New England Gutter Kings, Inc

Happy with a small installation job that they completed. Easy to schedule and they finished in a timely manner. Price was fair and everything was explained during the estimate.

Interesting reviews. We have never had a problem. They do have a window of when they show up, then again I don’t need to be involved in gutter cleaning so don’t care if I’m not home. We have never been left with a mess, last week they swept up and carried it away.
The cost did go up, but $ 125 was on the low end, costs go up for every business at some point.
So far it’s worked out for us. I like that once you are on their list, they just show up twice a year. I don’t have to remember to call or schedule anything.

Although they did provide adequate gutter cleaning, our experience with them was awful. We had an appointment on a Friday and they never called to tell us they couldn’t make it. They called Saturday to tell us that they would be there that day. Again, no call and they didn’t show. We came home on Sunday to find a bag of gutter trash on our front porch and a bill. As far as we’re concerned, they trespassed on our property and did unauthorized work on our house since we NEVER had a Sunday appoint. I called to complain and they basically said that I should know that they never reschedule for the same day — as if i have access to all their internal policies and procedures. They told me they would send a new bill with a $ 50 discount which they did not. They sent a bill for the same amount, so we’re sending back a note along with a check for the reduce costs. They also said they would come get the trash and never did. Service is awful… find someone else.

Horrible —
Their work is sub-​par. All my gutters are leaking EVEN after I had them «fixed»
Now I found out I have tons of rot on one of the walls of my house because of how the gutters were pitched. Thanks for making me have a $ 2000 repair because of your expert gutter hanging. Do not use them — awful

We hired New England Gutter Kings to clean our gutters the last 2 or 3 years. We’ve been happy with the service until now. We’d schedule and they’d just clean the gutters out, no problem.
BUT, I recently scheduled a cleaning online and tried to get in touch with them to find out when they would be coming (if they couldn’t make it before the gutters froze, then I wanted to hire someone else).
No response.
Then I discovered one of our downspouts has split and needs to be replaced, so I tried calling them again to find out if they could replace the downspout during the cleaning — their phone service asked for all my information once again to get a call back.
Again — no response.
Finally, I decided to cancel and sent them an email.
Again — no response.
I don’t actually know if they’re still in business because if they are they really should return phone calls to people who want to hire them. As an ex-​customer I am offended and disgusted.

Other companies estimated $ 400 to repitch my front gutter and clean the downspout. This company came when they said they would, sent a two man crew who were experienced, did the work without any kind of hitch or problem… cost of $ 125. No muss no fuss… no ripoff.

I hired Gutter King’s due to reviews posted on Angie’s List. My experience was excellent as well as the ones on Angie’s List. I would recommend due to fair price and quality. Jim Blute was the one who came out and Bobby was the gentleman running the job during the installation. They were very pleasant and professional. I did go with the lowest price and I am happy with my experience. I would recommend Gutter King’s for gutter work or seasonal gutter cleaning.

I wrote my original Unilocal review 5 months ago and I got this email out of the blue today (01÷15÷14) and the following occurred. I love how it ends with Carlos trying to discredit me. If I had written 2 reviews and they were both negative, then that’s vindictive — with over a 120 reviews (most 5 star) and counting, I find it insulting. The time lapse is one of my favorite parts, as if the time they took to address my complaint was my fault. I think Unilocalers would be insulted by Carlos’s claim that «Unfortunately free review sites (like Unilocal) only providing a sounding board for complainers & provide no real value to consumers.» PLEASE FOR THE LOVE OF GOD STAY AWAY FROM THIS COMPANY !!! AND AGAIN, READ THE FILTERED REVIEWS TOO.
Hi Andrew, Carlos d. has sent you a message on Unilocal:
Your Review «Is this a scam we don’t have you in our records.»
I sent this message.
Far from a scam. If anything I was scammed. As for YOUR records, that doesn’t surprise me in the least. I had multiple calls from you in the autumn to have my fall gutter cleaning. And I just yesterday unsubscribed from your email list. …
Winter Gutter Service Due to the break in weather we are able to clean & repair gutters through this week! We are able to install gutters year round but cleaning & certain repairs can only be done in warm temperatures.
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If you no longer wish to receive these emails, please reply to this message with «Unsubscribe» in the subject line or simply click on the following link: Unsubscribe
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New England Gutter Kings
50 Boston Rd
Lowell, Massachusetts 1 852
US
Then I got a call from Kevin after 5 months. Tells me he found me in the system. Says the system had the crew coming out to me the second time. I told him that they didn’t come (I was home all day — took off work — I didn’t get into Kevin with that). He apologized and offered me a FREE cleaning which I respectfully declined as last time they cleaned it wound up costing me several hundred dollars to have a power washer crew come to my home. We left in cordial, but I was firm in my opinion.
Then I got this message.
Hi Andrew, Carlos d. has sent you a message on Unilocal:
RE: Your Review «Andrew, Glad your getting the emails. We try to keep our loyal customers taken care of. Sorry for the trouble. I thought your posting came from a disgruntled employee. I am sorry the crew left a mess, that is excusable. Unfortunately sometimes our crews fail us in the field. We try hard to minimize that but with over 5000 gutter cleanings a year we do fail some customers, that is why we offer the guarantee, to prompt customers to call with problems so they can be addressed promptly and swiftly. Sorry we let you down. Also sorry that this had to be resolved by chat/​texting as a result of Unilocal posting. Good Luck in 2014»
then Carlos posts this …
Carlos d. of New England Gutter Kings 1÷15÷2014 «Hide
We contacted this customer to resolve his online complaint. Our records show that we we did go out and address the complaint. The reviewer disagreed which we are sorry for but given the time lapse now the point is mute. We made several offers to try to rectify the issue but were turned down. We have an excellent, well earned reputation. Please check out our A+++ rating on Angie’s List or Home Advisor with over a hundred TRUE reviews. Unfortunately free review sites (like Unilocal) only providing a sounding board for complainers & provide no real value to consumers.

I hired these guys about a year ago to fix the gutters that I damaged while shoveling snow from my roof in the Winter of 2010. Rudy came out to estimate the project. He was a good listener and wrote a quote to replace my gutter and eliminate one of the down spouts that would be in the way of a proposed deck. I was not home on the day of the installation appointment, the crew they sent did a great job, but forgot to eliminate the down spout. I called and they determined that the crew did not read their work order correctly, they came the next week and did the job again. The quality of the work was good, I suggest that you talk to the crew before leaving for work. I am calling today to have them move another downspout because I am starting the deck project. I will follow up about this appointment.

I posted a previous positive review too quickly… these guys give you the run around! They came and did PART of a job at my house and then promised me about 3 x to return to finish the incomplete work. Not impressed. Job was half-​assed. That they have the nerve to email me back and forth and claim they would return was maddening. Find another company!

Not sure if this is the same one as Progress Ave in Chelmsford or if they just moved offices. I thought it best to use their own claims from the website and compare them.
‘using our own hoses and equipment.‘
wrong they used my hose
’A no mess guarantee, promising that your home is left as neat as it was found’
Wrong it was a shit show. They covered my deck and everything on it with what was in the gutters. Stuff hanging to dry, chairs, etc. Then soaked the stuff that was hanging on the railing with my hose. Going to take some time to wash the deck and chairs, shake everything out to get it back to what it was.
Our gutter cleaning service crews are thoroughly trained and supervised to ensure that they perform to our high standards.
Hmmn, wonder what their standards were if they used my gear and covered my deck with what was in them.
Also I was working from home so they knew I was home and some of the ladders hitting the side of my house made me walk the perimeter to see if there was any shingle damage afterwards. wtf, not worth it when I am sure there are more conscientious folks out there.

A very unfortunate experience. We called them to have our gutters cleaned and they said they would be out within a few weeks, no date or time. Just to make sure there is water turned on. For weeks we saw or heard nothing from them, no paperwork was left in the door or mailbox. Then I all of a sudden get a past due notice from them (not a bill), and highlighted that my account was past due and that if we didn’t pay by such and such a date, we would be charged interest. So this is the way we found out that they completed the work. A few days later we got the bill from them. So I understand companies make mistakes, however I sent them an email explaining what happened and that I was dissapointed to get a past due notice without confirmation of service or a bill. Not even a response to my email. I will not be calling them back for any work anytime soon.