Orthopaedic Surgical Associates of Lowell PC

I go see Dr. BHART for pain management I go for injections in my lower back every four months I get a couple of weeks relief which helps a little bit I recommend them highly but I recommend also do not see Dr. Lapp

It is hard to get appointment in this clinic. I am new patient. First time I called 24^th Jun, called 3 times that day, all call redirected to voice mail. I left voice mail, but no feedback. I again called them on Thursday, no feedback. Monday 29^th redirected call to billing department as it was accident case, but no one was there and again I left voice mail. Perhaps I got call back form billing department and they took all insurance and incidence information. Also they asked me what is happening and where is pain, which I explained. Receptionists wanted to know detail of injury, I couldn’t explain it. After that no call back, finally got call back today 9^th July after 15 days saying that some problem with my auto insurance. I feel this is very ridiculous. This is my first Dr/​Specialist visit so far. I heard Massachusetts is NO 1 in providing medical care. I can see that. Please reply to this post and let me know if I am doing anything wrong. I might not fully aware of procedure but I would like to give «0» stars. This rating is not for treatment but for staff.

I’ve seen Dr. Wu off and on for almost 8 years due to ongoing knee problems. He’s performed 2 surgeries with a third scheduled to replace my ACL. He has been professional, courteous, and has always taken the time to communicate with me about treatment options and his rationale for the procedures that I have needed. I have never felt rushed during an appointment nor I have felt that I’ve undergone unnecessary treatment.
I’ve been to all 3 office locations — I prefer the Nashua location because of the significantly bigger waiting area — Westford’s waiting room is pretty tight and I don’t really care for the Lowell location due to parking (though it’s free off of Middle St., it is often full when all the doctors are seeing patients) and the waiting area is a bit depressing (poor lighting and crowding).
The staff are okay — I’ve really only had significant interaction with Heidi, Dr. Wu’s secretary, and I find her to be timely in her return calls and able to track down information for me if I have a question after my appointments. The reception area can be a bit rowdy (particularly in Lowell) but I’ve not seen anything to make me question their professionalism.

Ive seen Dr. Moses here. Knowledgeable and thorough man, pleasant manner, easy to talk to. Great staff. Parking off middle street behind building is free. Waiting room is busy and too warm. More than one Doctor here so the place is always busy. Very pleased with Dr. Moses