Alderson Cadillac

My Cadillac XTS emergency flashers would come on (and off) by themselves. This was a very unusual problem, and hard to trace.
They traced it to a wire (connector?) that was not connected properly from the factory.
I am VERY pleased with the service I received at Alderson. They couldn’t have been nicer and more helpful. Since it was snowing, they even gave me a token for a free car wash later. I love that.
Alderson sales and service departments treat ALL customers like they are royalty regardless of what you drive.

The service is terrible at Alderson’s. I finally just started showing up with pictures of the service lights as I could not get a call returned. After seven months, I’m trading my SRX for something without electrical problems and that won’t have to be taken to Alderson’s for any reason.
Oh, don’t bother calling GM /​Cadillac for help. Alderson’s does not return their calls either so there is no resolution.

Service is horrible! I purchased an SRX less than a year ago. Now, the car will not start. It appears that the battery has failed at only 8k miles. I called service advisor for about an hour and a half leaving messages due to being stranded at my office. She did not call me back. It was only when I kept calling and demanded to speak with someone that she finally picked up the phone. I kept offering to bring it in and she kept telling me that roadside assistance would come out and change battery to save a trip to dealership. So I jumpstart my new vehicle and drove it home. I called roadside assistance and he explained to me that they no longer carry batteries and are not allowed to change batteries anymore. Apparently, they have not done this for a while. When I went to dealership next morning and spoke with the same advisor and told her they had lied to me, she became very argumentative. She said that she did not lie and blamed the roadside assistance. By the way, there we’re no loaner cars available for two and a half weeks. When we were looking to purchase the vehicle, they very super nice. Everyone, from sales person, sales manager, and finance manager, they were all great at the beginning. Now when there is an issue, no one takes responsibility. They are all defending the staff lying to me. When we were in process of buying SRX, we were told that we could get a loaner car any time our car needed service. Apparently, this has changed after we purchased vehicle. If your are looking to purchase, your experience should be good. They want your money. If you need service, good luck with that.

The staff and customer service at Cadillac are second to none. They are amazing to deal with regardless if you drive a brand new Escalade or a clunker Deville. The staff is honest and hard working.