Registry Of Motor Vehicles

Website told me 17 minutes for license renewal wait. When I checked in with completed paperwork, the ticket told me approximately 32 minutes. I am now at 80 minutes waiting, I have. Job unlike 75% of the people in here. WTF? How do working (i.e. Busy people) get service?

Long wait times; rude, impersonal service; incompetence galore. You might as well be at the Lowell DTA office. It feels kind of silly rating a branch of a government agency, given that you’ll probably encounter the same kind of service at all of them. But, unlike DTA, DMH, or DCF, you don’t go to the RMV to get entitlement services. You’re there to get services that you pay for with your own money. Nothing you do at the RMV is free. So, as a paying customer, you kind of expect to at least be treated with some dignity, interact with people that have half a brain and show the slightest willingness to help. With this in mind, going to this particular office of the RMV is especially frustrating.
Forget what the printed ticket they give you says is your estimated wait time. I have never had that number turn out to be anywhere near accurate. If it says you’ll be waiting for 20 minutes, multiply that times 3 and you’ll be somewhere in the ball park.
I must say, there was one time I was very pleased with the service I received at the Lowell RMV. I did have to wait over twice the length of time my ticket said I’d be waiting. However, once my number was called, I was tended to by a very nice young lady who knew what she was doing, smiled, and showed a true willingness to help. During my interaction with her, it was revealed that she was a fill-​in from the Lawrence RMV. It figures.

I had a very good experience here. George, the road tester, was very professional and thorough, yet did his best to put my very nervous son at ease. Highly recommended.

Incompetent employees. Long waiting queues. Horrible system. Torture in its purest form

Unhelpful representatives. I had to wait in line for over 90 minutes, even though the estimated time was 37 minutes. Other people went ahead of me when they entered after me. You need a better system to evenly call peoples numbers because the rep said they get to choose whatever number they want to help regardless of the time someone has been there. Very rude customer service representative who could not help me working at station 5 between 10:30am — 12:30 on 12/​30/​2014. The initial rep dispensing the ticket should look at everyones paperwork to ensure they have all the necessary docs before sending them through a line that they will be a total waste of time. Please do something to clean up this act.

God help your soul if you get the old lady who works here. She is heartless, no smile, and rude! I came there back and fourth 3 times and she only pointed out what was wrong once. I had it fixed and came back she said you won’t have to wait and she said something was still wrong. I went to another rmv and it got done seamless. This will be my last trip to the lowell registry!!!

This RMV is what every RMV should be like. The place is well organized and the lines move pretty quickly. The staff here is also really helpful and make the process pretty painless. There is also great parking available in a private lot, which isn’t too expensive. The one thing that bugs me at all RMV’s are their stupid «facts» that are scrolling through their TV screens. Half of them don’t even make any sense. Besides that, overall it’s a nice location accompanied by a good staff.