal harassment and wasn’t allowed access at the Comfort Inn and Suites located at 5828 Interstate 27, Lubbock Texas. The front desk clerk, Beverly was rude to a disabled person travelling with a service dog. How dare her be so rude to someone! She called this perfectly trained, medically needed dog, a pet. I am begging you to stay somewhere else where they do not discriminate against others.

The good: quiet room, comfortable bed, clean sheets and good pillows. TV worked with cable and one free HBO movie channel, and there is a microwave and fridge in the room. Water pressure was good and water was always hot right away. Continental breakfast and noon check-​out time. I did not have the breakfast because I slept in (and no knocks on my door or noise to wake me up before I wanted to). Friendly helpful staff. Wifi connection was good and fast so I could get some work done.
The bad: the place just needs an update. Some rust and caulk coming away from the tub. The towels were clean but a couple were old and a bit dingy. The carpet was dusty along the edges and there was a dead bug in the corner. I won’t be too picky because this is Texas and there are bugs everywhere. However, it was a cold rainy day and I turned the heat on to find a terrible burning smell from the heater vents. So I opened the widow to vent it (windows didn’t lock, btw, which was a bit unnerving) and left the fan on. It was warm enough but the smell turned me off.
I stayed here because Holiday Inn was booked. Prob won’t stay here again but if you need a decent warm, clean, quiet bed for the night with breakfast, go for it.

We stayed here on our way to Austin, at the beginning of Feb. We checked in late and the guy at the desk, was extremely polite, helpful and kind. We were driving a Penske truck and pulling a car and the front desk guy let me park along the side of the hotel (parallel).
The bed and pillows were comfy, however the bathrooms could use a renovation. There was a lot of rust along the edge of the tub/​wall and there was rust in other parts of the bathroom.
The continental breakfast the next morning was very gross. There needs to be major improvement in the breakfast foods. We had to go eat breakfast somewhere else.

This hotel was great! Huge dirt lot located in the back for larger vehicles and trailers. We didn’t use the pool or jacuzzi due to time but the rooms were superb and the breakfast was just right for our road trip!
Great hotel and the price was amazing. Huge lot for trucks and trailers and a super soft king bed! The breakfast was great too!

Front desk lady is nice enough to kinda match the online (Hotwire) prize. They have free breakfast and wifi. Rooms are great and roomy. Downside was we had to move to another room because the shower drain was clogged. It would have been okay if it wasn’t so late and we weren’t so tired and our friend’s babies wasn’t settled in yet. But good thing it was only next door. My brother and sister-​in-​law stayed at another room, they also said that their shower drained very slowly. The TV in our room turned on by itself waking everybody up. My friend had to get up from the bed to turn the TV off because the remote control was under where the TV was at. If it wasn’t for the shower drain issues, i would give this place 4 stars.

Management is excellent. Was able to use a –10% off Unilocal special. The rooms are average but the bang for your buck is why Im giving 5 stars. No it is not a five star hotel but the location, price, free breakfast and excellent service makes it a 5 star experience.
I took a bottle of wine to my room not realizing I didn’t have a corkscrew. The front desk did though. Win Win Win! Very comforable King bed too. All around good experience. Can’t say enough good things. Will definitley stay again.

Time for a little truth in Texas. While the breakfast was very good, the rooms are fair priced but ready for an upgrade. Godd location, some staff very helpful, but the breakfast dude could use an attitude adjustment. The 4 stars is on my scale of being relative to the area. Based on 2 rooms for a 3 night stay by my party.

Great clean hotel.

We loved our stay at this hotel. The price was great value for the money. The room was 4 STAR grade. Breakfast bar among the best for the class. The location is ideal too. It’s very rare to find a hotel of this caliber at the price we paid.